To apply to Andy’s Outreach Fund, current Texas Roadhouse, Bubba’s 33, and Jaggers employees fill out the fund’s Disaster Relief Application, attach documents proving the emergency, collect signatures from their managing partner and someone in HR, and fax the completed packet to the Support Center in Louisville, Kentucky.1GuideStar. Andys Outreach Fund Inc Grants are paid directly to the landlord, hospital, funeral home, or utility company you owe, not to you as cash.
Who Can Apply
The fund is open to current employees of Texas Roadhouse, Inc., Bubba’s 33, Jaggers, and their franchisees.1GuideStar. Andys Outreach Fund Inc Internally, everyone across the brands is called a “Roadie,” and eligibility is often described using that term.
Assistance is reserved for crisis situations, not routine financial trouble. Two categories of hardship qualify. The first mirrors the IRS definition of a qualified disaster under Section 139: federally declared disasters like hurricanes or floods, accidents involving a common carrier, and other events the IRS Secretary determines to be catastrophic.2Office of the Law Revision Counsel. 26 USC 139 – Disaster Relief Payments The second covers personal emergencies that don’t rise to that level but still create an unexpected financial crisis:
- Funeral and burial costs for an immediate family member.
- Unusual medical expenses not covered by insurance.
- Uninsured losses from a house fire, crime, flood, or similar event.
- Insupportable debt caused by circumstances outside your control, such as an eviction triggered by a medical crisis.
Credit card debt, routine car repairs, and predictable monthly bills fall outside the fund’s scope. The event has to be sudden, significant, and something you couldn’t have planned for.
Documents to Gather Before You Start
Pull your paperwork together before opening the form. What you need depends on the emergency:
- House fire or property loss: fire department report, insurance claim denial or coverage summary, and receipts or estimates for replacement costs.
- Medical emergency: bills from the provider showing the balance after insurance, plus any explanation-of-benefits statements.
- Death of a family member: an official death certificate and an invoice from the funeral home.
- Eviction or housing crisis: a formal eviction notice or past-due rent statement from your landlord.
- Utility shutoff: past-due utility bills and any disconnection notices.
Every document should be current and legible. If a bill is a few months old, ask the provider for an updated statement. The dollar amounts on your supporting documents need to match the amount you request on the application. Mismatches slow the review down.
Finding and Filling Out the Form
The form is titled “Andy’s Outreach Fund Request for Disaster Relief.” You can find it through the internal Texas Roadhouse system (sometimes called Roadie Net) or through third-party form services that host a fillable version. If you can’t locate it, ask your managing partner or HR representative. They should have a copy or know where to send you.
The form asks for your full legal name, address, Employee ID, and store number. The most important section is the narrative describing what happened. Be specific. “My apartment caught fire on March 12 and I lost all my belongings” gives the review committee something to work with. “I had a fire” doesn’t. Include dates, dollar amounts, and any steps you’ve already taken, like filing an insurance claim.
You’ll also enter the assistance amount you’re requesting and name the vendor the fund would pay directly, whether that’s your landlord, hospital, or utility company.
Three Required Signatures
The application won’t be processed with your signature alone. You need three: yours, your managing partner’s, and someone from HR. Coordinate with your store’s leadership before you send anything in. The managing partner’s signature confirms your employment and acknowledges the request; the HR signature verifies your employee status and store information.
Privacy of Your Documents
Submitting medical bills or other sensitive documents to an employer-affiliated fund raises reasonable concerns. Andy’s Outreach Fund operates as a separate 501(c)(3), not as a division of Texas Roadhouse, Inc.4ProPublica. Andys Outreach Fund Inc It is not a healthcare provider, so HIPAA does not apply the way it would to a hospital or insurer. IRS rules do require that employer-related hardship funds be administered by a committee whose members have no financial interest in the employer, and that employment status beyond initial eligibility is not a factor in who receives help.3Internal Revenue Service. Disaster Relief and Emergency Hardship Programs Your store manager doesn’t decide whether you’re approved; the independent committee does.
Submitting the Packet
Once you have all three signatures and your supporting documents attached, the packet goes to the Support Center. The primary method is fax. Check that every page transmits clearly, especially anything with small print like medical bills or utility statements. Most stores have a fax machine on site; ask HR or a manager if you don’t have access to one.
To confirm the fax arrived or ask process questions, contact the fund directly:
- Email: andys.outreach@texasroadhouse.com
- Phone: 502-638-5460
- Mailing address: 6040 Dutchmans Lane, Louisville, KY 40205
What Happens After You Submit
The review committee checks your application against the qualifying hardship categories and confirms your documentation supports the amount requested. The committee operates independently from Texas Roadhouse management; its members serve as agents of the nonprofit rather than representatives of the employer.3Internal Revenue Service. Disaster Relief and Emergency Hardship Programs Expect a decision within roughly five to ten business days. Complex cases or missing paperwork can extend that. The fund uses the contact information on your application to notify you, so make sure your phone number and email are current.
If something’s missing, the committee will usually ask for it rather than reject you outright. Reply quickly to keep the review moving. If you’re denied, ask for the specific reason. That answer matters if your circumstances change and you need to reapply.
How the Money Is Paid
Approved grants are paid directly to the vendor, never to you. Rent goes to the landlord. Medical bills go to the hospital or clinic. Funeral expenses go to the funeral home. This structure is a compliance requirement for employer-related 501(c)(3) funds and ensures the money reaches the specific hardship.3Internal Revenue Service. Disaster Relief and Emergency Hardship Programs
Your vendor or landlord may need to provide a completed IRS Form W-9 to the fund before receiving payment, because the fund needs their taxpayer identification number for its own reporting.5Internal Revenue Service. About Form W-9, Request for Taxpayer Identification Number and Certification If your landlord isn’t familiar with the form, let them know the fund will send one. It’s a standard IRS document.
Will the Grant Show Up on Your Taxes
If your grant qualifies as a disaster relief payment under Section 139, the money is excluded from your gross income. It won’t appear on your W-2, and you don’t owe federal income tax, Social Security tax, or Medicare tax on it.2Office of the Law Revision Counsel. 26 USC 139 – Disaster Relief Payments The exclusion covers reasonable and necessary personal, family, living, or funeral expenses tied to a qualified disaster, and only to the extent insurance or another source hasn’t already reimbursed you.
For grants tied to emergency hardships that aren’t federally declared disasters, such as help with medical bills from a sudden illness, tax treatment depends on how the payment is structured and whether it meets IRS criteria for charitable distributions. Because the fund is an independent 501(c)(3) and pays vendors directly, these payments are generally treated as non-taxable charitable grants. If you’re unsure how a specific payment was reported, the fund’s contact team can confirm.