To cancel a MEGA subscription, use the same channel that charges you: MEGA’s website if you signed up in a browser, Apple if you subscribed on an iPhone or iPad, or Google Play if you subscribed on Android. Canceling in the wrong place does nothing to stop the charge. Your paid features stay active through the end of the billing cycle you’ve already paid for, and the account then drops to MEGA’s free 20 GB tier.1MEGA Help Centre. How do I cancel my MEGA subscription?
First, Find Out Who’s Actually Billing You
MEGA subscriptions renew automatically, but the company processing the charge depends on how you originally signed up.2MEGA. Terms of Service – MEGA Browser signup means MEGA Ltd bills you directly. iPhone or iPad signup means Apple bills you. Android signup means Google Play bills you.
Check your card statement. Direct MEGA charges usually show as “MEGA.NZ.” Apple charges appear as “APPLE.COM/BILL.” Google charges reference “GOOGLE*MEGA” or similar. You can also log into MEGA in a desktop browser, click your profile image, open Settings, then Plan, to see which subscription is attached to your account. Get this right before you do anything else.
Cancel a Subscription Bought on MEGA’s Website
If you signed up in a browser, cancel through the same interface:1MEGA Help Centre. How do I cancel my MEGA subscription?
- Click your profile image in the top right.
- Click Settings.
- Click Plan.
- Click Cancel subscription in the middle pane.
- Click Continue cancellation.
MEGA will ask you to confirm and may show retention offers or a short survey. Click through them. Once cancellation registers, your paid storage and transfer quota remain until the current billing period ends, then the account reverts to the free tier.
Cancel a Subscription Bought on iPhone or iPad
If you subscribed through iOS, MEGA’s own dashboard can’t stop the billing. Apple controls the payment. The quickest route is inside the MEGA app:3MEGA Help Centre. How do I cancel a MEGA subscription that was purchased on a mobile app?
- Open the MEGA app and tap Menu at the bottom right.
- Tap your email address.
- Tap Cancel subscription at the bottom.
- Tap Continue cancellation.
You can reach the same place through the iPhone Settings app: tap your name, then Subscriptions, find MEGA, and tap Cancel Subscription. Cancel before the next renewal date. Apple charges for the upcoming period on renewal, and MEGA has no access to Apple’s billing system to pull those charges back.4MEGA Help Centre. Can I get a refund on a MEGA subscription?
Cancel a Subscription Bought on Android
Android subscriptions run through Google Play. Open the device’s Settings app, tap Google, then your name, then Manage your Google Account. Tap Payments & subscriptions, then Manage subscriptions, find MEGA, and follow the cancellation prompts.5Google Play Help. Cancel, pause, or change a subscription on Google Play
Canceling inside the MEGA app or on MEGA’s desktop site won’t stop a Google Play charge. If you open the MEGA app and don’t see a Cancel subscription button, that usually means the plan is already set not to renew.3MEGA Help Centre. How do I cancel a MEGA subscription that was purchased on a mobile app?
What Happens to Your Files After You Cancel
Canceling doesn’t cut access immediately. Paid storage and transfer stay available through the end of the current billing period.1MEGA Help Centre. How do I cancel my MEGA subscription? After that, the account drops to the free 20 GB plan.6MEGA. Compare Plans and Pricing – MEGA
This is where people lose data. If you’re storing more than 20 GB when the paid plan expires, the account sits over the free-tier quota. MEGA sends warning emails and in-app notifications with a deadline to get under the limit. Ignore those warnings for too long and MEGA will delete all files, chat messages, scheduled meetings, and any saved MEGA Pass information from the account.7MEGA Help Centre. Why was my data deleted by MEGA? That deletion is permanent. Download anything important before the paid period ends, or trim stored files below 20 GB.
Deleting the Account Doesn’t Cancel the Subscription
A common mistake: deleting the MEGA account to stop the billing. It doesn’t work. If you subscribed through Apple or Google Play, deleting the MEGA account leaves the recurring payment active on the app store side. You keep getting charged for a service you can’t access. Cancel the subscription through the right billing channel first, then delete the account if that’s what you want.3MEGA Help Centre. How do I cancel a MEGA subscription that was purchased on a mobile app?
Can You Get a Refund?
MEGA subscriptions are generally nonrefundable, and there’s no prorated credit for unused time after a mid-cycle cancellation. Two narrow exceptions apply:4MEGA Help Centre. Can I get a refund on a MEGA subscription?
- Billing error: contact MEGA support within 30 days of the charge.
- Accidental payment with no use of the subscription (no files stored, no transfers): contact support within 24 hours.
Even then, refunds are at MEGA’s discretion and decided case by case. If you subscribed through Apple, MEGA can’t help; request the refund from Apple directly at reportaproblem.apple.com. Google Play refund requests go through the Google Play app or play.google.com.4MEGA Help Centre. Can I get a refund on a MEGA subscription?
If the Charges Keep Coming
Federal law gives you a backup. Under the Electronic Fund Transfer Act, you can stop a preauthorized recurring payment by notifying your bank or credit card company at least three business days before the next scheduled charge.8Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized transfers An oral stop-payment request can be followed up with written confirmation within 14 days, which the bank may require. This blocks the payment but does not cancel the MEGA subscription itself, so you still need to resolve the underlying signup.
For stubborn disputes, you can file a complaint with the FTC or your state attorney general’s consumer protection office. Small claims court is another option for larger amounts.
Confirming the Cancellation Went Through
Watch for a confirmation email from MEGA, Apple, or Google, depending on who billed you. Log back into MEGA in a desktop browser, open Settings, then Plan, and check that the subscription shows a scheduled expiration date rather than an upcoming renewal. If it still shows as renewing, the cancellation didn’t register and you need to run through the steps again on the correct platform.
Save a screenshot of the confirmation screen and any emails. If an unauthorized charge shows up later, those records make the dispute with your bank much simpler.