To cancel an eSalon subscription, log into your account on eSalon’s website and turn off your plan, or contact the company by phone at (866) 550-2424, by email at help@esalon.com, or by mail. Whichever method you use, do it at least 24 hours before your next shipment is prepared, or you’ll still be charged for that order.
Cancel Online Through Your Account
The website is the fastest route. Sign in and click “My Account” in the upper-right corner on desktop, or the top left on mobile. Select “Upcoming Order,” then click “Turn off my plan” at the bottom left of your plan list.
eSalon will ask why you’re leaving and may offer discounts or a pause to keep you. Click through each prompt and confirm that you want to cancel entirely, not just skip or delay a shipment. Watch for a confirmation email within an hour or two. That email is your proof the cancellation went through, so save it. If it doesn’t arrive, check your spam folder and then contact customer service to verify your account status.
Cancel by Phone, Email, or Mail
If the website gives you trouble, eSalon’s terms provide three other routes.1eSalon. eSalon Terms of Use
- Phone: (866) 550-2424, Monday through Friday, 8 a.m. to 5 p.m. Pacific. Ask for a confirmation number or email before hanging up.
- Email: help@esalon.com. Include your account email address and full name so they can locate your subscription.
- Mail: Service Cancellation, eSalon.com, LLC, 1910 E. Maple Ave, El Segundo, CA 90245. This is the slowest option and risky if your next shipment date is close. Use it only as a last resort.
As long as your next order hasn’t been prepared yet, your card will not be charged again.
When to Cancel to Avoid the Next Charge
eSalon requires at least 24 hours’ notice before your next shipment is prepared. Once the company starts mixing your custom color, that order is final and you’ll be charged for it.1eSalon. eSalon Terms of Use Canceling after preparation begins stops future shipments but not that one.
To check your next shipment date, log in and open the “Upcoming Order” section. If the status already reads “Processing” or “Shipped,” you’ve missed the window for that cycle. Cancel anyway to stop the one after it.
If You Subscribed Through the Apple App Store
If you signed up through an iPhone or iPad app rather than eSalon’s website, your billing runs through Apple and eSalon cannot cancel it for you. Use Apple’s subscription settings instead.
- On iPhone or iPad: open Settings, tap your name, tap Subscriptions, find eSalon, and tap Cancel Subscription.
- On Mac: open the App Store, click your name, click Account Settings, scroll to Subscriptions, click Manage, then cancel.
If you signed up for a free trial through the App Store, cancel at least 24 hours before the trial ends to avoid being charged for the first full cycle.2Apple Support. If You Want to Cancel a Subscription From Apple If eSalon doesn’t appear in your Apple subscriptions, you may have subscribed under a different Apple ID or directly through eSalon’s website. Search your email for receipts from Apple to figure out which applies.
Skip or Pause Instead
If the problem is a backlog of unused boxes rather than the service itself, skipping a shipment may fit better than canceling. In My Account, open “Upcoming Order” and choose the option to skip your next delivery. Your custom color formula stays on file, so you don’t have to rebuild it when you come back. Canceling and resubscribing later means starting that process over.
If Charges Continue After You Cancel
Sometimes a cancellation doesn’t fully process or a charge slips through. Contact eSalon first at (866) 550-2424 or help@esalon.com with your confirmation details. Most billing errors get resolved at that stage.
If eSalon doesn’t fix it, dispute the charge with your credit card company or bank. The FTC’s click-to-cancel rule requires subscription sellers to provide a straightforward cancellation mechanism and stop charges once a customer cancels.3Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships A card issuer will generally side with you on a dispute when you can show a cancellation confirmation and a later charge.