How to Cancel Cartrack: Notice, Fees, and Written Request

To cancel Cartrack, send written notice to client services: 20 business days’ notice if you’re an individual account holder, or one calendar month’s notice if you’re a business client. If your contract hasn’t reached its end date, you’ll owe an early termination fee, capped at R2,650 for individual consumers in South Africa or the remaining balance of your contract, whichever is less.¹ You also need to arrange a technician appointment to remove the GPS unit from your vehicle.

Notice Period and Timing

Individual accounts require 20 business days’ written notice. Business accounts require one full calendar month.¹

The notice period typically runs from the first day of a month to the last, so your written notice needs to arrive on or before the first of the month if you want the agreement to end by month’s end.² Miss that by a day and your cancellation shifts into the next billing cycle, costing you another month of charges.

Most Cartrack contracts run for 36 months. What happens at the end depends on the plan: 36-month rental agreements typically roll over to month-to-month after the initial term, while shorter 12-month plans may auto-renew for another year. If you don’t send notice before the term expires, you could end up locked into a renewal without realizing it. Check the renewal clause in your specific agreement.

Early Termination Fees

Cancelling before your contract term ends triggers a fee. For individual consumers in South Africa, Cartrack caps it at R2,650 or the remaining balance of the contract, whichever is less. Business clients don’t get the cap and must pay the full remaining balance.¹

South Africa’s Consumer Protection Act requires cancellation fees to be reasonable, taking into account the time remaining on the contract, the value of equipment in your possession, and the supplier’s actual losses. If you believe your fee is unreasonable, you can dispute it through the National Consumer Commission.

If you cancel after your contract has run its full term, you owe nothing beyond the charges that accrued up to the cancellation date. No penalty applies at natural expiry.¹

Submitting the Cancellation in Writing

Cartrack requires all cancellations in writing or in another recorded format. You can complete Cartrack’s Consumer Cancellation Form or write your own letter.²

Have these ready before you send anything:

Your account number, from your monthly billing statement or the online portal.
Vehicle registration (plate) number.
Your ID document, so Cartrack can verify you’re the account holder.
The Unit ID — the serial number of the installed GPS hardware — if you have it.

Send the form or letter to clientservices@cartrack.co.za. Cartrack also recommends sending notice by certified mail with a return receipt so you have proof of the date it was received.² Keep copies of everything.

You can call customer service to start the process, but don’t rely on a phone call alone. A verbal request without written follow-up leaves you no proof of when notice was given, and the notice clock may not start until Cartrack receives something in writing.

Returning the Tracking Unit

You have to return the GPS unit or arrange for Cartrack to remove it. Make yourself and the vehicle available for the de-installation appointment. Missing a scheduled appointment triggers a no-show fee.²

Only Cartrack technicians should remove the device. The company warns that doing it yourself can damage both the unit and your vehicle’s wiring.³ How long removal takes depends on the tracker type, where it was installed, and the vehicle’s wiring. Technicians can come to your home or workplace, but having the work done at a Cartrack service center avoids the call-out fee for home visits.⁴

Book the removal as soon as your cancellation is confirmed. Leaving equipment installed past the final account closure date can lead to additional charges.

Consider Transferring Instead

If you’re cancelling because you sold the vehicle, transferring the contract to the buyer avoids the early termination fee entirely. The new owner picks up the contract from where you left off.⁴

If you’re replacing one vehicle with another and want to keep the service, Cartrack can remove the device from the old car and install it in the new one. The company calls this a “de-installation and re-installation,” or “de-re,” and charges a one-time fee that isn’t published on its website. Notify Cartrack at least five days before selling. If you sell first and the buyer won’t cooperate, Cartrack hard-locks the original device and issues you a new one for an additional charge.⁴

Confirming the Cancellation

Cartrack must send you written confirmation that the contract is cancelled.² If none arrives, follow up right away. Without that confirmation you have no proof the cancellation was processed, and charges can keep coming.

Check your bank statements for at least two billing cycles after the cancellation date. The final debit should reflect only charges through the end of your notice period plus any applicable early termination fee. If charges continue, contact Cartrack with the cancellation confirmation in hand. Unresolved disputes can eventually be referred to collections, so settle or dispute any outstanding balance in writing before it reaches that stage.

Cartrack operates in more than 20 countries, and specific terms vary by region. The procedures and consumer protections above reflect Cartrack’s South African terms, which are the most detailed publicly available. If you’re elsewhere, contact your local Cartrack office to confirm the notice period, fees, and equipment return rules that apply to your agreement.

1
Cartrack. Cartrack Standard Terms and Conditions
2
Cartrack ZA. Can I Cancel My Tracker Contract?
3
Cartrack. Questions Answered About Switching From One Car Tracking Company to Another
4
Cartrack. Tracking Unit Transfers: What to Do When Your Vehicle is Sold or Involved in an Accident