To cancel CVS ExtraCare Plus, log in at cvs.com, open the CVS Pharmacy app, or call 1-800-746-7287. You cannot cancel in a store. Whichever route you take, do it before your next billing date, because CVS does not refund fees once they’ve been charged.
Cancel Online or in the CVS App
Sign in at cvs.com or in the CVS Pharmacy app using the email and password tied to your membership. If the password won’t come to you, use the reset link on the sign-in page to get a recovery email.
Once you’re in, go to your account settings and open the ExtraCare Plus management area. You’ll see your current membership status and the next billing date there. Select the option to cancel, then work through the confirmation prompts. When you finish, CVS sends a confirmation email to the address on file. Save it. That email is your proof the cancellation went through if a charge shows up later.
Cancel by Phone
Call 1-800-746-7287 (1-800-SHOP-CVS) during support hours, Monday through Friday, 9 AM to 10 PM Eastern.1CVS Pharmacy. Help with ExtraCare Work through the automated menu to a live agent and verify your account details. Before you hang up, ask for a confirmation or reference number. That number is your backup if the email never lands or a billing dispute comes up later.
Stores Cannot Cancel Your Membership
CVS does not allow in-store cancellations for ExtraCare Plus.2CVS Pharmacy. ExtraCare Plus Terms and Conditions A cashier or pharmacist can’t process this, so don’t make the trip. Online or phone are the only two options.
What Happens After You Cancel
Your benefits stay active through the end of the current billing period. If you paid on the 10th and cancel on the 20th, you can still use your perks until the next billing date. After that, the 20 percent discount on CVS Health brand products, free shipping, pharmacist helpline access, and future $10 monthly rewards go away.
CVS does not issue refunds for monthly or annual fees once the charge has been processed.3CVS Pharmacy. CVS Savings and Rewards – ExtraCare That’s true for both plans. Cancel five months into an annual plan and you won’t get the remaining seven months back. Timing matters: cancel before your next renewal date, not after.
Use Your $10 Reward Before Your Membership Ends
Each month, ExtraCare Plus adds a $10 bonus reward to your ExtraCare card.4CVS Pharmacy. Join ExtraCare Plus If you’ve already earned this month’s reward but haven’t spent it, use it in-store or online before your membership lapses. Unused rewards don’t carry over.
Check Your Statement After Canceling
Even after a clean cancellation, check your credit card or bank statement around the date your next charge would have hit. Billing systems sometimes lag, and catching an erroneous charge within a few days makes it easier to dispute. If a CVS charge does appear, your confirmation email or the reference number from the phone call is what gets it resolved. Contact CVS customer service first. Escalate to your bank for a chargeback only if CVS can’t fix it.