Costa’s warranty does not cover broken lenses unless the break came from a manufacturing defect. A drop, a sit-on, or any other accident falls into what Costa classifies as “Out of Warranty Damage,” and you’ll pay for the fix through the company’s paid repair program. So the short answer to whether the Costa warranty covers broken lenses is: only if Costa determines the break was a factory flaw, not user damage.
What the Warranty Actually Covers
For sunglasses purchased on or after November 3, 2022, Costa offers a two-year limited warranty against defects in materials or workmanship. If Costa decides your lenses broke because of how they were made, it will repair or replace the sunglasses at no cost within that two-year window. Proof of purchase is required.1Costa Del Mar. Costa Care, Repair, Limited Warranties and Care Programs
Prescription sunglasses get the same two-year defect coverage on lenses and frames, plus a separate one-year scratch warranty on the lenses that allows a single replacement in the original material, color, coatings, and prescription. Non-prescription sunglasses have no scratch coverage at all.1Costa Del Mar. Costa Care, Repair, Limited Warranties and Care Programs
Why a Broken Lens Usually Isn’t Covered
The exclusions are broad, and accidental lens damage sits at the top of the list. Costa’s warranty does not cover:
- Accidental damage from drops, impacts, or sitting on the sunglasses
- Scratched lenses on non-prescription sunglasses
- Broken hinges
- Normal wear and tear
- Misuse
- Lost or stolen sunglasses
- Lenses or frames installed by anyone other than Costa
- Unauthorized modifications or repairs
Costa retains sole discretion to decide whether a broken lens is a manufacturing defect or falls into the out-of-warranty category, and the company does not publish specific criteria for how it makes that call.1Costa Del Mar. Costa Care, Repair, Limited Warranties and Care Programs If someone other than Costa has already put replacement lenses in your frames, warranty coverage is void.2Costa Del Mar. Costa Del Mar FAQs
Costa’s Paid Repair Program
When the break isn’t a defect, the repair program is the main route back to functional sunglasses. Professional repair costs $18 plus the price of the replacement parts, with specific lens prices varying by model and shown in the portal during the process.1Costa Del Mar. Costa Care, Repair, Limited Warranties and Care Programs
You can also buy the parts and do the swap yourself. Costa recommends against self-repair on the 580G glass lens line because the glass is difficult to insert properly; the company points glass-lens owners toward its professional repair service or select authorized dealers and LensCrafters locations, with availability varying by store.1Costa Del Mar. Costa Care, Repair, Limited Warranties and Care Programs
If the frame is beyond repair, or the model has been discontinued and parts aren’t available, Costa offers a discount on a replacement pair in an identical or equivalent style.1Costa Del Mar. Costa Care, Repair, Limited Warranties and Care Programs
How to Submit
Whether you’re claiming a defect or paying for a repair, you start in the same place. Go to the Luxottica aftersales portal at customersupport.luxottica.com and select Costa Del Mar. Fill out the virtual form describing the damage, and do not ship the sunglasses yet. Costa’s consumer care team evaluates the submission and responds within five business days with your options. Proof of purchase is required only for warranty defect claims; you can still use the paid repair program without a receipt.
Prescription sunglasses go through your eye care practitioner rather than directly to Costa, and you cover the shipping to the practitioner. Customers outside the United States and Canada use a separate international service request through Luxottica’s global customer care site.1Costa Del Mar. Costa Care, Repair, Limited Warranties and Care Programs
The Costa Protection Plan
Costa sells an optional protection plan for $39.99 that runs for 12 months from purchase. Unlike the standard warranty, it covers cracked and scratched lenses, cracked frames, and breakdowns from normal wear and tear, with unlimited replacements and a $40 copay per claim for a full frame and lens replacement. It does not cover loss or theft.3Costa Del Mar. Costa Protection Plan The plan has to be added at the time of purchase, so it isn’t an option after the fact.
If You Bought Your Costas Before November 3, 2022
Older Costas fall under the previous “Limited Lifetime Warranty,” or a two-year warranty for limited edition and special collection models. The lifetime warranty covered manufacturing defects for the life of the product, but the exclusions matched today’s: scratched lenses, broken hinges, accidental damage, misuse, and normal wear and tear were all classified as out-of-warranty damage.4Costa Del Mar. Costa Limited Warranties for Products Purchased Before November 3, 2022 The practical answer on broken lenses hasn’t changed with the switch: neither warranty covers accidental breakage.
Third-Party Replacement Lenses
Aftermarket lens makers sell replacements that fit Costa frames, using different materials than Costa’s own lenses. Installing them will void any remaining Costa warranty coverage on the sunglasses, so weigh that against the price difference before ordering.2Costa Del Mar. Costa Del Mar FAQs