To cancel a Hair Club membership, send a written cancellation request to Hair Club’s corporate office in Boca Raton, Florida, by certified mail with return receipt requested, and separately revoke the company’s authorization to withdraw automatic payments from your bank or card. Requests handed to a local center or made only by phone are routinely treated as ineffective. The specifics of what you owe and whether any refund is available come from your signed contract, so start there before you write anything.
Read Your Contract First
Every Hair Club agreement spells out the cancellation process, the notice period, and whether you owe anything for leaving early. Pull out your original signed contract and look for sections labeled “Cancellation,” “Termination,” or “Refund Policy.” Note the effective date, the length of the service term, and whether it renews automatically. If you no longer have a copy, call Hair Club’s customer service line at 800-705-4247 and ask for one.
Three things matter most: the deadline for a full refund, the required notice period, and any early termination fee. These vary by contract type. Hair Club offers several service tiers, from non-surgical hair systems to regrowth programs, and terms differ between them. Knowing exactly what your contract says prevents the most common mistake: assuming a phone call or email to your stylist counts as formal notice.
The Short Refund Window After Signing
Hair Club agreements include a brief rescission period, typically between three and ten business days from the contract’s effective date, during which you can cancel for a refund of the service fee minus any non-refundable fees. Based on Hair Club’s documented responses to consumer complaints, this refund requires signing and submitting a separate “Refund and Release Agreement,” which you can request by calling customer service or emailing the corporate office. The signed form must reach corporate by email within the refund period. Submitting it to your local center does not count.
Once that window closes, Hair Club’s position is that no refund of the service fee is available. Members who wait weeks or months before deciding to cancel are routinely told the contract stands for its full term. If you are within the first few days of signing, treat the refund deadline as urgent and get the release agreement submitted immediately.
How to Send Your Cancellation
Whether you are inside the refund window or cancelling after it closes, put everything in writing. A phone call might start the process, but it will not protect you if Hair Club later claims they never received notice. The strongest approach is a cancellation letter sent by certified mail with return receipt requested, which creates a dated, verifiable record of delivery.
Your letter should include your full name as it appears on the account, your membership or account number, the center where you receive services, the date you signed the original agreement, and a clear statement that you are terminating your membership effective immediately or on a specific date. If you are within the refund window, state that you are exercising your right to cancel under the contract’s rescission provision and request the Refund and Release Agreement if you have not already received it.
Send the same letter by email to strengthen your paper trail. During any phone calls, ask for the name and title of the person you speak with and request a cancellation reference or confirmation number. Write it down with the date and time of the call.
Where to Send It
Direct all written cancellation requests to Hair Club’s corporate office, not your local center. Consumer complaints consistently show that requests submitted only to local centers are not processed.
- Phone: 800-705-4247
- Email: customerservice@hairclub.com
- Mailing address: HairClub, 1499 W Palmetto Park Rd, Ste 300, Boca Raton, FL 33486
For certified mail, address the letter to “HairClub — Cancellation Department” at the Boca Raton address. Keep the return receipt when it arrives. That green card is your proof of delivery if billing continues and you need to escalate.
Stop the Automatic Payments Separately
Cancelling your contract and stopping automatic payments are two different actions, and you should do both. Federal law gives you the right to revoke authorization for recurring automatic withdrawals from your bank account even if you previously agreed to them.
Tell Hair Club in writing that you are revoking their authorization to charge your account. Then contact your bank or credit union and instruct them to stop accepting charges from Hair Club. Your bank may call this a “stop payment order,” and you may need to follow up an oral request with a written one within 14 days. After you have revoked authorization with both the company and your bank, any additional charges Hair Club initiates are unauthorized transfers, and you can ask your bank for a refund.
One caveat: revoking payment authorization does not cancel your contractual obligation. If your contract still has months remaining and no cancellation has been processed, Hair Club may send the unpaid balance to collections. Cancel the contract itself and revoke payment authorization at the same time, not one or the other.
Automatic Renewal Protections
If your Hair Club contract includes an automatic renewal clause, state consumer protection laws may give you additional rights. These laws vary. The strongest of them require businesses to clearly disclose renewal terms before you sign, remind you before the renewal kicks in, and provide a straightforward way to cancel.
California’s automatic renewal statute, for example, makes it illegal for a business to fail to disclose cancellation terms clearly, fail to provide an acknowledgment the consumer can keep, or charge a consumer without first getting affirmative consent to the renewal terms. For contracts with an initial term of one year or longer, the business must send a renewal notice at least 15 days but no more than 45 days before the renewal date, including the renewal period length, the cost, and how to cancel.
If Hair Club renewed your contract without clearly notifying you beforehand or without giving you an easy way to opt out, you may have grounds to dispute the renewal depending on your state. Check whether your state has an automatic renewal or “negative option” law on your state attorney general’s website.
Disputing Charges That Keep Coming
If Hair Club keeps charging you after you have submitted a proper cancellation, the dispute process depends on how you pay.
For credit card charges, you have 60 days from the date the charge first appears on your statement to send a written billing error notice to your card issuer. Federal regulations require the card company to acknowledge your dispute within 30 days and resolve it within two billing cycles. Send the dispute in writing to the billing error address on your statement, not the general customer service line. Include your name, account number, the dollar amount in question, and an explanation of why the charge is wrong. Attach your certified mail receipt or cancellation confirmation as supporting evidence.
For debit card or bank account withdrawals, you also have 60 days from the statement date to report the error to your bank. If you have already revoked payment authorization, any charge after that revocation is an unauthorized transfer, and your bank must investigate and provisionally credit your account. Act quickly. The longer you wait past the 60-day window, the harder it becomes to recover the money.
Confirm the Cancellation Actually Took Effect
Silence is not success. After submitting your cancellation, watch your bank and credit card statements for at least two full billing cycles. If you do not receive a written confirmation from Hair Club within two weeks, follow up by phone and email, and document every interaction.
A proper confirmation should state that your membership has been terminated, identify the effective date, and confirm that no further charges will be made. If you cannot get this in writing from Hair Club, your certified mail return receipt is your primary evidence. Keep that receipt, along with copies of every letter, email, and phone note, for at least a year after cancellation. If a billing dispute escalates to a complaint with your state attorney general or the Consumer Financial Protection Bureau, organized documentation is what turns a drawn-out fight into a quick resolution.