To cancel Indra Energy, call (888) 504-6372, email customercare@indraenergy.com, or submit a cancellation request through the contact form on the company’s website. Your electricity or gas service won’t be interrupted. Your local utility, which delivers the energy to your home, automatically resumes supply once the switch processes. Before you contact them, pull your contract so you know your account number and whether your plan carries an early termination fee.
Check Your Contract Before You Call
Find your most recent Indra bill or your original agreement. Two details matter: your account number (sometimes labeled “Account ID” or “Service ID,” usually near the top of the statement or in the supply detail section) and your plan type.
Fixed-rate plans lock in a price for a set term and may include an early termination fee if you leave before that term ends. Variable-rate plans adjust monthly and generally carry no penalty for canceling. The exact fee, if any, appears in the “Product Information Chart” or “Contract Summary” that came with your agreement. In at least one Indra contract filed with New Jersey regulators, the residential early termination fee is listed at $0.00 per remaining month, but the amount varies by plan and by state. Indra’s own terms state that residential customers “will be responsible for paying Indra any applicable Early Termination Fees as set forth in your Product Information Chart,” so the number is plan-specific rather than uniform across the company.
Also check when your term expires. If you’re within a couple of months of the end date, waiting it out avoids any termination fee. If you’re already past the original end date, you’re likely on a month-to-month arrangement with no penalty for leaving.
Canceling Within the Rescission Window
If you signed up recently, you can probably cancel penalty-free even on a fixed-rate plan. Federal law provides a baseline for door-to-door sales of $25 or more made at your home: you have until midnight of the third business day after the transaction to cancel without any obligation. Business days under this rule include every calendar day except Sundays and federal holidays. Indra uses door-to-door sales agents, so this rule applies to many of their enrollments.
State law often extends the window further. New Jersey gives residential customers seven days after receiving written confirmation of the switch from their electric or gas utility to reverse the decision. During this period, you can contact either Indra or your local utility directly; both routes should stop the enrollment before it takes effect.
If you’re inside the rescission window, act now and follow up in writing so you have a paper trail showing you canceled in time.
Three Ways to Submit the Cancellation
Outside the rescission window, use whichever channel you prefer:
- Phone: Call (888) 504-6372 during business hours. Tell the representative you want to cancel your supply agreement and give your account number, service address, and preferred end date.
- Email: Write to customercare@indraenergy.com with your full name, account number, service address, and the date you want service to end. Ask for a timestamped reply confirming the cancellation.
- Contact form: On Indra’s website, select “Cancellations” from the “Reason For Contacting” dropdown. Indra says they typically respond within 24 hours on business days.
Get a confirmation number or reference ID whichever way you cancel. That’s your proof you requested cancellation on a specific date, and it matters if there’s later a dispute about timing or receipt. If you cancel by phone, send a follow-up email summarizing the call, the representative’s name, and the confirmation number. That habit has saved plenty of people from “we have no record of your request” problems.
Once Indra accepts your cancellation, they transmit a drop request to your local utility. Regulations in the states where Indra operates generally require the supplier to submit that request within one to two business days.
What You’ll Owe in Early Termination Fees
Whether you owe anything depends entirely on your specific plan. There is no single company-wide fee. Some Indra plans carry none; others charge a per-month amount for each month left on the contract.
Several situations let you avoid the fee even when your plan lists one:
- Your contract has already expired, so you’ve rolled to month-to-month status and there’s no remaining term to trigger a penalty.
- You’re still in the rescission window, in which case canceling costs nothing regardless of the plan’s fee clause.
- You’re relocating. Indra’s contracts in at least some states waive the fee if you move outside your utility’s service territory, provided you give 48 hours’ notice.
- You’re on a variable-rate plan, which typically has no termination penalty because there’s no fixed term to break.
If none of those applies and your contract does include a fee, weigh it against the savings from switching. A $50 or $100 fee is worth paying if your Indra rate is dramatically higher than what your utility or another supplier charges and you have several months left on the term. Do the math month by month rather than reacting to the fee itself.
What Happens After You Cancel
Canceling Indra doesn’t cut off your service. Your local utility, which owns the wires or pipes, has been delivering energy to your home the whole time. Indra only supplied the commodity. When you cancel, the only thing that changes is whose generation charges appear on your bill.
After Indra submits the drop request, the switch typically takes effect at your next scheduled meter reading. Expect one to two billing cycles before the change fully appears on your statement. During that transition, you may still see Indra supply charges for usage that occurred before the effective cancellation date.
Your final bill from Indra will cover the last portion of usage under their supply rate plus any applicable early termination fee. Once the switch completes, you automatically return to your utility’s default supply rate unless you’ve already enrolled with a different supplier. There’s no gap and no action needed to “turn on” utility supply.
Cancel Before an Automatic Renewal Hits
This is where a lot of Indra customers get caught. Many contracts include an automatic renewal clause. If you don’t act before your term expires, the plan rolls over, often to a variable rate that can jump well above what you were paying on the fixed plan. Complaints about sudden rate increases after an initial term ends are common.
Indra is required to notify you before renewing. In Pennsylvania, their contracts call for two notices: the first approximately 60 to 75 days before expiration and the second about 45 days before. Those notices should disclose the new rate and explain your options for switching plans, choosing a different supplier, or returning to your utility’s default rate.
Don’t count on spotting those letters in a stack of mail. Set a calendar reminder about 90 days before your contract end date. If you want to leave, submit your cancellation early enough that the drop request processes before your term expires.
If You Were Switched Without Consent
Some people find Indra Energy on their bill without ever having agreed to the switch. The practice, called slamming, is illegal in every state where Indra operates. It typically happens through third-party door-to-door agents who enroll customers using information obtained improperly.
If you find an unauthorized switch:
- Contact your local utility immediately and explain that you did not authorize the supplier change. The sooner you report it, the easier it is to reverse before you’re billed at the new rate.
- Call Indra at (888) 504-6372 and demand documentation showing how the switch was authorized. Ask for a copy of the signed contract or a recording of the phone enrollment. If they can’t produce one, you have strong grounds for reversal.
- File a complaint with your state’s public utility commission. In New Jersey, contact the Board of Public Utilities. In Pennsylvania, file with the PA Public Utility Commission. Other states where Indra operates have equivalent agencies.
- Ask your utility to restore your previous supplier or default rate and credit any charges from the unauthorized enrollment.
You should not owe charges to a supplier that enrolled you without consent. Your state regulator can order refunds and take enforcement action if the complaint is substantiated.
If Indra Won’t Process Your Cancellation
If Indra refuses to cancel, delays the drop request beyond a reasonable timeframe, or charges fees you believe are improper, your state’s public utility commission is the next step.
Document everything: every phone call date, the names of representatives you spoke with, confirmation numbers, and copies of emails. Most state commissions require that you try to resolve the issue with the company first before opening a formal case. If Indra doesn’t fix the problem, file a complaint with your regulator. Most states accept complaints online, by phone, or by mail. In New Jersey, residential customers have the right to choose a new supplier at any time subject to their contract terms, and suppliers cannot charge a fee simply for switching.
Once a complaint is on file, the commission investigates and can mediate the dispute. While a complaint is pending, your service generally cannot be disconnected over a disputed charge. If the regulator finds that Indra violated its obligations, the commission can order the company to process your cancellation, issue credits, or take other corrective action.