To cancel a Roku payment, sign in at my.roku.com/subscriptions, open the subscription under “Active subscriptions,” click “Manage subscription,” and select “Turn off auto-renew.” You can also do it from the couch: on your Roku home screen, highlight the app, press the Star button on the remote, choose “Manage subscription,” and select “Turn off auto-renew.” Either way, the charge stops at the end of your current billing period. One catch before you start — this only works if Roku is actually the company billing you.
First, Confirm Roku Is the One Charging You
Plenty of apps you watch on a Roku device bill you directly instead of through Roku, and cancelling in Roku won’t touch those charges. Check your bank or credit card statement. Charges that go through Roku show up as “Roku,” “Roku for [provider name],” or “The Roku Channel” — for example, “Roku for CBS Interactive” for Paramount+ or “Roku for Starz” for Starz.1Roku. If There’s a Charge You Don’t Recognize on Your Roku Account If the statement just says “Paramount+” or “Netflix” with no mention of Roku, the provider is billing you and you need to cancel through them.
You can also check from the device. Highlight the app on your home screen, press Star on the remote, and look for a “Manage subscription” option. If it isn’t there, Roku isn’t the biller.2Roku. Manage or Cancel Subscriptions on Roku
Cancel From the Roku Website
Sign in at my.roku.com using the email and password tied to your Roku account, then go to my.roku.com/subscriptions.3Roku Support. Manage and Use Your Roku Account Under “Active subscriptions,” pick the one you want to stop. Click “Manage subscription,” then select “Turn off auto-renew.”
Roku confirms the cancellation on screen. You keep access until the billing period you’ve already paid for ends, and nothing new gets charged.4Roku. Manage or Cancel Subscriptions on Roku
Cancel From Your Roku Device
No browser needed. Press Home on the remote, use the arrow buttons to highlight the app you want to cancel, press the Star button to open its options, choose “Manage subscription” (you’ll see the renewal date and other options there), and select “Turn off auto-renew.”
The change registers immediately on Roku’s servers and syncs to every device on your account.4Roku. Manage or Cancel Subscriptions on Roku As with the website method, you keep watching until the current billing cycle runs out.
What Happens After You Cancel
Access doesn’t cut off the moment you click. It continues through the end of the billing cycle you already paid for.4Roku. Manage or Cancel Subscriptions on Roku Cancel on day five of a monthly plan and you can still watch until the month is up.
Don’t wait around hoping for a prorated refund. Roku’s policy states that subscriptions purchased through Roku are pre-paid, final, and non-refundable, with no partial-term refunds. That applies to both monthly and annual plans.5Roku Support. Roku Content and Subscription Refund Policy So the moment you’ve decided you’re done is the moment to cancel. Waiting until the day before renewal saves you nothing and risks an accidental charge for another cycle.
Cancelling a Free Trial
Free trials through Roku roll into paid subscriptions automatically when the trial ends. The only way to avoid the charge is to cancel before that date.4Roku. Manage or Cancel Subscriptions on Roku The steps are identical to a paid cancellation: turn off auto-renew on the website or the device. Cancelling early doesn’t shorten your trial — you still get the rest of the free period — so there’s no reason to leave it to the last day.
Deleting the App Is Not Cancelling
This trips people up constantly. Removing a channel from your home screen does not stop the subscription. If you delete the app without first turning off auto-renew, Roku keeps billing you on schedule. The icon is gone; the billing agreement is still active.6Roku Support. How to Remove Apps From Your Roku Streaming Device
Cancel first, then remove the app if you want it off your screen. To remove it, press Home, highlight the app, press Star, and select “Remove app.”6Roku Support. How to Remove Apps From Your Roku Streaming Device If “Remove app” doesn’t show up, you likely still have an active subscription or paid time left in the cycle.
If You Can’t Get Into Your Account
Losing access to your Roku login doesn’t mean you’re stuck paying. If you know the email but forgot the password, use the password recovery flow at my.roku.com. If you’ve lost the email address itself, contact Roku support through their online chat to verify your identity and recover the account.7Roku Support. If You Forgot Your Roku Password or Email
If a charge has already posted and you don’t recognize it, sign in and review your active subscriptions at my.roku.com/subscriptions first. For charges you didn’t authorize, Roku handles disputes through its account and payments support portal.1Roku. If There’s a Charge You Don’t Recognize on Your Roku Account Going to Roku before filing a chargeback with your bank is usually the faster route and avoids complications with your account.