An eDreams Prime charge on your statement is an annual subscription fee from the travel booking site eDreams, usually around $112 (roughly €96), billed when a 15-day free trial you accepted during a flight or hotel checkout rolled over into a paid membership. The exact amount depends on your market and tier. To stop it, you cancel the subscription inside your eDreams account or by phone, then request a refund from eDreams or dispute the charge with your bank.
Why the Charge Showed Up
eDreams Prime is a paid membership that gives subscribers discounts on flights, hotels, and car rentals booked through eDreams. It is a separate recurring contract with the travel agency, not with any airline or hotel on your itinerary.
First-time users are offered a 15-day free trial of Prime during checkout, and the trial price shown for the flight is lower than the non-member price.1eDreams. eDreams Prime If you don’t cancel inside those 15 days, the trial converts automatically to a full annual subscription and eDreams bills the card you used to book. The fee and term are set out in a “Welcome to Prime” email sent after enrollment.2eDreams. Terms and Conditions for eDreams Prime After that first charge, it renews annually on the same payment method until you cancel. That is why the charge often appears weeks or months after a trip and feels unfamiliar: the enrollment happened inside a flight purchase, not as a standalone signup.
Cancel the Subscription First
Stop the renewal before you chase the money, because an active subscription undercuts a refund request.
Online
Log in with the email address you used to book travel. If you never set a password, use the link in the Prime welcome email, or go to the “My Account/My Prime” area of the eDreams site and click “Forgot your password?”3eDreams. How to Cancel Your eDreams Prime Subscription
- Click your name or the yellow star icon, then select “My Prime account” from the menu on the left.
- In the “My plan” section, click “Manage subscription” to open a pop-up.
- Click “Cancel” and work through the confirmation steps.3eDreams. How to Cancel Your eDreams Prime Subscription
The flow is long on purpose. Expect several screens asking you to reconsider, offers of a “reminder” instead of cancellation, prompts to acknowledge each benefit you’re giving up, and more than one “cancel my subscription” button before the final confirmation. Save or screenshot that final confirmation. It is your evidence that auto-renewal was turned off before the next billing date.
By phone
If you’ve lost access to the booking email or the website won’t cooperate, call customer support. eDreams recommends the phone channel and lists 24/7 availability.3eDreams. How to Cancel Your eDreams Prime Subscription Numbers vary by country: UK +442086118966, Spain +34935500140, Italy +390232115114. For other regions, pull the number from the eDreams help center.
Representatives may offer a discounted renewal, point out you’ve already paid for the current year, or run through retention questions. Say you want to cancel, and ask for a confirmation number or email before you end the call.
Ask eDreams for a Refund
Once the subscription is canceled, request a refund through the eDreams help center or customer support. Have the transaction date, the exact charge amount, and your booking reference ready. eDreams says refunds can take up to 7 days to reach your original payment method.4eDreams. How Long Will It Take Until I Receive My Refund Reaching a live agent as a former member can be slow, because the site routes non-members through automated help pages first.5eDreams. Help Centre – How Can We Help You
Dispute the Charge With Your Bank
If eDreams refuses, delays, or ignores you, go to your card issuer. Which law protects you depends on the card.
On a credit card, the Fair Credit Billing Act gives you 60 days from the date the statement containing the charge was sent to dispute it in writing. The issuer must acknowledge the dispute within 30 days and resolve it within two billing cycles, and it cannot report the disputed amount as delinquent or send it to collections while the investigation is open.6Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
On a debit card, the Electronic Fund Transfer Act gives you 60 days from the date your bank sent the statement showing the charge. The bank has 10 business days to investigate once it receives your notice.7Office of the Law Revision Counsel. 15 USC 1693f – Error Resolution The same 60-day window appears in the implementing regulation.8Consumer Financial Protection Bureau. 12 CFR 1005.11 – Procedures for Resolving Errors
Separately, Visa and Mastercard run their own chargeback processes for canceled recurring transactions, typically allowing 120 days from the transaction date. Send your card issuer the cancellation confirmation from eDreams, the date you canceled, the charge details, and any screenshots of the original trial terms. A clear paper trail is what moves a subscription chargeback quickly.
Why the Trial Design May Itself Be Unlawful
Free-trial-to-paid signups like this one are what federal regulators call a “negative option feature,” governed by the Restore Online Shoppers’ Confidence Act. The law requires sellers to clearly disclose all material terms before taking billing information, get express informed consent before charging, and offer a simple way to stop recurring charges.9Congress.gov. Public Law 111-345 – Restore Online Shoppers Confidence Act The FTC has said poor disclosures and cancellation obstacles remain enforcement priorities.10Federal Trade Commission. Do You Have Thoughts on Negative Option-Related Regulations? Share Them With the FTC If the trial terms were buried or the consent step was unclear when you booked, mention that when you ask eDreams or your bank for the refund. Several states also have their own automatic-renewal laws that can give you added protection.