To cancel Alder home security, call customer support at 844-442-5337, follow up with a certified-mail notice, and plan for an early termination fee of 90% of your remaining contract balance if you’re still inside your term. Alder requires a phone call to start the process, and contracts typically run about five years, so the timing of your call matters as much as the call itself.
Pull Your Contract First
Before you dial, find your original monitoring agreement and your account number, which appears on your monthly billing statement or in your online account portal. If you set a verbal security password at installation, have that ready for identity verification.
Then read the cancellation section closely. Look for the notice period (many home security contracts require 30 days), the contract end date, and the automatic renewal clause. Automatic renewal means the agreement extends for another term if you don’t cancel inside the right window. Knowing where you sit in the term tells you whether you’ll owe a termination fee or can simply let the contract expire.
Call Alder to Start Cancellation
Dial 844-442-5337. The line is open seven days a week. Tell the representative plainly that you want to cancel your monitoring agreement. Expect a retention pitch, since keeping you is the rep’s job, but you aren’t obligated to accept discounts or alternative plans.
Before you hang up, get a cancellation confirmation number or ask for a confirmation email. Write down the date, the time, and the name of the person you spoke with. Consumer complaints about Alder consistently describe continued billing after cancellation requests, so a paper trail is your main defense if charges keep appearing.
Send a Written Notice by Certified Mail
The call starts the process; a written notice creates legal proof. Send a letter by certified mail with return receipt requested to Alder’s corporate address in Orem, Utah. Include your account number, service address, the date you called, the confirmation number from that call, and the date you want service to end.
Keep the certified mail receipt and the return receipt card when it comes back. If a billing dispute escalates later, these documents prove exactly when Alder received your notice.
The 90% Early Termination Fee
Alder’s standard contract runs approximately five years, and canceling before that term ends triggers an early termination fee of 90% of the remaining contract balance.1Consumer Financial Protection Bureau. Complaint – Alder Holdings, LLC As an example: 24 months left on a $45-per-month plan is a $1,080 remaining balance, which produces a $972 fee. Check how many months remain before you commit to canceling.
If your contract is close to its end date, riding out the remaining months may be cheaper than paying the lump sum. And if you’ve already passed the initial term, the structure may differ. Some agreements shift to month-to-month after the initial period, which would mean no termination fee at all. Your contract tells you which case applies.
Three-Day Right to Cancel if a Salesperson Came to Your Door
If a salesperson signed you up at your home, at a trade show, or anywhere outside Alder’s normal place of business, the FTC’s Cooling-Off Rule gives you until midnight of the third business day after signing to cancel for a full refund. Saturdays count as business days; Sundays and federal holidays do not.2Federal Trade Commission. Buyers Remorse: The FTCs Cooling-Off Rule May Help The rule applies to sales of $25 or more made at your home.
The seller must give you a cancellation form at the time of sale. If the salesperson didn’t provide one, that’s a federal rules violation and strengthens any later dispute. To use the right, deliver or mail the cancellation notice to the address shown on the form. You don’t need to give a reason.
Military Cancellation Under the SCRA
If you’re an active-duty servicemember who receives orders for a permanent change of station or a deployment of 90 days or more, federal law protects you from early termination fees. The Servicemembers Civil Relief Act explicitly lists home security services as a covered contract type.3Office of the Law Revision Counsel. 50 USC 3956 – Termination of Certain Consumer Contracts Alder cannot charge the early termination fee when you cancel with qualifying orders.
Send Alder written or electronic notice that you’re terminating the contract, along with a copy of your orders and the date you want service to end.3Office of the Law Revision Counsel. 50 USC 3956 – Termination of Certain Consumer Contracts You still owe any balance through the termination date, but the early termination fee is prohibited. One condition: the contract must have been signed before you received the qualifying orders. If you signed up after receiving PCS orders, the SCRA protection doesn’t apply.
If Alder pushes back despite valid orders, contact your installation’s legal assistance office. Military legal aid attorneys handle SCRA disputes regularly.
If You’re Canceling Because You’re Moving
Alder offers what they call a “Free Move” program. According to Alder’s website, customers who relocate receive a new security system at the new home at no charge.4Alder Home Security. About This keeps your existing contract in place and avoids the early termination fee.
Contact Alder before your move to arrange it. If you’d rather not continue service at the new address, you’ll go through the standard cancellation above and pay any applicable termination fee. Some customers have transferred the contract to the new homeowner at the old address, but that requires the buyer’s agreement and Alder’s approval.
Returning the Equipment
Your contract tells you whether you purchased the equipment or are leasing it. Leased equipment has to go back after cancellation to avoid additional charges. Check the agreement for the return window and shipping instructions.
If Alder sends a prepaid shipping label or return kit, use it. If not, call customer support and request one. Photograph each piece before packing. Ship with tracking and save the tracking number until Alder has processed the return and zeroed out your account.
One practical note: many Alder systems include lithium backup batteries, which are regulated as hazardous materials for shipping under federal transportation rules.5Pipeline and Hazardous Materials Safety Administration. Transporting Lithium Batteries Follow any battery-specific instructions in Alder’s return kit. If none are included, call the carrier (USPS, FedEx, or UPS) to confirm how to ship a device containing a lithium battery. Improperly packaged shipments can be refused or destroyed.
If Alder Keeps Billing You
Alder has a documented history of billing problems. The Consumer Financial Protection Bureau brought an enforcement action against the company for violations related to consumer credit reporting, resulting in a $600,000 civil penalty.6Consumer Financial Protection Bureau. Alder Holdings, LLC If charges continue after your confirmed termination date, escalate in this order:
- Dispute the charge with your bank or credit card company. Your certified mail receipt proving Alder received the cancellation notice is strong evidence.
- File a complaint with the Consumer Financial Protection Bureau. The agency has already taken action against Alder, and additional complaints carry weight.
- File a report with the FTC at reportfraud.ftc.gov. The agency uses these reports to build cases against companies engaging in unfair practices.7Federal Trade Commission. ReportFraud.ftc.gov
- Contact your state attorney general’s consumer protection office, which can investigate and in some cases intervene directly.
- File in small claims court. Filing fees typically run between $15 and $75, and you don’t need a lawyer.
Confirm a Zero Balance
After cancellation processes, Alder should send a closing statement showing any final prorated charges for the days between your last billing date and your termination date. Review it. Confirm the amount matches your monthly rate and the termination date, and verify no early termination fee was applied if you canceled at the end of your term.
The document that matters most is a final confirmation showing a zero balance. That proves all obligations are satisfied and protects you against future collection attempts. If one doesn’t arrive within 30 days of your termination date, call back, reference your cancellation confirmation number, and request it in writing. Then watch your bank or card statements for at least two full billing cycles.