To cancel Bluepeak internet, call or text 888-975-4258, use live chat, email residentialsupport@mybluepeak.com, or walk into a Bluepeak store.1Bluepeak. Contact Us2Bluepeak. Account Support3Bluepeak. Bluepeak Residential User Agreement
How to Reach Bluepeak to Cancel
There’s no cancel button inside your online account. You have to talk to someone. Four options:
- Phone or text 888-975-4258. The residential line answers 8 a.m. to 10 p.m. CT, Monday through Friday.1Bluepeak. Contact Us
- Visit a Bluepeak store or Tech Hub. This is the fastest route if you want to hand over your equipment at the same time.2Bluepeak. Account Support
- Live chat, Monday through Friday 8 a.m. to 7 p.m. CT and Saturday 8 a.m. to 4 p.m. CT, from the chat launcher on Bluepeak’s support pages.1Bluepeak. Contact Us
- Email residentialsupport@mybluepeak.com. Slower, but you get a written record.1Bluepeak. Contact Us
Have your account number from your billing statement ready. Write down the date you made the request and the name of whoever helped you. If you cancel by chat or email, save the thread.
When Your Cancellation Takes Effect
You don’t pick the disconnect date. Every cancellation takes effect on the last day of your current billing period, no matter when you ask.3Bluepeak. Bluepeak Residential User Agreement Cancel on day three of a 30-day cycle and you still owe for the full month and still have service until that cycle ends.
Bills are not prorated. Payments are nonrefundable, and partially used periods get no credit.2Bluepeak. Account Support If timing matters, check your statement date and submit the request closer to the end of a cycle so you’re not paying for weeks you won’t use.
What Cancellation Costs
The service agreement is month-to-month from activation with no fixed term, so Bluepeak charges no early termination fee.3Bluepeak. Bluepeak Residential User Agreement Your only obligations when you cancel are the current billing period and any charges for equipment you don’t return.2Bluepeak. Account Support
Those replacement charges are where cancellations get expensive:
- Modem or ONT: $150
- Eero Wi-Fi router: $150
- Set-top box: $100
These are Bluepeak’s published fees and apply if hardware isn’t returned or comes back damaged.4Bluepeak. Fees and Surcharges The residential agreement also provides that if Bluepeak sues to collect and wins, you can be responsible for its attorney’s fees.3Bluepeak. Bluepeak Residential User Agreement
Returning Your Equipment
All Bluepeak-provided hardware stays Bluepeak’s property and has to be back within 10 days of your disconnect date.3Bluepeak. Bluepeak Residential User Agreement The items eligible for return are Bluepeak modems and Docsis 3.1 gateways, eero whole-home Wi-Fi routers, HD and DVR receivers, and IPTV set-top boxes. Pack the power cords and remotes with them.5Bluepeak. Guide to Returning or Exchanging Equipment
Optical Network Terminals, the small box mounted where the fiber enters your home, aren’t on the standard return list. If a technician installed one at your address, ask during your cancellation call whether it needs to come back or stays mounted.
Dropping Off at a Store
Walking equipment into a Bluepeak location is the simplest option. Find the nearest store on the Bluepeak site. Ask for written acknowledgment that they received the items. The 10-day window is tight and the burden of proving return sits with you.
Shipping Through USPS
If no store is close, print a free USPS return label from Bluepeak’s equipment return page by selecting the regional link for your area. Pack everything, apply the label, and drop the package at USPS.5Bluepeak. Guide to Returning or Exchanging Equipment
Record the tracking number before you let the package go. Bluepeak specifically recommends keeping it on file.5Bluepeak. Guide to Returning or Exchanging Equipment It’s your only proof if the package goes missing; without it, the replacement charges land on you.
Moving Instead of Canceling
If you’re relocating rather than switching providers, check whether your new address falls inside Bluepeak’s footprint, which covers parts of South Dakota, Minnesota, Wyoming, Oklahoma, and Texas.6Bluepeak. Bluepeak Locations If it does, you can transfer service instead of canceling. Call 888-975-4258, use chat, or fill out the transfer form on Bluepeak’s moving page. Bring your equipment to the new address unless Bluepeak tells you otherwise; a technician will handle setup, and any outstanding balance moves to the new account.7Bluepeak. Enjoy Bluepeak Internet in your New Home If the new address is outside the coverage area, cancel the normal way and return the equipment within 10 days.