To cancel a Clip Studio Paint subscription, go to whichever platform you originally signed up through and cancel there: the Clip Studio website if you subscribed directly through Celsys, or the Apple App Store, Google Play, or Samsung Galaxy Store if you signed up on a mobile device. Each store handles its own billing, and Celsys cannot cancel a subscription Apple or Google is processing.1Clip Studio Paint. How to Sign Up for a Monthly/Annual Plan (Windows / macOS) Cancel before your next renewal date, because once the charge posts, a refund usually isn’t available.
Figure Out Where You’re Being Billed
This is the step people skip, and it’s why cancellation attempts fail. Check your original purchase confirmation email, or look at the company name on your bank statement. If you see “Apple” or “Google,” that store is your billing platform. If you see “Celsys” or “Clip Studio,” you subscribed directly through the website.
You can also sign in to your Clip Studio account and open the Current Plan Details page at ec.clip-studio.com, which shows your plan type and where it was purchased.2Clip Studio Official Support. What Is the Refund and Cancellation Policy for the Annual/Monthly Usage Plans?
Canceling Through the Clip Studio Website
If you subscribed directly through Celsys for Windows or macOS, go to the Current Plan Details page at ec.clip-studio.com and sign in. Find your active plan and select the option to cancel it. The site walks you through a few confirmation screens.2Clip Studio Official Support. What Is the Refund and Cancellation Policy for the Annual/Monthly Usage Plans?
After confirming, check that your plan status changes from active to canceled. You should also get a confirmation email. Keep both in case a billing issue comes up later.
Canceling on iPhone or iPad
If you signed up through the App Store, cancel through Apple. Open Settings, tap your name at the top, tap Subscriptions, find Clip Studio Paint, then tap Cancel Subscription.3Apple Support. See Your Purchases and Subscriptions in the App Store on iPhone
If you signed up on a free or discounted trial, Apple requires you to cancel at least 24 hours before the trial ends to avoid being charged for the first full billing period.4Apple Support. If You Want to Cancel a Subscription From Apple For regular subscriptions, canceling anytime before the renewal date stops the next charge.
Canceling on Android Through Google Play
Open the Google Play Store app, tap your profile icon, and go to Payments & Subscriptions. Select Subscriptions, find Clip Studio Paint, and tap Cancel. The cancellation takes effect at the end of your current billing period, so your access continues until then.
Canceling Through the Samsung Galaxy Store
Open the Galaxy Store app, tap the Menu icon on the main screen, then tap Subscriptions. Select Clip Studio Paint and tap Unsubscribe. Samsung confirms the cancellation, and your access runs through the end of the current billing cycle.
Refund Eligibility
Refunds are not available for monthly or annual plans purchased directly through the Clip Studio store, or for the Windows and macOS versions of the software.2Clip Studio Official Support. What Is the Refund and Cancellation Policy for the Annual/Monthly Usage Plans? The only way to avoid an unwanted charge on a direct subscription is to cancel before the renewal date.
If you subscribed through Apple, you can request a refund at reportaproblem.apple.com by signing in, choosing “Request a refund,” selecting a reason, and submitting. Apple decides each request individually, so eligibility varies.5Apple Support. Request a Refund for Apps or Content That You Bought From Apple Google Play subscriptions follow Google’s own refund rules, handled through the Play support page.
For billing issues on a direct Celsys subscription, sign in at the Clip Studio support portal. If you don’t have an account, you can email support@celsys.com with your name, product name, and a description of the issue.6Clip Studio Support. Inquiries and Customer Support
What Happens After Your Subscription Ends
You keep full access until the end of the billing period you already paid for. Once that expires, the software drops into a restricted mode, your subscription does not renew, and your plan status reflects the cancellation.7Clip Studio. Terms of Annual/Monthly Plans
Restricted Mode
Restricted mode disables a large part of the software. Save, Save As, and Save Duplicate stop working. Every export option is disabled, including single-layer exports, animation exports, and timelapse exports. Printing is gone. Clipboard functions like copy, cut, and paste are disabled, along with page management, batch processing, and material registration.8Clip Studio ASK. What Exactly Are the Limited Features, and How Will It Affect My Workflow?
You can still open and view your files, but you cannot meaningfully edit or output them. None of your files are deleted from your computer. Your work stays on your device even after the subscription lapses.8Clip Studio ASK. What Exactly Are the Limited Features, and How Will It Affect My Workflow?
Your Cloud Storage Shrinks
Any Clip Studio Cloud storage above 10GB disappears about one month after cancellation, and uploaded materials or files may be deleted if you don’t access them for a year. If you have important work in the cloud, download it before the subscription expires.
The Update Pass Is Not the Same Thing
If what you want to cancel is an Update Pass, that’s a separate product. The Update Pass is an add-on for people who bought a perpetual license and want continued access to new features. To stop it from renewing, go to the plan management page on the Clip Studio website and select cancel; auto-renewal turns off, but the pass stays active until its current period ends. If your Update Pass was activated with a one-time code rather than a recurring payment, there’s no cancel button, because activation codes cover a fixed 12-month period and don’t auto-renew.9Clip Studio Official Support. What Are Activation Codes?
If You’re Still Being Charged After Canceling
Watch your bank statements for about 30 days after cancellation. If a charge appears after your confirmed termination date, contact Celsys support first with your cancellation confirmation. If that doesn’t resolve it, you can dispute the charge with your credit card company or bank. The FTC advises keeping a copy of your cancellation request and any related correspondence, then filing a chargeback if the company won’t stop charging you.10Federal Trade Commission. How to Stop Subscriptions You Never Ordered For credit card billing errors, federal law requires disputes to be submitted in writing within 60 days of the first statement showing the incorrect charge.11Federal Trade Commission. What To Do if You’re Billed for Things You Never Got, or You Get Unordered Products