To cancel Koala Secure, call the company at 866-377-9822 at least three business days before your next scheduled charge, and follow up with an email to support@koalasecure.com so you have a written record. Koala Secure auto-renews monthly at $19.99, $39.99, or $59.99 depending on your tier, so missing the notice window means paying for another cycle.1KoalaSecure. Koala Secure VPN
Call 866-377-9822
Koala Secure’s terms put the responsibility to cancel on you and name the phone line as the cancellation channel. The number is 866-377-9822, staffed Monday through Friday during normal business hours.2KoalaSecure. Terms for Koala Secure
Have the name and email address tied to your account ready before you dial. Ask the representative to confirm out loud that the cancellation has been processed, and write down the date, time, and the name of the person you spoke with. If you’re offered a discount or a pause, you can simply repeat that you want the subscription ended. Retention pitches are common, and you don’t have to engage with them.
Send a Follow-Up Email
Koala Secure’s privacy policy points users who want to cancel to support@koalasecure.com.3KoalaSecure. Privacy Policy Email works best as a backup to the phone call, not a replacement, because the terms treat the phone line as the primary channel.2KoalaSecure. Terms for Koala Secure
In your message, include your full name, the email on the account, and a clear statement that you’re canceling your Koala Secure subscription effective immediately. If you already called, summarize what the representative told you and when. That combination — verbal confirmation plus written record — is what protects you if a charge shows up later.
Cancel At Least Three Business Days Before Your Renewal
Koala Secure’s terms require notice at least three business days before your next scheduled charge.2KoalaSecure. Terms for Koala Secure Business days run Monday through Friday, so weekends and holidays don’t count. If your renewal falls on a Monday, your real deadline is the prior Wednesday.
Cancel after that window closes and you’ll likely be billed for the next cycle. The terms don’t mention prorated refunds for partial months, so a charge that goes through is generally yours to keep.2KoalaSecure. Terms for Koala Secure Check your billing date first, count backward, and call while you’re still in the safe window.
If You’re Still on a Free Trial
The same process applies during a free trial, but the three-business-day rule pulls your real deadline earlier than the trial expiration date shown in your account. Koala Secure’s terms say you must cancel before the end of the trial by contacting customer support.2KoalaSecure. Terms for Koala Secure Once the trial rolls over and the first charge posts, you’re in a regular billing cycle with no guaranteed refund. Don’t wait until the last day of the trial to call.
Confirm the Cancellation Took Effect
Watch your bank or card statements through the next billing cycle. Charges from Koala Secure post as “KOALA 866-377-9822,” so that’s the line item to look for.2KoalaSecure. Terms for Koala Secure Whichever tier you were on — Silver at $19.99, Gold at $39.99, or Platinum at $59.99 — is the charge that should stop.1KoalaSecure. Koala Secure VPN
Keep the email you sent, your notes from the phone call, and any screenshots of confirmation messages. That documentation is what turns a later billing dispute into a solvable problem.
If Koala Secure Charges You Anyway
You have two routes if a charge posts after you canceled: dispute it with your card issuer, or block future debits at the bank.
To dispute, contact your bank or credit card company and explain that you canceled but were billed anyway. Send them your cancellation records — the call date, the representative’s name, and your email to support. The FTC recommends filing a dispute, sometimes called a chargeback, with the card issuer when a company keeps charging after a cancellation request.4Federal Trade Commission. How to Stop Subscriptions You Never Ordered
To block future debits, ask your bank for a stop-payment order on the preauthorized transfer. Federal law gives you the right to stop any preauthorized electronic fund transfer by notifying your bank at least three business days before the scheduled transfer.5Office of the Law Revision Counsel. United States Code Title 15 – 1693e You can do this orally or in writing. If you call the bank, it may require written confirmation within 14 days; skip that step after being told it’s required and the oral order expires.6eCFR. 12 CFR 205.10 Preauthorized Transfers Banks generally charge a fee for stop-payment orders, so weigh that against the subscription amount you’re trying to block.
Your Data After You Cancel
Canceling doesn’t immediately erase what Koala Secure has stored. The privacy policy says files and photos may be kept for up to 90 days after account termination. To request earlier deletion, email support@koalasecure.com.3KoalaSecure. Privacy Policy
If there’s anything in your account you want to keep, download or export it before you call. The policy doesn’t describe a retrieval path once the 90-day window closes.