To cancel a Beer52 subscription, call customer service on 0131 285 2684, Monday to Friday, 9am to 5pm.1Beer52. Beer52 FAQs There is no online cancellation button. Pausing through your account is a separate option that keeps the subscription active, so if you want to end it entirely, the phone call is the only route.
Cancel Before Your Next Billing Date
Beer52 bills every 28 days. To avoid being charged for another box, you need to cancel before 11:59pm on the day before your next payment date.2Beer52. Beer Terms and Conditions If the payment processes before you call, that box ships and cannot be stopped. Your subscription still ends from that point forward, and no further payments are taken.
One catch after your very first order: Beer52 requires 24 hours to process it before you can cancel at all.2Beer52. Beer Terms and Conditions If you signed up for a trial or introductory offer and immediately changed your mind, you’ll need to wait that initial day before the system will let you proceed.
Making the Phone Call
Call 0131 285 2684 during business hours, UK time. From outside the UK, dial +44 131 285 2684. Have the email address you used to sign up and your delivery postcode ready; the representative will use those to pull up your account.
State clearly that you want to cancel your subscription entirely. The representative will likely offer discounts, a plan downgrade, or a pause to keep you on board. You’re under no obligation to accept any of it. If you’ve made up your mind, repeat that you’d like to cancel.
Before hanging up, confirm the exact date your membership ends and ask whether any final payment is still outstanding. Write down that date and the name of the person you spoke with. Some subscribers report long hold times, so set aside more time than you think you’ll need.
Pausing Instead of Cancelling
If you’re not certain you want to end things permanently, Beer52 lets you pause through the website. Log in at beer52.com, click your profile picture in the top right, select “Subscription,” and choose the pause option.2Beer52. Beer Terms and Conditions Pausing stops new charges and shipments without closing the account.
The practical difference: pausing preserves any loyalty points you’ve accumulated, while cancelling wipes them out.2Beer52. Beer Terms and Conditions If you have points worth redeeming, use them before you cancel, or pause until you’ve spent them.
Watch Out for Reactivation Emails
After cancelling, you may get promotional emails from Beer52 offering a free case or a discounted box. Some former subscribers have reported that clicking a single link in these emails reactivated their full-price subscription with no checkout screen or confirmation step. If you engage with an offer, verify exactly what you’re agreeing to before clicking, and check your bank statement afterward.
The safest move is to unsubscribe from Beer52’s marketing emails immediately after cancelling. The unsubscribe link sits at the bottom of the message in most email clients.
Confirm the Cancellation Took Effect
A cancellation isn’t complete until you have written confirmation. After the phone call, wait for an email from Beer52 confirming the subscription has ended. If one doesn’t arrive within a few business days, call back and reference the date and details of your original call. Keep that confirmation email indefinitely.
Monitor your bank or credit card statements for at least two billing cycles after the confirmed cancellation date. With a 28-day cycle, roughly 60 days of checking gives you a clear picture. If a charge appears after your cancellation was confirmed, your documentation becomes essential for recovering it.
If You’re Still Being Charged
Contact Beer52 first. A charge that processes on the same day as your cancellation can be a timing issue rather than a billing error, and support can confirm whether it was the final charge you were already told about.
If Beer52 won’t resolve it, your bank or card provider can help. For debit card payments, you can request a chargeback. You generally have around 120 days to raise a chargeback dispute from the date the service wasn’t provided or was cancelled. For credit card payments over £100, Section 75 of the Consumer Credit Act 1974 makes your credit card provider jointly liable with the seller, giving you another route to recover your money.3Financial Ombudsman Service. Problems With Goods and Services – Section 75 and Chargeback
When contacting your bank, explain that you cancelled on a specific date and are being charged for a service you didn’t authorise. Provide the cancellation confirmation email, the date you called, and any reference numbers. The stronger your paper trail, the faster the dispute resolves.
If neither Beer52 nor your bank sorts it out, you can escalate to the Financial Ombudsman Service, which handles disputes between consumers and financial services providers at no cost.