To cancel Constellation Energy, call the Customer Care line for your state and ask to terminate your supply agreement; most accounts close in a single phone call. Constellation is a retail energy supplier operating in about 16 states and Washington, D.C., which means it sells you the electricity or gas while your local utility still delivers it. Canceling ends that supply contract and shifts your account back to the utility’s default rate. Whether you owe a fee depends on the plan you signed up for and how far into the term you are.
Check Your Contract Before You Call
Pull up your contract summary or a recent bill first. You need two facts: whether your plan is fixed-rate or variable (month-to-month), and how much time is left on the term. Fixed-rate plans lock in a price and almost always carry an early termination fee if you leave early. Variable plans let you cancel any time at no cost.1Constellation. Frequently Asked Home Energy Questions
Your contract summary states the fee amount, the term length, and whether you’re still inside the guarantee window described below. Knowing those details before the call keeps anything on your final bill from catching you off guard.
How to Cancel
By Phone
Calling is the fastest route. Constellation runs separate lines by state:
- Georgia: 877-677-4355
- Texas: 888-900-7052
- All other states: 855-465-1244
Phone support runs weekdays from 8:00 a.m. to 8:00 p.m. Eastern, excluding holidays.2Constellation. Electric Supply Contract Summary The representative will verify your identity, confirm the account, and set a termination date. Ask for a confirmation number before you hang up. That number is your proof the request was made, and you’ll want it if a charge later appears that shouldn’t.
Online
Residential customers in Georgia and Texas can manage accounts at account.constellation.com. Log in, open your plan, and follow the prompts.3Constellation. Manage Your Energy Account Online Customers in every other state do not have online cancellation access and are routed to the 855-465-1244 line.
Live Chat
Live chat is available through the website Monday through Friday, 8:00 a.m. to 6:00 p.m. Central.3Constellation. Manage Your Energy Account Online It’s useful if a phone call isn’t practical, though complex account issues still move faster by phone.
In Writing
Several Constellation contracts allow cancellation “in writing or by calling.”4Constellation. Constellation NewEnergy Residential Fixed Price Contract A letter stating your intent to cancel, your account number, and the requested termination date works. Call Customer Care first to confirm the correct mailing address for your state. Certified mail with return receipt gives you proof of delivery if a billing dispute comes up later.
Whichever method you use, keep a record of the date you made the request and any confirmation number you received.
Early Termination Fees and How to Avoid Them
Fixed-rate contracts typically carry a $150 early termination fee if you cancel before the term ends.5Constellation. Electric Supply Contract Summary and Electricity Purchase and Sale Terms and Conditions Your contract summary states the exact amount, which can vary by plan and state, but $150 is the figure that appears across multiple Constellation contract documents. Variable and month-to-month plans carry no termination fee.1Constellation. Frequently Asked Home Energy Questions
Three situations let you leave a fixed-rate plan without paying the fee.
The 90-Day Guarantee Period
New Constellation customers get a 90-day window after signing up during which they can cancel a fixed-rate contract with no termination fee. Constellation calls this the Guarantee Period.2Constellation. Electric Supply Contract Summary If you signed up and quickly realized the plan wasn’t right, this is your free exit. Exercise it by calling Customer Care or sending written notice.
The FTC Three-Day Cooling-Off Rule
If a Constellation sales representative signed you up at your door or anywhere outside Constellation’s regular place of business, federal law adds a protection. The FTC’s cooling-off rule lets you cancel a door-to-door sale within three business days of the transaction with no penalty.6eCFR. 16 CFR Part 429 – Rule Concerning Cooling-off Period for Sales Made at Homes or at Certain Other Locations The seller is required to hand you a cancellation form at the time of sale. If you weren’t given one, you likely still have the right to cancel. The rule applies to purchases of $25 or more.
When Constellation Changes Your Terms
If Constellation sends notice changing your price or terms, you have 30 days from the date of that notice to cancel without owing a termination fee.5Constellation. Electric Supply Contract Summary and Electricity Purchase and Sale Terms and Conditions Your service terminates at the next meter reading after you give notice. A mid-contract price change doesn’t trap you.
Watch Out for Automatic Renewal
If your term is almost up, you may not need to formally cancel. Constellation mails a renewal notice at least 30 days before expiration, outlining your options, and some customers also receive an email.7Constellation. How to Renew Your Home Energy Contract and Services with Constellation
Here’s where people get caught. Ignoring the notice doesn’t drop you from service. You’re moved to a new plan automatically, and the terms depend on your state. In some places that’s a variable rate well above your old locked-in price. In others, it’s a new fixed term. The rate is rarely as favorable as what you’d get by shopping or renegotiating.
If you’ve already been auto-renewed and didn’t realize it, check your contract for a post-renewal cancellation window. Many retail energy contracts allow 30 days after an automatic renewal to cancel without a termination fee. Call Customer Care to confirm whether your plan includes one.
What Happens After You Cancel
Your lights stay on. Constellation supplies only the energy commodity; your local utility owns the wires and meters and keeps delivering electricity throughout the transition. There is no interruption.
Once cancellation takes effect, the account automatically reverts to your utility’s default service rate. This happens whether you line up a new supplier or not. The utility is obligated to serve as the default provider for any customer without a third-party supplier.8Virginia Code Commission. Virginia Code 56-585 – Default Service The mechanics are similar across deregulated states, though the specific default rate varies.
Constellation sends a final bill covering usage up to the termination date, plus any termination fee that applies. Your next utility bill should show supply charges at the default rate instead of Constellation’s. If Constellation charges still appear after cancellation, call both companies with your confirmation number.
If You’re Moving
Moving adds a step. If Constellation serves your new address, you may be able to transfer the existing plan instead of canceling and re-enrolling. Constellation instructs customers who are moving to contact Customer Care so the team can walk through options.1Constellation. Frequently Asked Home Energy Questions
Constellation currently serves residential customers in Connecticut, Delaware, Georgia, Illinois, Indiana, Kentucky, Massachusetts, Michigan, Nebraska, New Jersey, Ohio, Pennsylvania, Texas, Virginia, Wyoming, and Washington, D.C.9Constellation. Energy Solutions by State If your new home is outside those areas, cancellation is the only path. Tell Customer Care you’re relocating. In some cases, moving out of the service territory waives or reduces the termination fee, depending on contract language.
Military Deployment
Active-duty service members who receive deployment or permanent change of station orders sometimes assume the Servicemembers Civil Relief Act lets them exit any contract penalty-free. The SCRA does cover early termination of certain consumer contracts, but the list is specific: cell phone, internet, multichannel video, gym memberships, and home security.10Office of the Law Revision Counsel. 50 USC 3956 – Termination of Certain Consumer Contracts Retail electricity supply contracts are not explicitly listed.
That doesn’t mean you have no options. Some Constellation contracts include a military or relocation provision, and state-level consumer rules in certain deregulated markets may add relief. Call Customer Care with a copy of your orders ready and ask directly whether the termination fee can be waived.