How to Cancel ChatGPT Plus and Get a Refund: Web, Mobile, and the 24-Hour Window

To cancel your ChatGPT Plus subscription, go to the same platform that bills you each month — OpenAI’s website, the Apple App Store, or Google Play — and cancel there at least 24 hours before your next billing date. Canceling in the wrong place won’t stop the charges, which is the single most common mistake.1OpenAI Help Center. How Do I Cancel My ChatGPT Subscription

Check Where You’re Being Billed

Look at your bank or credit card statement before you touch any settings. A charge from OpenAI means you have a web subscription and cancel through chatgpt.com. A charge from Apple means you subscribed through an iPhone or iPad. A charge from Google means you subscribed on Android. OpenAI cannot cancel or refund subscriptions billed through Apple or Google — those run through the app stores directly.2OpenAI Help Center. How to Cancel Your Apple Subscription for ChatGPT in the ChatGPT iOS App

Cancel on the Web

If you signed up at chatgpt.com, log in and click your profile icon. Select “Workspace settings,” open the “Billing” tab, then use the “Manage plan” dropdown and choose “Cancel.”1OpenAI Help Center. How Do I Cancel My ChatGPT Subscription Wait for the confirmation screen before closing the tab. Screenshot it, and save any confirmation email. If a billing dispute comes up later, that record will matter.

Cancel on iPhone or iPad

Apple handles billing for anyone who subscribed through the iOS app, so the cancellation lives in your device settings, not in ChatGPT.2OpenAI Help Center. How to Cancel Your Apple Subscription for ChatGPT in the ChatGPT iOS App

  1. Open Settings on your iPhone or iPad.
  2. Tap your name at the top.
  3. Select “Subscriptions.”
  4. Tap “ChatGPT.”
  5. Tap “Cancel Subscription” and confirm.

If ChatGPT doesn’t appear in your subscriptions list, you probably signed up through the web. Use the web steps instead.

Cancel on Android

Android subscriptions are managed through Google Play, not inside the ChatGPT app.3Google Play Help. Cancel, Pause, or Change a Subscription on Google Play

  1. Open the Settings app on your device.
  2. Tap “Google,” then your name, then “Manage your Google Account.”
  3. Tap “Payments & subscriptions,” then “Manage subscriptions.”
  4. Select the ChatGPT subscription.
  5. Tap “Cancel subscription” and follow the prompts.

The 24-Hour Deadline

OpenAI advises canceling at least 24 hours before your next billing date to avoid being charged for another cycle.1OpenAI Help Center. How Do I Cancel My ChatGPT Subscription Check that date in your account settings rather than guessing from when you first signed up. People commonly cancel the same day a charge posts, only to find they’re already locked into the next month.

What Happens After You Cancel

Your cancellation takes effect the day after your current billing period ends, so you keep full Plus access until then.1OpenAI Help Center. How Do I Cancel My ChatGPT Subscription After that, your account drops to the free tier. You lose access to advanced models and features such as expanded deep research, agent mode, and higher message limits. Your chat history stays intact, and you can resubscribe at any time.

Canceling the subscription does not delete your OpenAI account, and it does not touch any OpenAI API credits you may have purchased separately. If you also want to remove your stored credit card, that is a separate step inside account settings.4OpenAI Help Center. How Can I Delete or Remove My Payment Method

If You Missed the Window and Got Charged

OpenAI’s stated policy is that subscription fees are non-refundable, but accidental purchases can qualify for a refund if you contact support within 14 days of the charge.5OpenAI Help Center. How Do I Request a Refund for My ChatGPT Subscription Residents of the EU, UK, and Turkey are eligible for a prorated refund within the same 14-day window.

How you request it depends on where you were billed:

  • Web subscriptions: log in to your OpenAI account, open the Help Center, and use the chat widget in the bottom-right corner. Approved refunds take 5 to 7 business days.
  • Google Play subscriptions: use the same OpenAI help center chat. Processing takes up to 10 business days.
  • Apple subscriptions: OpenAI cannot process these. Request the refund directly from Apple.

If You’ve Lost Access to Your Account

Losing the email address tied to your OpenAI account makes a normal cancellation difficult, because support uses email verification to confirm ownership. The most reliable workaround is to contact your bank or card issuer and either cancel the card or block future charges from OpenAI. When the next billing attempt fails, the subscription typically cancels on its own for non-payment. It is a blunt approach, but it stops the charges. If you later recover the email, you can log back in and sort out anything outstanding with OpenAI support.