To cancel your AG1 subscription, log in at drinkag1.com/members and cancel from the subscription management section, or email support@drinkag1.com with your name, account email, and order number. Do it before your next shipment processes; once an order enters fulfillment, the cancellation applies to the following cycle. If you subscribed through Amazon Subscribe & Save or were billed through Apple, you have to cancel in that account instead.
Cancel Through the Member Portal
The fastest route is the online account. Go to drinkag1.com/members or click the account icon in the upper right corner of the AG1 website and sign in with the email and password you used at signup.1AG1. Customer Service Open the subscription management section where your delivery schedule and order details appear, select the option to cancel, and follow the prompts.
Expect offers along the way: a change in shipping frequency, a skipped delivery, or a discount. Decline them if you’ve decided, and stay on the page until you see a status change or a confirmation message that the subscription is no longer active.
Check your next shipment date before you begin. That date is the real deadline. Cancel after the order has already been processed and you’ll still receive and be charged for that shipment; the cancellation takes effect on the cycle after.
Cancel by Email
If the portal isn’t cooperating or you want a written record from the start, email support@drinkag1.com.1AG1. Customer Service Use a clear subject line like “Cancel Subscription.” In the body, give your full name, the email address on your account, and an order number from a recent confirmation or receipt.
State plainly that you want to cancel the subscription and stop all future shipments and charges. Keep it short. Save a copy of what you send and anything you get back. If there’s no reply within a couple of business days, follow up or try the portal.
If You Subscribed Through Amazon
Amazon Subscribe & Save orders are billed and shipped by Amazon, so canceling on AG1’s website does nothing. Cancel inside your Amazon account:2Amazon. Cancel Your Subscribe and Save Subscription
- Go to “Your Subscribe & Save Items” in your Amazon account.
- Select the “Subscriptions” tab.
- Click the AG1 product image or “Edit” to open the subscription details.
- Select “Cancel subscription,” pick a reason if you want, and confirm with “Cancel my subscription.”
Look for the “Last day to update this order” date on your Subscribe & Save page. Cancel after that cutoff and the current delivery still ships and bills; the cancellation applies to the next scheduled delivery.2Amazon. Cancel Your Subscribe and Save Subscription
If You’re Billed Through Apple
Some AG1 subscriptions run through an Apple account. AG1’s portal and support team cannot stop those charges; only Apple can.3Apple Support. If You Want to Cancel a Subscription From Apple
On an iPhone, open Settings, tap your name, then Subscriptions. Find AG1 and tap Cancel Subscription; you may need to scroll to see the button. Red expiration text instead of a cancel option means the subscription is already canceled.3Apple Support. If You Want to Cancel a Subscription From Apple
You can also manage subscriptions at account.apple.com. If AG1 doesn’t appear, you likely signed up under a different Apple Account; search your email for “receipt from Apple” to find which one was used. On Family Sharing, only the account that was charged can cancel.3Apple Support. If You Want to Cancel a Subscription From Apple
Pause or Skip Instead
If you’re not sure you want to leave, the member portal lets you push out your delivery date or extend the shipping interval without canceling.1AG1. Customer Service That’s useful if you’ve built up more than you can drink or just want a break for a month or two. Log in at drinkag1.com/members and look for the skip or frequency options on your subscription.
The 90-Day Refund
If you’re canceling because the product didn’t work for you and it’s within 90 days of your first order, you can request a refund. Email support@drinkag1.com with your name, order number, purchase date, mailing address, and bank details. AG1 will tell you where to send the product back. The return is required, the refund arrives within six weeks after AG1 receives it, and shipping costs aren’t refunded.4AG1. Terms and Conditions
The guarantee only covers your first order, so canceling a fourth or fifth shipment won’t qualify. The 90 days run from the order date, not the delivery date. Hang on to the packaging until you’ve decided.
Confirm the Cancellation Went Through
A confirmation email should land within a day or two. Save it. It’s your proof of the request and the date. If nothing arrives, log back into the portal and check whether the subscription shows as canceled or inactive. If it still shows active, contact support right away.
Watch your bank or card statement for at least one full billing cycle after. A charge occasionally slips through when a cancellation lands right at the billing cutoff, and the confirmation email makes that easy to resolve.
If the Charges Keep Coming
Contact AG1 support first and reference your cancellation confirmation. Most post-cancellation billing is a timing issue that gets sorted quickly. If the company won’t fix it, file a chargeback with your credit card company or bank, either online through your card issuer or by calling the number on the back of your card. Explain that you canceled and are still being charged, and follow up in writing to the billing disputes address the issuer lists.5Federal Trade Commission. How to Stop Subscriptions You Never Ordered
Before you file, pull together the cancellation confirmation, any email exchanges with AG1, and statements showing the charges. The FTC’s click-to-cancel rule requires sellers to offer a simple cancellation mechanism and stop charges once you cancel, and a chargeback is the recourse when a company ignores that.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions