To cancel JibJab, go back to wherever you originally signed up: cancel on jibjab.com if you bought the membership on the website, through your iPhone or iPad Settings if you subscribed via the Apple App Store, or through the Google Play Store if you subscribed on Android. Turning off auto-renew in the wrong place won’t stop the charge, because Apple and Google handle their own billing separately from JibJab.
Check Where You Signed Up
Look at your bank or card statement. A $36 charge (annual) or $24 charge (six months) means you subscribed on the website. A recurring $6.99 monthly charge means you subscribed through Apple or Google.1JibJab. What’s the Difference Between a Free Account and a Premium Membership If you’re not sure which app store, open Subscriptions on your phone and look for JibJab in the list.
Cancel on the JibJab Website
If you bought the membership on jibjab.com:
- Sign in with your email and password and open My Account.
- Find the Billing Info section.
- Click Edit Membership to see your current plan and renewal date.
- Click Disable Auto-Renew.
When it goes through, the page updates to read “Your membership will expire on [DATE]” with your expiration date filled in. That on-screen message is your confirmation. If you originally subscribed through Apple or Google, the website won’t show a renewal status at all, because those platforms don’t share billing data with JibJab.2JibJab. How to Disable Auto-Renew on the Web
Cancel Through Apple
On your iPhone or iPad:
- Open the Settings app.
- Tap your name at the top.
- Tap Subscriptions.
- Tap JibJab, then Cancel Subscription.
Apple requires you to turn off auto-renew at least 24 hours before your current billing period ends. Miss that window and you’ll be charged for another month.3JibJab. Apple In-App Purchase Information If JibJab doesn’t appear in your Subscriptions list, you probably signed up on the web instead.4JibJab. How Do I Cancel My Apple Subscription
Cancel Through Google Play
On your Android device:
- Open the Google Play Store.
- Tap the profile icon in the top right.
- Tap Payments & subscriptions, then Subscriptions.
- Select JibJab.
- Tap Cancel subscription and follow the prompts.
Canceling inside the JibJab app or on jibjab.com won’t stop Google from billing you, since Google manages the subscription independently.5JibJab. How Do I Cancel My Android App Subscription
What Happens After You Cancel
Cancellation turns off auto-renew; it doesn’t cut off your access right away. You keep premium features through the end of the billing period you already paid for. After that date, the account drops to the free tier and premium content becomes unavailable.6JibJab. How Do I Request a Refund
To double-check, go back to your account page on the web (it should show an expiration date instead of a renewal date) or revisit Subscriptions on your phone and confirm JibJab no longer lists an upcoming charge.
Getting a Refund
For a membership bought on jibjab.com, you have 30 days from the purchase date to request a refund on a new membership, and 90 days from the renewal date if an auto-renewal caught you off guard. Submit the request through JibJab’s help center; the team processes refunds within three business days and emails confirmation when it’s done.6JibJab. How Do I Request a Refund
Subscribed through Apple or Google? Request the refund through that platform, since JibJab doesn’t control that billing.
Deleting Your Account
Canceling stops future charges but leaves your account in place. If you want the profile and your content wiped, that’s a separate request through JibJab’s support form; there’s no self-service delete button. Deletion permanently removes your login along with any faces and ecards you’ve made, so save anything you want to keep first.7JibJab. How Do I Cancel My Free Account