To cancel FreeShipping.com, sign in to your account and click “Cancel Membership” in your profile, or call customer service at 1-800-869-5597, or email CustomerService@FreeShipping.com. The whole thing takes about two minutes online. Once it’s done, watch your bank statement for the next billing cycle to make sure the $19 monthly charge has actually stopped.
Cancel Through Your Online Account
This is the fastest route. You don’t need a member ID or a special form.
- Sign in to your FreeShipping.com account.
- Click your username in the top-right corner to open your profile.
- Select “Cancel Membership” from the sidebar menu.
- Click the “Cancel My Membership” button to confirm.
- Check your email for a cancellation confirmation.
Save that confirmation email or screenshot it. It’s your proof the cancellation went through, and you may need it later if a charge slips past.
Cancel by Phone or Email
Customer service is available around the clock at 1-800-869-5597. Have the email address you used to sign up ready so the representative can pull up your account. Before you hang up, ask for a cancellation confirmation number and write down the representative’s name along with the date and time of the call.
You can also email CustomerService@FreeShipping.com. Include your full name and the email address on your account, and put something direct in the subject line, like “Cancel My Membership,” so the message doesn’t get buried. Email has the advantage of creating a paper trail automatically.
Canceling During a Free Trial
If you signed up through a trial offer, your clock started the day you accepted. A seven-day trial converts to a paid $19-per-month membership exactly one week later unless you cancel before that deadline. There’s no grace period. Miss the window by a day and you’re billed for the full first month. Set a calendar reminder a day or two before the trial ends. The cancellation steps are the same whether you’re in a trial or a paid membership.
Refunds After You Cancel
Refund eligibility depends on your plan.
Monthly members can get a refund of the first monthly bill if they cancel. After that first month, there’s no prorated refund for unused days in the current cycle; your benefits simply continue until the cycle ends.
Annual members are eligible for a prorated refund covering the unused portion of the membership term. One exception: if you asked the company not to renew at the end of the year rather than canceling outright, you keep your benefits through the end of the term but don’t get money back.
If a refund you believe you’re owed is denied, ask to speak with a supervisor and reference the refund terms in the company’s own terms of use.
Confirm the Cancellation Worked
Your membership stays active through the end of the billing period you’ve already paid for, then shuts off. The real check is your bank or credit card statement. Watch for charges labeled “FREESHIPPING.COM” over the next 30 to 45 days. If a new charge lands after your cancellation confirmation date, you have grounds to dispute it, and the confirmation email’s timestamp is the evidence you’ll need.
If Charges Keep Coming
Cancellation requests sometimes fall through. If you’ve canceled and still see charges, escalate in this order:
- Call customer service again and reference your original cancellation confirmation. If the first representative can’t resolve it, ask for a supervisor.
- File a complaint with the Better Business Bureau. FreeShipping.com’s parent company, Clarus Commerce, is BBB-accredited, and a formal complaint often gets a faster response than repeated phone calls.
- Dispute the charge with your bank or credit card company. This is called a chargeback. Your bank will want to see that you tried to resolve it with the merchant first, which is why the confirmation email and call log matter.
- File a complaint with your state attorney general’s consumer protection division if you believe the billing was deceptive.
Federal law backs you up here. The Restore Online Shoppers’ Confidence Act requires any business that charges consumers through a negative-option feature online to provide a simple way to stop recurring charges, and it makes charging your account without your express informed consent illegal. Enforcement falls to the Federal Trade Commission.
Unfamiliar Charge on Your Statement
Many people find their way to these instructions because they spotted a charge they don’t remember authorizing. FreeShipping.com appears on statements as “FREESHIPPING.COM.” If you don’t recall enrolling, you may have been signed up through a partner retailer’s checkout, where a trial offer is easy to opt into without noticing.
The cancellation process is the same either way. Call 1-800-869-5597, tell the representative you want to cancel immediately, and ask for a refund of any charges you didn’t authorize. If the refund is refused, a chargeback through your bank is the next step.