To cancel your Amazon Prime membership and get a refund, go to Prime Membership in your account settings, click through to end the membership, and confirm the cancellation. You’ll get a full refund of your most recent charge only if you haven’t used any Prime benefits since that billing date, or if you’re canceling within three business days of signing up or converting from a free trial. Outside those two windows, Amazon treats the fee as non-refundable.
When You Actually Qualify for a Refund
Amazon’s refund policy turns on one question: have you used any Prime benefits since your last payment? If you haven’t placed a Prime-eligible order, streamed anything on Prime Video, or used another Prime perk, you’re entitled to a full refund of that latest charge.
The second path is the three-day window. If you cancel within three business days of signing up or of converting from a free trial, you also qualify for a full refund, though Amazon may deduct the value of any benefits you used during those three days.
Outside of those two scenarios, refunds are unlikely. Amazon’s terms state the membership fee is non-refundable except as described above. When a refund does go through, it typically reaches your original payment method within three to five business days.
These same rules apply to the standard plan at $14.99 per month or $139 per year, the young adult plan at $7.49 per month or $69 per year for ages 18 to 24, and the government assistance discount. Amazon doesn’t publish separate refund terms for the discounted tiers.
Canceling on the Amazon Website
Sign in to the account tied to the membership. Hover over “Account & Lists” at the top-right and choose “Prime Membership.” That page shows your renewal date, plan type, and payment method.
Look for the option to update or cancel. Amazon will route you through several retention screens offering discounted rates or a pause. Keep going until a confirmation screen shows the specific end date of your membership. That’s the cancellation locked in. Screenshot it.
Canceling in the Mobile App
Open the Amazon app and tap the profile icon at the bottom, then go to “Your Account.” Find your Prime membership settings and tap “Manage Membership.” The app runs through the same retention sequence as the website, asking you to confirm more than once.
Keep tapping through until a banner confirms your membership will end on a specific date. The flow is longer than it needs to be, but once that banner appears, the cancellation is in.
Canceling by Phone or Chat
If the self-service path isn’t working, or you’d rather talk to a person, Amazon’s customer service team can cancel for you. Go to the Customer Service page, select “Help with something else,” then choose “Prime.” From there you can start a chat or request a call.
This route is also worth trying if you’re canceling over price. Representatives sometimes offer discounted renewal rates or free months to keep you subscribed. Asking what they can do costs nothing before you finalize.
If You Signed Up Through Google Play or Apple
Amazon can’t stop charges it doesn’t control. If you subscribed to Prime through Google Play or the Apple App Store, you have to cancel through that platform.
- On Google Play, open the app, go to your subscriptions, select Amazon Prime, and tap “Cancel subscription.” You can also reach this through your device Settings under Google, then Manage your Google Account, then Payments & subscriptions.
- On Apple, open iPhone or iPad Settings, tap your name, go to Subscriptions, find Amazon Prime, and tap Cancel.
Uninstalling the Amazon app does not cancel the subscription. Charges continue until you cancel through the billing platform. After canceling, you keep access through the end of the period you’ve already paid for.
What Happens After You Cancel
If you cancel without a refund, you keep full Prime access through the end of your current billing period: free shipping, Prime Video, Prime Reading, and everything else stays active until the date on your confirmation screen. After that date, your account reverts to a standard Amazon account.
If you receive a refund, benefits end immediately. Two-day shipping stops, Prime Video content becomes inaccessible, and Prime-exclusive discounts disappear right away.
Either way, your purchase history, saved addresses, payment methods, and any digital content you bought outright, like purchased Kindle books or movies, stay on your account. Only subscription-based content goes away. Music tied to a Prime discount on Amazon Music Unlimited, for instance, stops being playable once the membership lapses.
If You Share With an Amazon Household
Canceling your Prime membership cuts off shared access for everyone in your Amazon Household. The second adult and any teen or child profiles lose Prime shipping, shared payment methods, and the Family Library. Only the primary account holder keeps account history and settings.
Household members can rejoin a different Amazon Household only once every 12 months, though they can rejoin their previous household at any time. If cost-sharing was the point of the subscription, coordinate before you cancel.
Canceling a Free Trial Before the Charge Hits
Free trials convert to paid memberships automatically. Amazon’s terms are explicit: unless you cancel before the trial ends, you authorize Amazon to charge the full fee without further notice. There’s no guaranteed reminder email.
Go to your Prime membership settings any time during the trial and select the option not to continue. The cancellation takes effect at the end of the trial, so you keep trial benefits for the full window. Set a calendar reminder a day or two before the trial ends if you want to be certain.
Pausing Instead of Canceling
If you plan to come back, Amazon lets you pause your membership for up to a year rather than cancel outright. Monthly plan members can choose a one-month automatic pause or a longer manual pause. Annual plan members can only use the manual pause, resuming whenever they want.
During the pause, you lose all Prime benefits, and any subscriptions tied to Prime, like discounted add-on channels, end when billing pauses. When you resume, you pay the current rate, not necessarily what you paid before. If you don’t resume within 365 consecutive days, Amazon cancels the membership automatically.
Pause isn’t available to everyone. You can’t use it if you joined through a third party, have a Prime Video-only subscription, hold a Prime Business or Student membership, are on a free trial or discounted offer, or have the shipping-only plan.