A “Bring Me That” charge on your credit card comes from BringMeThat.com, an online food ordering site that bills customers either a one-time $4.99 service fee or a recurring $9.95 monthly subscription. Many people who see the charge don’t recognize it and say they never knowingly signed up. Because the company is effectively unreachable, the reliable way to stop the charges and get your money back is to dispute them directly with your bank or card issuer.
What the Charge Actually Is
BringMeThat.com markets itself as a platform for browsing restaurant menus and placing takeout orders. It applies a $4.99 non-refundable service fee per order, which the company describes as covering credit card processing and fraud prevention. It also sells a “Premium Subscription” at $9.95 per month, pitched as a way to skip the per-order fee.1BringMeThat. Frequently Asked Questions
The recurring $9.95 line is what usually prompts people to search for the charge. Customers filing complaints with the Better Business Bureau have said repeatedly that they never knew they had subscribed, and only noticed after scrolling back through months of statements.2Better Business Bureau. Bring Me That Customer Complaints
Why Contacting the Company Rarely Works
Consumers who try to reach BringMeThat directly describe phone lines that play hold music indefinitely, emails that generate automated ticket numbers but no reply, and an unanswered chat function.3Better Business Bureau. Bring Me That Customer Complaints The BBB itself has been unable to locate the business when trying to forward complaints, classifying many as “Unpursuable.”2Better Business Bureau. Bring Me That Customer Complaints Josh Planos, VP of Communications for the BBB, said the company “does not provide refunds” and “does not answer the phone.”4FOX4 Kansas City. Harrisonville Business Owner Warning Customers of Food Delivery Scam
The BBB gives BringMeThat an “F” rating. Out of 50 complaints logged over three years, 30 went unanswered, 19 were “Unpursuable,” and one was resolved.5Better Business Bureau. Bring Me That BBB Profile Trying the company first is not wrong, but expect silence, and don’t wait long before moving to your bank.
How to Dispute the Charge With Your Bank
Under federal law, you can dispute a billing error in writing within 60 days of the statement date on which the charge first appeared. Send the dispute to your card issuer’s billing inquiry address (not the payment address) and include your account number, the specific charge details, and an explanation of why you’re disputing it.6California Office of the Attorney General. Credit Cards – Dispute a Charge While the investigation is open, your issuer cannot report the disputed amount as delinquent.
If the first unauthorized charge is older than 60 days, you may still have recourse under the “claims and defenses” provision. It lets you dispute within one year of the first billing statement showing the charge, provided you’ve made a good-faith effort to resolve the issue with the merchant and haven’t already paid off the disputed amount.6California Office of the Attorney General. Credit Cards – Dispute a Charge Given how consistently BringMeThat fails to answer, a brief documented attempt to contact the company is likely enough to satisfy the good-faith requirement.
To stop new charges from hitting the same card number, ask your bank to reissue your card. Consumers dealing with BringMeThat have reported that this is often the cleanest way to close the door on future monthly deductions while the dispute is pending.
A short checklist for the call or letter to your bank:
- The date and amount of each BringMeThat charge you want disputed.
- Whether you ever placed an order through the site (a one-time $4.99 or a recurring $9.95 subscription changes how you describe the dispute).
- A note that you attempted to contact the merchant and received no response.
- A request for a new card number to prevent further charges.
What Customers Usually Report
Recognizing your situation in the complaint pattern can help you describe the dispute accurately. The recurring themes include:
- Enrollment in the $9.95 monthly plan without clear consent, often after placing a single takeout order.
- Orders that never reach the restaurant, so the customer pays again in person and ends up billed twice.2Better Business Bureau. Bring Me That Customer Complaints
- Final charges higher than the checkout total. One complaint documented an order that jumped from $56 to $72; another went from $46 to $72.7Better Business Bureau. Bring Me That Customer Complaints
- Outdated menus with inflated prices, sometimes from restaurants that have no relationship with the platform.7Better Business Bureau. Bring Me That Customer Complaints
That last point matters if you’re trying to place the charge. Restaurant owners in New York and Missouri have gone public after finding their businesses listed on BringMeThat without permission, meaning some customers were charged service fees for orders that were never transmitted to a real partner restaurant.8WKBW. Beware of Online Food Ordering Scam4FOX4 Kansas City. Harrisonville Business Owner Warning Customers of Food Delivery Scam You may have used the site thinking you were ordering from a local business that had no idea the platform existed.
Is the Company Even Still Operating?
According to the BBB, BringMeThat “has been closed for years.”9WOWT. Google Expert Gives Step-by-Step Solution for Restaurant Owners Impacted by Potential Food Delivery Scam The site nonetheless continued to accept orders and process payments as of early 2025, and Illinois Secretary of State records still list it as a registered entity.4FOX4 Kansas City. Harrisonville Business Owner Warning Customers of Food Delivery Scam No public federal or state enforcement action against BringMeThat specifically has been announced, which is part of why the practical remedy sits with your card issuer rather than with a regulator.
Federal law does address the underlying billing pattern. The Restore Online Shoppers’ Confidence Act makes it unlawful to charge a consumer through a recurring subscription unless the seller clearly discloses the material terms before collecting billing information, obtains express informed consent, and offers a simple way to cancel.10U.S. Congress. Restore Online Shoppers’ Confidence Act If you were enrolled in the $9.95 plan without that disclosure and consent, that’s the framing to use when you tell your bank why the charge is unauthorized. Move quickly: the 60-day clock on billing-error disputes runs from the statement date, not from when you noticed.