To cancel a Scentsy consultant account, email accountservices@scentsy.com with a voluntary cancellation request or use the cancellation option inside the Consultant Workstation.1Scentsy. New Scentsy Consultant Cancellation Policy FAQs Before you do either, turn off your Personal Website subscription so it stops billing. If you enrolled within the last 15 days, act now: you can return your Starter Kit for a full refund inside that window.
Check the 15-Day Refund Window First
Scentsy’s Independent Consultant Agreement lets new consultants cancel within 15 days of the enrollment date and return the Starter Kit for a full refund, even if the kit has been opened and samples used.2Scentsy. Scentsy Standards Independent Consultant Agreement If you are inside that window, send the cancellation email today and ship the kit back without waiting for a reply. Miss the 15 days and the Starter Kit refund is off the table, though you can still cancel and still return other unsold inventory under separate terms.
Turn Off Your PWS Subscription Before You Cancel
After the first three free months, Scentsy charges $15 per month for the Personal Website, billed automatically to the card on file.3Scentsy. Start Your Scentsy Business Cancel the PWS subscription inside the workstation before you close the account. Otherwise you risk charges continuing for a site you no longer have access to.
While you are logged in, copy down your Consultant ID from your profile and confirm the email address on file. You will need the ID for your cancellation email, and the confirmation from Scentsy will go to the email listed on your account.
Cancel by Email
The most reliable method is a short, clear email to accountservices@scentsy.com. Include your full name as it appears on the account and your Consultant ID number, and state plainly that you are requesting voluntary cancellation. Something like:
“I am requesting voluntary cancellation of my Scentsy consultant account. My name is [Name] and my Consultant ID is [Number]. Please confirm when the cancellation is complete.”
Save the confirmation email when it arrives. It is your proof that the account is closed and billing has stopped. If you have not heard back within a week, follow up by email and consider calling the home office at (877) 855-0617.4Scentsy. Contact Corporate Office and Inquiries About Scentsy
Cancel Through the Consultant Workstation
Scentsy also offers a cancellation option inside the workstation. Log in, open your account settings, and look for a cancellation or resignation link. The system will show confirmation prompts warning that you will lose your rank, your downline, and access to consultant tools. Once you confirm, your access to sales and marketing features is restricted.
You get an immediate on-screen acknowledgment, which is faster than email. Still wait for the email confirmation and save it. If you cannot find a clear cancellation link in the workstation, use the email method instead.
Do Not Just Let the Account Lapse
If you stop selling and do nothing, Scentsy will eventually cancel the account for inactivity.5Scentsy. Scentsy Compensation and Income Disclosure This is the worst way to leave. The PWS subscription keeps billing until you shut it off, you get no confirmation email, and there is no clear date you can point to as the end of the relationship. Send the cancellation email instead.
Return Unsold Inventory for a Partial Refund
Once the account is cancelled, you can return unsold products and sales aids for 90% of what you paid, minus shipping and any commissions or bonuses earned on those items.6Scentsy. Scentsy Policies and Procedures Items must be in resalable condition:
- Unopened and unused. No melted wax bars and no warmers that have been plugged in.
- Original packaging intact, with labels undamaged.
- Current catalog items only. Seasonal, discontinued, and Warmer-of-the-Month products do not qualify.
Scentsy inspects the return before issuing the refund. If you have inventory sitting in a closet, gather what qualifies and ship it back promptly after cancellation.
What Happens to Your Downline
When your account is cancelled, everyone in your downline rolls up one level. Your frontline consultants become the frontline of your former sponsor.6Scentsy. Scentsy Policies and Procedures You lose all rights, title, and interest in the downline organization and any leadership bonuses tied to their sales. The roll-up is automatic. You cannot direct your downline to a specific person.
Team members who joined because of you keep their own accounts, but their upline changes. If that matters to them, tell them before you submit the cancellation.
You Can Reinstate Later
Cancellation is not permanent. Scentsy allows former consultants to reinstate at no cost through the workstation. Your lifetime PRV, account information, and customer contacts carry over, and you will not need to buy a new Starter Kit. If your account has been cancelled for six months or longer, you can also reinstate under a different sponsor. If your situation changes down the road, the door is open.