To cancel your Burn Boot Camp membership, you have to contact your home location directly. The company does not allow in-gym membership cancellations through the app or website, and it directs all requests to the specific franchise where you signed up.1Burn Boot Camp App Support. Can I Cancel My In-Gym Membership Through the App Because each gym is independently owned, the exact process, notice period, and any early termination fee differ from one location to the next, so your signed contract is the document that controls what you owe. Federal consumer protection rules now put outer limits on how hard any gym can make the process.
Read Your Contract Before You Call
Pull out the membership agreement you signed and look for three things: whether you’re in a fixed-term plan or month-to-month, how much written notice cancellation requires, and what the early termination language says.
Many Burn Boot Camp locations offer both six- or twelve-month commitments and month-to-month arrangements. Leaving a fixed-term contract early typically triggers a penalty, and some franchise locations have charged members a percentage of the remaining balance to get out. Month-to-month plans are more flexible, but most still require written notice before your next billing date. That notice window varies by location, so your contract is the only reliable source for the exact number.
If you can’t find your paperwork, call the front desk and ask them to email you a copy. You’re entitled to anything you signed. Don’t open the cancellation conversation until you know what your contract actually says.
How to Submit the Request
Burn Boot Camp routes all cancellations through your home gym.1Burn Boot Camp App Support. Can I Cancel My In-Gym Membership Through the App You can find your location’s phone number and email through the locator at burnbootcamp.com/locations. When you reach out, ask specifically for the cancellation procedure in writing. Some locations use a form you complete in person or by email; others accept a written notice that includes your name, member ID, and a clear statement that you want to end your membership.
Whatever method your location uses, get proof. If you cancel in person, ask the staff member who takes the request to sign and date a receipt. If you handle it by email, save the entire thread. If your location insists on a mailed letter, send it certified mail with return receipt requested through USPS so you have a dated record the gym received it. These records are your protection against a later “we never got it” dispute.
Cooling-Off Window If You Just Signed Up
If you signed within the last few days and already want out, you may have a penalty-free window. Most states give consumers the right to cancel a new health club contract within a short period after signing, typically three to five business days, though some states allow seven to fifteen.
To use the cooling-off period, notify the gym in writing before the deadline expires. A phone call isn’t enough. Send a dated letter or email stating that you’re exercising your right to cancel within the statutory cooling-off period, and keep proof of when you sent it. If the gym collected an initiation fee or first payment, it’s typically required to refund it when you cancel inside this window.
Medical and Relocation Exceptions
Most Burn Boot Camp franchise contracts allow early cancellation without the standard penalty for a qualifying medical condition or a move. The details vary by location.
Medical Cancellation
You’ll need a letter from your doctor explaining that your condition prevents you from using the gym. A note stating that the patient cannot exercise is more useful than one asking for modified workouts, because the gym may respond to the second by offering to adjust your program instead of releasing you from the contract. Permanent or long-term conditions tend to be accepted more readily than temporary ones. For pregnancy or a recoverable injury, many locations will push you toward a freeze rather than a cancellation.
Relocation
If you’re moving far enough that attending is no longer practical, most franchise contracts let you cancel early. The typical threshold is moving beyond 25 miles from the nearest Burn Boot Camp location, though your contract may set a different distance. Bring proof of the new address: a signed lease, mortgage closing document, or utility bill.
Freezing Instead of Canceling
If your reason for leaving is temporary, ask about freezing before you cancel outright. Many locations let you pause your membership for a few months while keeping your account active, which locks in your current rate and spares you the trouble of re-enrolling. Some locations charge a small monthly hold fee during the freeze, so ask about the cost upfront. Medical freezes usually require the same kind of doctor’s note that a medical cancellation would.
What the Gym Can and Cannot Require
The FTC’s Click-to-Cancel rule, finalized in late 2024 and taking effect in 2025, requires any business that charges recurring fees to make cancellation at least as easy as sign-up. If you signed up in person, the gym may offer in-person cancellation, but it cannot require it. It must also provide a way to cancel online or by phone, and it cannot force you to speak with a live representative to cancel if speaking with one wasn’t required to sign up.2Federal Trade Commission. Click to Cancel – The FTCs Amended Negative Option Rule and What It Means for Your Business The underlying authority comes from the Restore Online Shoppers’ Confidence Act, which requires recurring-billing businesses to give consumers a simple way to stop future charges.3Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet
The FTC is enforcing these rules against gyms. In August 2025, it sued the operators of LA Fitness for requiring cancellations either in person with one specific employee or by mail, while rejecting cancellations by phone or email.4Federal Trade Commission. FTC Sues LA Fitness for Making It Difficult for Consumers to Cancel Gym Memberships If your location is inventing similar obstacles, that context matters when you push back.
What to Expect on Your Final Bill
Even after your cancellation is accepted, expect at least one more charge. Most contracts require a notice period before cancellation takes effect, and any payment that lands inside that window is legitimate. If your billing date falls ten days after you submit notice and your contract requires 30 days, one more monthly charge is coming.
Once you have written confirmation that the membership is terminated, watch your bank or credit card statements for at least two full billing cycles. Automated billing systems don’t always catch up right away, and post-cancellation charges are among the most common complaints against gyms.
Disputing Charges After You Cancel
If your gym bills you after cancellation should have taken effect, you have legal tools. Under the Fair Credit Billing Act, you have 60 days from the date the charge appears on your statement to send a written dispute to your credit card issuer.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Include your name, account number, the amount you’re challenging, and an explanation of why the charge is wrong. Send it to the billing dispute address your card issuer designates, not the general customer service address.
This is where your cancellation records earn their keep. Attach the signed receipt, certified mail return receipt, or email confirmation showing the date you cancelled and that the gym acknowledged it. If you paid by debit card, contact your bank about its own dispute process. Debit card protections are weaker, and the 60-day window under the Fair Credit Billing Act applies specifically to credit card billing errors.5Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors
If Your Location Refuses to Cancel
Some locations stall, ignore requests, or invent requirements that aren’t in your contract. If you’ve followed the steps above and your gym still won’t process the cancellation, take it outside the gym.
- File a complaint with the FTC at reportfraud.ftc.gov. The agency tracks patterns and has sued gym operators who make cancellation unreasonably burdensome.4Federal Trade Commission. FTC Sues LA Fitness for Making It Difficult for Consumers to Cancel Gym Memberships
- Contact your state attorney general’s consumer protection division. Many states have specific health club statutes that limit what a gym can require for cancellation.
- File a billing dispute with your card issuer to stop the charges while the complaint works through official channels.
A gym that demands an in-person visit, one specific manager, or hoops that weren’t required at sign-up is on shaky legal ground under the current federal rule. Knowing that gives you leverage when the front desk tells you cancellation isn’t that simple.