To cancel Howly, sign in to your account, go to My Account, open Payment & Subscription, and click Cancel Subscription. If you subscribed through the Apple App Store or Google Play, you have to cancel through that platform instead, because Howly can’t stop those charges on its end. Either way, do it at least 24 hours before your trial or current billing period ends, or the next cycle will be charged automatically.1Howly Docs. Terms of Use and Service
Cancel Through Your Howly Account
Sign in on the Howly website. Click My Account, select Payment & Subscription, then click Cancel Subscription.2Howly. Howly Contacts Before you reach the final confirmation screen, you’ll likely be shown discounted rates or credits. Decline those if you want the cancellation to actually process.
One catch: this only works if you signed up directly on the Howly website. Subscriptions started through Apple or Google are billed by those platforms, and cancelling inside your Howly dashboard won’t stop them.
Cancel by Email, Phone, or Chat
If the dashboard won’t load or you can’t get into your account, Howly accepts cancellations through its support channels. Email support@howly.com, call +1 888 831-1776 (or +44 7700 174689 outside the US), or use the live chat on the Howly contact page.3Howly. Subscription Policy
Use the email address you registered with and state plainly that you want to cancel. Howly’s contact page says the support team responds to emails within one hour.2Howly. Howly Contacts If you cancel by phone or chat, stay on the line until the agent confirms the cancellation went through, and keep a screenshot or confirmation number.
Cancel Through Apple or Google Play
This is where people get charged after thinking they cancelled. If your original signup went through an app store, the billing lives there.
Apple
On an iPhone or iPad, open Settings, tap your name, then tap Subscriptions. Find Howly and tap Cancel Subscription. You can also manage Apple subscriptions through the web at account.apple.com. If you don’t see a cancel button or you see an expiration date in red, the subscription is already cancelled. If a family member’s Apple account paid for the subscription, only that family member can cancel it.4Apple Support. If You Want to Cancel a Subscription From Apple
Google Play
Open the Google Play app or go to play.google.com/store/account/subscriptions. Select Howly, tap Cancel Subscription, and follow the prompts. Sign in with the same Google account you used to subscribe. Uninstalling the Howly app does not cancel the subscription, and charges will keep going through until you complete the steps above.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play
The 24-Hour Deadline
Howly’s terms require cancellation at least 24 hours before the trial or current period ends.1Howly Docs. Terms of Use and Service Miss that window and the next cycle is charged automatically. The trial runs 7 days, so if yours started on a Monday, the cancellation needs to be in by the following Sunday.6Howly Docs. Subscription Policy
After the trial, subscriptions renew on either a 28-day cycle or a 365-day cycle, depending on the plan.1Howly Docs. Terms of Use and Service The price you’ll be charged is the one shown on the payment page at signup, which Howly treats as the binding amount.6Howly Docs. Subscription Policy Apple subscriptions carry the same 24-hour-before-trial-end deadline.4Apple Support. If You Want to Cancel a Subscription From Apple A calendar reminder a day or two early is the easiest way to not get burned.
If You’ve Already Been Charged
Howly’s terms of service and subscription policy don’t lay out a standard refund process for charges that have already posted. The policies treat cancellation as the way to prevent future charges, not reverse past ones. Start by contacting support at support@howly.com or by phone and asking directly. Some users get charges reversed; there’s no published guarantee.
If Howly won’t refund and you believe the charge was unauthorized or a billing error, the Fair Credit Billing Act gives you a path on credit card charges. Send a written dispute to your card issuer within 60 days of the statement that first showed the charge.7Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors Include your name, account number, the charge amount, and why you believe it’s an error. The issuer has 30 days to acknowledge and up to 90 days to resolve, and cannot try to collect the disputed amount or report it as delinquent while the investigation is open.
For debit card charges, protections are weaker. Call your bank about its dispute process and move quickly, because the money has already left your account and the timelines are shorter.
Confirm the Cancellation
You should get a confirmation email from Howly, or from Apple or Google if that’s where you cancelled. Log back into your Howly account and check that the subscription status reads canceled or inactive. Save whatever confirmation you receive.
Your access to paid features continues through the end of the current billing period.6Howly Docs. Subscription Policy After that, premium features drop off and no further charges should appear. The same is true for cancellations handled through Google Play.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Check your bank or credit card statements over the next cycle. If a charge posts after a confirmed cancellation, send Howly support your confirmation and request a reversal, and fall back on the credit card dispute process if that doesn’t work.