To cancel LawnStarter, open the app, tap the Service tab, choose the service you want to stop, then tap Cancel followed by “Cancel Service Entirely” at least 48 hours before your next scheduled visit. There’s no contract and no termination penalty. Cancel inside the 24-hour window before a visit and you’ll pay a $15 fee; cancel earlier than that and it costs nothing.
Canceling in the App
The Service tab at the bottom of the app is the fastest route. Tap the Service icon, find the service under “My Services,” tap Cancel, then tap “Cancel Service Entirely.” A short exit survey asks why you’re leaving and whether you plan to hire another company. Fill it out, tap “Confirm Cancellation,” and the service is off.
One detail trips people up. Canceling your lawn mowing service cancels your entire account, but any lawn treatment services you’ve added have to be canceled separately. If you want to stop mowing but keep fertilization or weed control, cancel only the treatment you don’t want and leave the mowing plan alone.
If the Service tab misbehaves, there’s a second route. Open the Profile tab, tap “Get help with a question or problem” under Support, then “Still Need Help?” on the FAQ screen. Choose “Pause or cancel services,” pick the service, and follow the same “Cancel Service Entirely” flow.
Canceling by Website or Phone
You can also cancel through lawnstarter.com, though some features only live in the app. Log in and look for the account management options to start the cancellation. If the website interface stalls, the app is more reliable.
When digital options fail, call customer support at 1-866-822-1766. You can email general questions to support@lawnstarter.com, but the phone line is more direct for a cancellation. Have your account email and service address ready so the representative can pull up the right property.
The 48-Hour Rule and the $15 Fee
LawnStarter asks for 48 hours’ notice before your next scheduled service for any cancellation, skip, or pause. The buffer exists because pros build their daily routes in advance. Cancel with at least 48 hours to spare and there’s no charge.
Cancel inside the 24 hours before a visit and you’ll owe a $15 fee, because your pro has already slotted your stop into the route. That’s the only cancellation-related charge. There’s no penalty for pausing, changing your mowing frequency, or closing the account after you’ve completed the three-visit minimum.
Pausing Instead of Canceling
If you’re leaving for the winter or just need a break, pausing keeps your account active without generating new charges. The app has a “Pause for the season” option for lawn mowing during fall and winter when grass stops growing. Confirm your address, choose a date to resume, and the account sits dormant until then.
Pausing follows the same 48-hour notice rule as canceling. Additional services like leaf removal or aeration can’t be paused on their own and have to be skipped individually if they’re set to recur. Monthly mowing, which spaces visits every 28 days, is only available during fall and winter.
Watch the grass height. Lawns with grass over nine inches tall at the first visit back can be charged up to double the regular mowing price. The surcharge only applies once, but it can sting if the yard runs wild while the account is paused.
Your Final Charges After Canceling
LawnStarter bills after the fact, not upfront. Under its “Inspect First, Pay Later” setup, your card is charged three days after each completed service. Any mowing finished before your cancellation takes effect will still be billed on that three-day delay.
If the last visit was poor, you have five days after the job is marked complete to flag it. Rate the service three stars or less in the app to trigger the Done Right Guarantee, which offers either a return visit within 24 hours or a full refund. You can also accept a $15 account credit instead of a redo. If the rating prompt doesn’t appear, go to Profile, tap Support, and select “Report a problem with a service.”
If a payment fails after you cancel, LawnStarter sends text, email, and push reminders once a day for four days. The account is canceled before the next scheduled service if payment doesn’t come through, but the balance stays owed. Clearing any outstanding charges around the time you cancel keeps things clean.
Deleting Your Account Is a Separate Step
Canceling stops future visits. Deleting removes your profile and payment information from LawnStarter’s system. You have to cancel services first, because the deletion tool won’t run if you have an active or pending service, a visit scheduled within 48 hours, or an unpaid balance.
To delete, open the app, go to Profile, tap the Settings icon in the top right, select “Account Management,” then tap “Delete my Data.” Check the boxes confirming no active services and no unpaid balances. Once you submit, you’re locked out immediately and the deletion is permanent, with no reactivation.
LawnStarter doesn’t store credit card numbers on its own servers; that data sits with a third-party payment processor. Deleting the account removes your payment information so nothing further can be charged. The company does retain access to your billing history, so records of past transactions aren’t wiped. The privacy policy doesn’t specify exact retention timelines for personal data after deletion.
If You’re Moving
If the reason you’re canceling is a move, you may not need to cancel at all. LawnStarter lets you add multiple properties to one account. In the app or on the website, tap your name and select “Add Property” to set up service at the new address, then cancel the old property’s service while keeping the new one active. There’s no formal transfer that carries your existing plan to a new address, and pricing will differ because the per-mow cost is based on lawn size and service frequency, so expect a new quote.
Can You Hire Your Pro Directly After Canceling?
Not easily. LawnStarter’s service agreement includes a non-solicitation clause that prevents providers from accepting business from platform customers for one year after the provider’s agreement with LawnStarter ends. The restriction applies even if you’re the one reaching out. Providers who violate it face a $5,000 penalty per incident.
The restriction sits on the provider, not on you, but a pro you liked has strong financial reasons to turn you down. If you want to continue with them off the platform, you’ll need to wait until a year has passed since they left LawnStarter, or find them independently if they were never tied exclusively to the service.