A “Guide To Be Healthy” charge on your bank or credit card statement is a $14.95 recurring monthly fee from an online health and wellness subscription that bills every 30 days. If you don’t recognize it, you can cancel through the company by phone, email, or online, request a refund under its policy, and dispute the charge with your bank if the company won’t cooperate.
What the Charge Is
Guide To Be Healthy bills subscribers $14.95 every 30 days for access to online content. On statements, the merchant name may appear in full or truncated. The service operates through the website guidetobehealty.com, with the domain missing the second “h” in “healthy.” Its listed corporate address is 3500 South DuPont Highway, Suite JO-101, Dover, Delaware 19901.1Guide To Be Healthy. Contact Us
A Massachusetts consumer reported the charge to the Better Business Bureau’s Scam Tracker in November 2025, saying $14.95 had been withdrawn from a debit account for services they had never used, and classified the transaction as an “Online Purchase” scam.2Better Business Bureau. Scam Tracker Report 1115010
How To Cancel the Subscription
The company’s terms of use list three ways to cancel:3Guide To Be Healthy. Terms of Use
- Log in to the member dashboard at guidetobehealty.com and use the cancellation link.
- Email info@GuideToBeHealty.com.
- Call 866-466-5981.
Whichever route you take, keep proof. Save the confirmation email, note the date and time of any phone call and the name of whoever you spoke with, and screenshot any online cancellation. If charges keep hitting your account, that record is what your bank will ask for.
Getting a Refund From the Company
Guide To Be Healthy’s terms say full refunds are available to customers who are unsatisfied “for any reason,” and that processing takes three to five business days. Two limits are important. The request must be made within 30 days of signing up, and refunds are capped at three months of the subscription fee.3Guide To Be Healthy. Terms of Use
If you’re only now noticing the charge, you’re probably outside the 30-day window, and if it’s been running for a while you’re outside the three-month cap. In that case the company’s own policy won’t get your money back, and your route is a bank dispute.
Disputing the Charge With Your Bank
Your legal protections and the timing differ depending on whether the charge posted to a credit card or a debit card.
Credit Card Charges
The Fair Credit Billing Act caps your liability for unauthorized credit card charges at $50 and sets out a written dispute process. Send a dispute letter to your card issuer’s billing-inquiry address, not the payment address, within 60 days of the statement date on which the charge first appeared. Include your name, account number, the amount and date of the charge, the merchant name as it appears on the statement, and why you believe the charge is an error.4FTC. Using Credit Cards and Disputing Charges Send it certified mail. The issuer must acknowledge your letter within 30 days and resolve the dispute within 90 days, and you can withhold payment on the disputed amount during that time without being reported as delinquent.5California Attorney General. Credit Cards – Dispute a Charge
Debit Card Charges
Debit card disputes are governed by the Electronic Fund Transfer Act and Regulation E. Once you notify your bank of an unauthorized transaction, the bank must investigate, typically within 10 business days. If the investigation runs longer, the bank has to give you provisional credit so you have access to the funds while the review continues.6Office of the Comptroller of the Currency. Electronic Funds Transfer Act The burden falls on the bank to show the transaction was authorized; if it can’t, it has to credit your account.7Consumer Compliance Outlook. Error Resolution and Liability Limitations Under Regulations E and Z
Your bank cannot require you to contact the merchant first, visit a branch, file a police report, or submit a notarized affidavit before it opens an investigation. Any of those conditions violates federal rules.8Consumer Financial Protection Bureau. Electronic Fund Transfers FAQs
Stopping Future Debits
For a recurring debit you want to stop going forward, you have the right to place a stop-payment order with your bank at least three business days before the next scheduled transfer.6Office of the Comptroller of the Currency. Electronic Funds Transfer Act This is worth doing even after you’ve canceled with the company, because it puts a second block in place if the merchant tries to bill again.
Where To Report the Charge
Filing complaints with regulators doesn’t get your money back on its own, but it feeds the record that leads to enforcement:
- Federal Trade Commission: file at ReportFraud.ftc.gov with the transaction details, company name, amount, and a description of what happened.9FTC. How To Report Fraud
- Your state attorney general: most offices take consumer complaints online, and state regulators have been active on deceptive subscription billing.10FTC. How To Stop Subscriptions You Never Ordered
- Consumer Financial Protection Bureau: use this one if your bank mishandles the dispute or fails to investigate properly.4FTC. Using Credit Cards and Disputing Charges