To cancel a FlexJobs subscription, log into your account, open Account Details, and select the Subscription tab, then choose the option to close your account at the end of the current billing period. That path works only if you signed up directly on the FlexJobs website. If you subscribed through the Apple App Store, Google Play, or PayPal, you have to cancel through that platform instead, because FlexJobs cannot stop those charges on their end. Either way, your paid access stays active until the current billing period runs out.
Check Who Is Actually Billing You
Before you do anything, look at a recent bank or credit card statement and see how the charge is labeled. This one detail decides where you cancel.
- A charge from “FlexJobs” means you subscribed on the website. Cancel on the FlexJobs site.
- A charge from “Apple.com/bill” means you signed up through the app on an iPhone or iPad. Cancel through Apple.
- A charge from “Google Play” means you signed up through the Android app. Cancel through Google Play.
- A PayPal transaction means you paid through PayPal. Cancel the billing agreement inside PayPal.
You can also confirm your payment method from inside your FlexJobs account by logging in and going to Account Details, then the Subscription tab, which shows your current plan and how you pay.
Canceling on the FlexJobs Website
If you subscribed directly, log in and go to Account Details, then the Subscription tab.1FlexJobs. Frequently Asked Questions from Job Seekers Choose the option to close your account when your current subscription runs out. FlexJobs walks you through a short series of confirmation prompts before finalizing the request.
Once confirmed, you keep paid features until the end of the billing period you already paid for, and you won’t be charged again. Save or screenshot the confirmation page as proof the cancellation went through. If the Subscription tab doesn’t appear or you hit an error, contact FlexJobs support rather than assuming the request processed.
FlexJobs does not offer a way to pause or temporarily hold a subscription. The choices are to keep paying or cancel. If you might want to come back later, cancel now and resubscribe when you’re ready; your basic account information stays on file.
Canceling Through Apple, Google Play, or PayPal
If you originally signed up through the FlexJobs mobile app or paid through PayPal, you have to cancel through that platform. FlexJobs cannot cancel these subscriptions for you.1FlexJobs. Frequently Asked Questions from Job Seekers This is the single most common reason people think they’ve canceled and keep getting charged.
Apple (iPhone or iPad)
Open Settings, tap your name at the top, then tap Subscriptions. Find FlexJobs, tap it, and select Cancel Subscription.2Apple Support. If You Want to Cancel a Subscription from Apple The cancellation takes effect at the end of the current billing period. Refunds for Apple-billed subscriptions go through Apple at reportaproblem.apple.com, not FlexJobs.3Apple Support. Request a Refund for Apps or Content That You Bought from Apple
Google Play (Android)
Open the Google Play app, go to Subscriptions, select FlexJobs, and tap Cancel Subscription. Follow the on-screen prompts to confirm.4Google Play Help. Cancel, Pause, or Change a Subscription on Google Play For refunds on Google Play subscriptions, Google recommends contacting the app developer directly, though you can also submit a refund request through Google Play.5Google Play Help. Learn About Google Play Refund Policies
PayPal
Log into PayPal, go to Settings, click Payments, then open Subscriptions and Saved Businesses (sometimes labeled Automatic Payments). Find FlexJobs and cancel the billing agreement.6PayPal. What Is an Automatic Payment and How Do I Update or Cancel One PayPal sends a confirmation email showing when your access expires.
Getting a Refund Within 14 Days
FlexJobs offers a money-back guarantee within 14 days of account creation or renewal. If you’re unhappy for any reason inside that window, cancel your subscription and then request a refund by phone, email, or virtual chat.7FlexJobs. FlexJobs Subscription Pricing – Section: Money Back Guarantee The refund goes back to the payment method you used at signup.
A few things to keep in mind:
- The 14-day clock starts at signup or renewal, not when you first notice the charge. If an annual plan auto-renewed two weeks ago and you just spotted it, you’re at the edge of the window.
- There are no prorated refunds after 14 days. Cancel an annual plan on day 15 and you lose the remaining months.
- Subscriptions billed through Apple or Google Play follow those platforms’ refund rules, not FlexJobs’.
The FlexJobs Terms of Use include a general statement that refunds are not guaranteed.8FlexJobs. FlexJobs Terms of Use The FAQ and pricing page describe a straightforward 14-day process, and FlexJobs says these requests are handled “fast and simple.”1FlexJobs. Frequently Asked Questions from Job Seekers Even so, don’t wait until day 13 if you know you want the money back.
What Happens After You Cancel
Canceling stops future charges but doesn’t cut off your access right away. You keep full use of paid features until the end of the billing cycle you already paid for.1FlexJobs. Frequently Asked Questions from Job Seekers After that date, the account reverts to basic (free) status. Your login still works, but premium job listings and other subscriber-only features are gone.
Your profile data, saved jobs, and uploaded resumes stay on file after cancellation. FlexJobs does not delete this information automatically. Removing it is a separate step.
Deleting Your Data
Canceling your subscription and deleting your personal data are two different things. Canceling stops the billing. Deleting removes your information from FlexJobs’ systems. To erase your resume, profile, and account data, email support@flexjobs.com and ask for data deletion.9FlexJobs. Privacy Policy
The FlexJobs privacy policy acknowledges the right to request erasure, and the company processes deletion requests regardless of where you live, though residents of states with consumer data privacy laws have specific legal rights to demand it. Do this after you’ve confirmed the subscription is canceled and after you’ve downloaded any saved job lists or resumes you want to keep.
If You Get Charged After Canceling
The most common cancellation problem is a charge that hits after you thought you were done. Nearly every time, the person canceled on the FlexJobs website but subscribed through an app store, or the reverse. Recheck your statement to confirm which entity is billing you and make sure you canceled in the right place.
If you canceled correctly and still see a charge, contact FlexJobs support. They’re reachable by phone at 1-866-991-9222, by live chat, or through the online contact form. Hours are Monday through Friday from 7 a.m. to 7 p.m. CST, Saturday from 8 a.m. to 5 p.m. CST, and Sunday from 10 a.m. to 6 p.m. CST. Average wait is about one minute for live chat and three minutes by phone. Email replies take roughly two business days.10FlexJobs. Contact Us
If you can’t log in because you’ve forgotten your password, use the password recovery tool on the login page to reset it through your registered email. If that email is also gone, call or chat support so they can verify you another way.
As a last resort, if FlexJobs doesn’t resolve an unauthorized charge in a reasonable time, you can dispute the transaction with your bank or credit card issuer as a chargeback. Save every confirmation screenshot and message beforehand, because your bank will want documentation showing you tried to cancel.