To cancel a doTERRA Loyalty Order, log in to your account, open your Loyalty Rewards order settings, and use the “Cancel Monthly Order” button, or contact Member Services by phone, live chat, or email. Before you cancel, redeem any loyalty points you’ve accumulated, because unredeemed points disappear once the program ends.
Redeem Your Points First
Any unredeemed loyalty points are forfeited when you cancel. If you have a balance, spend it before you submit a cancellation request. You can redeem points through the online shopping cart or by phone, and doTERRA charges a $3.00 processing fee per redemption order.1dōTERRA. dōTERRA Rewards Terms and Conditions Redemption orders carry no PV, so they won’t affect your earning tier on the way out.
Cancel Through Your Online Account
The LRP terms and the Voluntary Termination Form both reference a “Cancel Monthly Order” button inside Order Settings in the My Rewards Subscription area of your profile.1dōTERRA. dōTERRA Rewards Terms and Conditions Log in, open your loyalty order settings, and click it.
If you have more than one loyalty order template, you can delete individual ones without ending the program entirely. Select the template you want to remove and look for the option to cancel that specific order.2dōTERRA. Editing LRP Orders That delete option only appears when multiple templates exist. For a single remaining template, use the “Cancel Monthly Order” button. If the button doesn’t appear or doesn’t work, go to Member Services.
Cancel Through Member Services
doTERRA Member Services handles cancellations through three channels:3dōTERRA. Contact Member Services
- Phone: 1-800-411-8151, Monday through Friday, 8:00 a.m. to 8:00 p.m. Mountain Time.
- Live chat: on the doTERRA website during the same weekday hours, plus Saturday from 9:00 a.m. to 2:00 p.m. Mountain Time.
- Email: service@doterra.com. Include your name, account information, and a clear statement that you want to cancel your Loyalty Rewards order. Email also gives you a written record if a billing question comes up later.
Have your Member ID ready. It appears on past order invoices and in your account profile, and the representative will use it to verify your identity before processing the cancellation.
Cancel Before Your Next Processing Date
Your loyalty order processes automatically on a set date each month. If you cancel after that date has already passed, the order may have already been charged and shipped. doTERRA’s terms say you can cancel “at any time” but don’t name a cutoff window.1dōTERRA. dōTERRA Rewards Terms and Conditions Cancel several days before your next scheduled date to be safe. You can see that date in your account under your loyalty order settings.
If an order is about to process and you can’t reach Member Services, push your processing date back first. The date change is available on your loyalty order management page.2dōTERRA. Editing LRP Orders Move the date, then cancel before the new one arrives.
Don’t Confuse This With Closing Your Account
Canceling the Loyalty Rewards order only stops the monthly automatic shipment. Your doTERRA wholesale membership stays active, and you keep your 25% wholesale pricing on future one-time orders.4dōTERRA. Wholesale Customer Terms and Conditions You simply stop earning loyalty points and stop receiving automatic shipments.
Full account termination is separate and permanent. doTERRA’s Voluntary Termination Form warns directly: if you only want to cancel your monthly shipments, do not fill out the termination form.5dōTERRA. Voluntary Termination Form A terminated account is suspended, you lose login access, and after 12 months of inactivity the account is permanently terminated with any downline rolling up to your enroller.6dōTERRA. Account Termination Form That can’t be reversed. If you only want to stop the monthly charge, use the LRP cancellation and leave the termination form alone.
Confirm the Cancellation Went Through
Log back into your account after submitting the request and check the loyalty order section. You should see no upcoming processing dates or scheduled shipments. If you canceled by email, allow a business day or two before checking.
Save any confirmation email or chat transcript from Member Services. If a charge still hits your payment method after you’ve canceled, that record is your proof. Contact Member Services right away with the reference information to dispute the charge and request a return if a shipment went out in error.