To cancel a MassageLuXe membership, contact the location where you originally signed up and complete the online cancellation form within 48 hours of starting the request. Memberships are month-to-month and can be cancelled any time after your first full monthly payment has been drafted, but the timing of your submission relative to your billing date decides whether you get charged for another month.
The Two Steps MassageLuXe Requires
First, reach out to your “home spa,” which is the specific location that created your membership. The cancel and freeze page on the MassageLuXe website will point you to nearby locations if you’re not sure which one it is.1MassageLuXe. Cancel / Freeze Membership
Second, complete the online cancellation form within 48 hours of initiating the request. If you miss that window, your full monthly dues keep billing as usual.2MassageLuXe. Spa Rules and Regulations
Because each MassageLuXe is independently owned and operated, your agreement is with the franchise entity that runs your home spa, not corporate. Calling or emailing corporate will not cancel your membership.3MassageLuXe. About MassageLuXe Memberships Pull out the membership agreement you signed and check for any location-specific terms before you start, since franchises can add their own requirements.
Timing It So You Don’t Get Charged Again
MassageLuXe’s policy says changes take effect immediately when submitted at least one day before your scheduled billing date.3MassageLuXe. About MassageLuXe Memberships Aim to contact your home spa and submit the online form a couple of days before that date so the 48-hour form window doesn’t push you past it. Submit on the day of billing or after, and you’ll be charged for another month. That charge is non-refundable.2MassageLuXe. Spa Rules and Regulations
Memberships keep billing every month whether you use your service credits or not.2MassageLuXe. Spa Rules and Regulations Every month you put off cancelling is another charge you won’t get back.
What Happens to Unused Service Credits
When a month-to-month membership ends, unused service credits expire 60 days after your last billing date. After that, they’re gone and non-refundable.2MassageLuXe. Spa Rules and Regulations You have two ways to protect that value during the 60-day window:
- Schedule appointments at any MassageLuXe location nationwide and use up the credits before the window closes.
- Ask your home spa to convert remaining services into paper gift certificates. Each certificate covers one hour of a standard massage or a LuXe facial, and you can use them yourself or give them away.2MassageLuXe. Spa Rules and Regulations
Paper certificates redeemed inside the 60-day grace period cost nothing extra. Outside that window, you can only redeem one certificate every six months and each redemption costs $20. The certificates themselves expire six months from the date they’re issued.2MassageLuXe. Spa Rules and Regulations If you’ve built up a stack of credits, requesting certificates before you cancel is worth doing even if you’re not sure when you’ll use them.
Paid-in-full memberships work differently. There is no 60-day grace period. Those memberships expire on the exact date shown on the billing agreement, and unused services vanish that day.2MassageLuXe. Spa Rules and Regulations
Freezing Instead of Cancelling
If you’re not ready to end the membership entirely, MassageLuXe offers a freeze that pauses monthly billing while keeping your account active, so you can resume later without signing a new agreement.1MassageLuXe. Cancel / Freeze Membership You need to be current on payments and have made at least one full monthly dues payment to qualify.2MassageLuXe. Spa Rules and Regulations Ask your home spa about freeze duration limits and any fees, since those vary by location.
Document Everything and Watch Your Statements
When you contact your home spa, write down the date, the time, and the name of whoever you spoke with. Screenshot the confirmation page after you submit the online cancellation form. If you handle it in person, ask for written acknowledgment of your cancellation request.
Check your bank or credit card statements for at least two billing cycles after your confirmed cancellation date. If charges keep coming, contact the spa first. If that doesn’t resolve it, dispute the charge with your bank or credit card company using the documentation you saved.