To cancel Gov+, log into your account at govplus.com and end the subscription from your account settings, or send a cancellation request to contact@govplus.com or call (800) 506-7587. The cancellation has to be received before your next renewal date, or you’ll be billed for another cycle. If you also want your money back, the refund window is only seven days from your purchase date, and it closes even sooner once Gov+ starts working on your application.
Cancel From Your Account Dashboard
The fastest route is through the website. Log in at govplus.com, go to your account settings or subscription area, and select the option to cancel your plan. The site will walk you through a few confirmation steps.
Wait for the confirmation screen to fully load before you close the browser, and save the confirmation email that follows. If a billing dispute comes up later, that email is your proof you canceled before the renewal date. Per Gov+’s terms, your access continues through the end of the current billing period, but any pending applications tied to your membership will be canceled when the subscription ends.
Cancel by Email or Phone
If the dashboard method doesn’t work, email contact@govplus.com or call (800) 506-7587. Phone support is open Monday through Friday from 8 a.m. to 11 p.m. EST and weekends from 11 a.m. to 8 p.m. EST.
Either way, include your full name, the email address on the account, and a clear statement that you want to cancel. Send email from the same address you used to sign up so support can match it quickly. If you call, ask for a confirmation number or request written confirmation by email before you hang up. Keep a copy of everything and note the date.
The 7-Day Refund Window
This is where most people get caught. You have a seven-day evaluation period that starts from whichever comes first: your purchase date or the date you first access the service. If no work has been done on your application inside those seven days, you can request a full refund of the service fee. After that, the service fee is non-refundable.
The window also closes early if Gov+ has already started rendering services. The company considers services “rendered” once your application has been completed and submitted to their team, or once seven days have passed since you first used their software on an application. For subscribers, simply having subscription benefits like document storage or identity protection available for seven days counts as services rendered, whether you used those features or not.p>
Gov+ currently charges $67 for a single-document filing and $159 for a full subscription package, with family and unlimited add-ons running $59 to $99 per year. Those are the amounts at stake in a refund request. To ask for your money back inside the evaluation period, email contact@govplus.com and state explicitly that you’re requesting a refund under the evaluation period policy.
Government Fees Won’t Come Back
Gov+ separates its own service fees from the government fees it forwards on your behalf. Once a government filing fee has been paid to the agency, Gov+ treats that money as gone. Their terms state that government fees, taxes, notary fees, shipping, and printing costs are non-refundable under any circumstances once paid.
For context, a passport book renewal costs $130 in government fees alone for 2026, and TSA PreCheck runs $76.75 for a new enrollment or $58.75 for an online renewal. If Gov+ already submitted your application and paid those fees, that portion won’t come back through Gov+ no matter when you cancel. Any refund of the government fee itself would have to be pursued directly with the agency, which is rarely successful once an application has been submitted.
If You Missed the Refund Window
If the seven days have passed or Gov+ denied your refund request, you can still dispute the charge with your credit card issuer. Federal law gives you the right to dispute a billing error within 60 days of the statement date on which the charge appeared. That’s a separate process from Gov+’s refund policy and runs on its own clock.
Write to your card company at the address they list for billing inquiries, not the payment address. Include your name, account number, the charge amount, and a clear explanation of why you believe the charge is a billing error. Send it by certified mail with return receipt so you have proof it arrived. The issuer must acknowledge your dispute in writing within 30 days and resolve it within 90 days or two billing cycles, whichever is shorter.
While the investigation is open, you can withhold payment on the disputed amount without penalty to your credit standing, and the issuer can’t report the disputed portion as delinquent. Charges for services you knowingly agreed to and received are harder to win than unauthorized or deceptive charges. Your strongest argument is usually that the service was misrepresented as a government service, or that the fees weren’t clearly disclosed before purchase.
What Happens to Your Application
Canceling Gov+ doesn’t automatically kill a government application that has already been submitted to the agency. If your passport renewal or TSA PreCheck application was already forwarded, it may keep moving through normal channels. Timing matters, though, because Gov+’s terms say pending applications included in your membership will be canceled when the subscription ends.
For passports, check status directly at passportstatus.state.gov using your last name, date of birth, and the last four digits of your Social Security number. It can take up to two weeks after applying before the status shows as “In Process,” so don’t panic if nothing appears right away. The National Passport Information Center at 1-877-487-2778 can also help.
For TSA PreCheck, check enrollment status or manage your account at tsaenrollmentbyidemia.tsa.dhs.gov. Both of these applications can be completed directly through the official government portals without a third-party service fee.
If You Believe You Were Misled
If Gov+ led you to believe you were dealing with a government agency, or the company won’t respond to a legitimate refund request, you can report the experience to the Federal Trade Commission at reportfraud.ftc.gov. The FTC doesn’t resolve individual complaints, but reports feed a database that law enforcement uses to build cases against companies engaged in deceptive practices. Filing takes a few minutes and creates a paper trail.
A Better Business Bureau complaint is another option and sometimes prompts a direct response from the company. Some consumers have reported better results through a BBB complaint than through Gov+’s own support channels.