To cancel your BetterHelp subscription, use the same channel you signed up through: cancel inside your BetterHelp account if you joined on the website, through Apple’s Subscriptions settings if you subscribed on an iPhone or iPad, or through Google Play if you subscribed on Android. The whole process takes about two minutes, and you keep access to your therapist and the messaging platform through the end of the period you’ve already paid for. Canceling before your next billing date is what prevents another charge.
Cancel Through the BetterHelp Website
If you signed up on BetterHelp’s website or through a mobile browser, cancel directly inside your account. Log in and follow this path: Menu → My Account → Payment Settings → Quit Therapy.
BetterHelp will ask why you’re leaving and may offer alternatives like switching therapists or adjusting your plan. Click through the prompts until you reach the final confirmation. You should get a confirmation email at the address tied to your account; hold onto it for at least one billing cycle as proof. If the email never arrives, log back in and check whether your subscription still shows as active, because that usually means one of the prompts wasn’t fully completed.1BetterHelp. BetterHelp Customer Service: FAQs and Answers
Cancel Through Apple on iPhone or iPad
If you subscribed through the App Store, BetterHelp’s website can’t process your cancellation. Apple controls the billing, so you cancel through Apple’s system:
- Open the Settings app on your device.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find BetterHelp in the list and tap it.
- Tap Cancel Subscription.
After you confirm, Apple shows an expiration date indicating when your access ends. Your subscription stays active until that date, and you won’t be charged again afterward.2Apple Support. If You Want to Cancel a Subscription From Apple
Cancel Through Google Play on Android
Android subscriptions made through Google Play also need to go through Google’s system, not BetterHelp’s website:
- Open the Settings app on your device.
- Tap Google, then your name, then Manage your Google Account.
- Tap Payments & subscriptions, then Manage subscriptions.
- Find BetterHelp and tap Cancel subscription.
Google will confirm the cancellation and display when your remaining access expires. Payments already processed won’t be refunded through this method.3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
What Happens After You Cancel
Canceling doesn’t cut you off immediately. You keep access to your therapist and the messaging platform through the end of your current billing period. Cancel three weeks before your renewal date and you have three weeks of service remaining. Cancel the day before, and you have one day. The timing matters because BetterHelp won’t prorate your final period or automatically refund the unused portion.4BetterHelp. How Do BetterHelp Payments Work? The Cost of Online Therapy Sessions
This is where people lose money. If your renewal date is tomorrow and you’ve barely used the service this month, canceling today stops the next charge but won’t recover the current one. Check your billing date before you cancel so you can plan around it.
Pause Your Subscription Instead of Canceling
If you’re not sure you want to leave permanently, BetterHelp lets you pause your subscription through the app or website. Pausing stops billing temporarily without formally canceling, and it avoids the trouble of finding a new therapist match when you come back. It’s worth considering if you’re stepping away because of finances or a busy stretch rather than dissatisfaction with the service. Canceling and resubscribing later can sometimes delay reconnecting with the same therapist.1BetterHelp. BetterHelp Customer Service: FAQs and Answers
Requesting a Refund After Cancellation
BetterHelp doesn’t advertise a standard refund policy, and the Terms and Conditions don’t include a dedicated Refund Policy section. In practice, refund outcomes depend on your situation and what customer support decides case by case. Some people have gotten partial or full refunds for billing periods they couldn’t use, particularly when a therapist was unavailable or sessions were missed because of platform issues.5BetterHelp. Terms and Conditions
To request a refund, contact BetterHelp’s customer support through the contact form on the site or by emailing contact@betterhelp.com. Include your account email, the transaction date, and a clear explanation of the problem. Specific requests tied to a concrete issue, like a therapist who stopped responding or a billing error, tend to get further than vague ones.1BetterHelp. BetterHelp Customer Service: FAQs and Answers
If you live in a country with a legal 14-day cooling-off period for consumer contracts, BetterHelp will honor a full refund within that window. You need to submit a withdrawal form to exercise that right.5BetterHelp. Terms and Conditions
Save Your Messages Before Deleting Your Account
Once you delete your BetterHelp account, your therapy messages and session history go with it. Before requesting data erasure, log in and save anything you want to keep. Scroll through past messages with your therapist inside the platform and copy or screenshot them. If you’re moving to a new therapist outside BetterHelp, a record of what you worked on can save you from repeating the same ground. This step is easy to skip in the rush to cancel, and it’s the one thing you can’t undo afterward.
Deleting Your Account and Personal Data
Canceling your subscription stops billing but leaves your account and personal data on BetterHelp’s servers. To remove everything, submit a separate data erasure request. Log in and go to Menu → My Account → My Personal Information, where you’ll see a link to request complete erasure. Follow the prompts, and you’ll receive a confirmation email within 24 hours.6BetterHelp. Privacy Policy
There’s an important catch. If you never started therapy on the platform, all your data is deleted within 24 hours. If you did work with a therapist, BetterHelp retains your clinical health records for 10 years, even after you request erasure. That covers therapy notes, session records, and any disclosures of personal information to third parties. Everything else, including your account details, onboarding data, engagement data, and customer service communications, is erased within 24 hours.6BetterHelp. Privacy Policy
If you can’t log in or the self-service option isn’t working, email contact@betterhelp.com and ask the support team to process the erasure for you.7BetterHelp. How Is My Privacy and Security Protected When I Use BetterHelp
Why Your Billing Date Matters
BetterHelp currently charges between $70 and $100 per week, with most members billed every four weeks for a total of roughly $280 to $400 per cycle. The exact price depends on your location, therapist availability, and plan preferences. BetterHelp has also been rolling out weekly billing across most of the United States, which means your cancellation window may be shorter than you expect. Under weekly billing, waiting even a few days past your renewal date costs another $70 to $100 rather than locking you into a full month.
Check your billing date and plan type before you cancel. On a weekly plan, you have less room to procrastinate. On a four-week cycle, you have more time but also more money at stake if you miss the date.