To cancel a Tebex subscription, go to checkout.tebex.io/payment-history, enter your transaction ID and the email address you used at purchase, and confirm the cancellation. The subscription status changes to “Ending,” your perks stay active until the current billing cycle finishes, and no further charges are authorized. If you can’t get into the portal, you can stop payments through PayPal or Google Pay, or dispute charges with your bank or card issuer.
Find Your Transaction ID First
Every Tebex purchase has a unique transaction ID beginning with tbx-.1GitHub. TebexCheckout-OpenAPI – checkout-api.yaml It appears in the confirmation email Tebex sent when you first subscribed and on your bank or card statement next to the charge.
If the receipt email is gone, search your inbox for “Tebex” or “tbx” to pull up any past messages. Your bank’s transaction history will also show the reference alongside the charge description. Note both the transaction ID and the exact email address tied to the purchase. You need both to look up the subscription.
Cancel Through the Payment History Portal
The fastest route is checkout.tebex.io/payment-history.2Tebex. Welcome to Tebex Customer Support Enter your transaction ID and the email address on the purchase. The page loads your active subscription and its billing details.
Click to cancel, then confirm. The portal warns you that canceling means eventually losing whatever rank or in-game items the subscription grants. Once confirmed, the status switches to “Ending.”3Tebex. Recurring Payments Your access continues through the end of the current billing period, and no further charges are made.
Use the Link in Your Original Receipt Email
The confirmation email usually contains a direct link to manage or cancel that specific subscription. Clicking it opens the page for your transaction without any lookup step. Follow the prompts to confirm, and the page updates to show the change.
This is handy when you can’t remember which email address you used, because the link is already tied to the record. If the link has expired, go back to the payment history portal.
What Happens After You Cancel
Cancellation ends future renewals rather than cutting off access immediately. You keep the rank or items through the end of the paid period, and the server removes the perks once that period expires.3Tebex. Recurring Payments
Don’t expect a prorated refund. Tebex’s terms state that transactions are final and refunds are not issued except where required by local consumer protection law.4Tebex Checkout. Tebex Limited Terms and Conditions Digital items are licensed rather than sold, have no monetary value outside the game, and can’t be transferred or resold. If the server itself shuts down, any items tied to it are gone regardless of your subscription status.
Stop the Payment Through PayPal or Google Pay
If you can’t cancel through Tebex, blocking the payment at its source works. The steps depend on which service you used.
PayPal
Sign in, open Settings, and click Payments.5PayPal. What Is an Automatic Payment and How Do I Update or Cancel One Under automatic payments, find the Tebex billing agreement and cancel it. PayPal stops authorizing future charges from that merchant. This won’t refund past charges; it only blocks upcoming ones.
Google Pay
Sign in at payments.google.com. Click Subscriptions & services at the top, locate the Tebex entry, choose Manage, then Cancel subscription.6Google Help. Manage Recurring Payments and Subscriptions That removes the merchant’s authorization to pull funds going forward.
Dispute Charges With Your Bank or Card Issuer
If you’ve canceled through Tebex and your payment provider and charges still come through, you have legal tools. The rules differ for debit and credit.
Debit Cards and Bank Accounts
Federal law lets you stop any preauthorized electronic transfer by notifying your bank at least three business days before the next scheduled payment, by phone or in writing.7Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers The bank may require written confirmation within 14 days of an oral request. Most charge a stop-payment fee, often around $25 to $35, so treat this as a last resort.
For unauthorized charges, your liability caps at $50 if you report within two business days of discovering the problem. Report after two days but within 60 days of the statement, and the cap rises to $500.8Office of the Law Revision Counsel. 15 USC 1693g – Consumer Liability Wait longer than 60 days and you risk losing protection entirely. Check statements often and act quickly.
Credit Cards
Credit disputes run under a separate law. Send a written dispute letter to your card issuer within 60 days of the first statement showing the charge. The issuer has 30 days to acknowledge the letter and 90 days to resolve the dispute. During the investigation, you don’t have to pay the disputed amount, and the issuer can’t report you as delinquent for withholding it.9Federal Trade Commission. Using Credit Cards and Disputing Charges Maximum liability for unauthorized credit card charges is $50.
Contact Tebex Support When the Portal Fails
When self-service doesn’t work, use the support form at tebex.io/support-customer-form.10Tebex. Contact the Tebex Customer Support Team It asks for your full name, email, transaction ID, and a description of the issue. Include the transaction ID; that’s how support locates your account.
Use this route if the payment history portal can’t find your subscription, if charges continue after a confirmed cancellation, or if the game server has shut down and you still need to settle the billing side. Tebex handles payments for thousands of independent servers, so the server operator can’t cancel your subscription on the Tebex billing system. That has to go through Tebex or your payment provider.