To cancel NeighborWho, log into your account, open Contact Us in the site footer, and choose “Cancel My Account” — or email support@neighborwho.com asking for cancellation. Timing is the whole game here: the trial starts at $1 for seven days and then converts to a recurring plan starting at $44.86 per month, so canceling before day seven is the difference between a dollar and a monthly charge.1NeighborWho. Answers to Common Questions
Cancel Through the NeighborWho Website
This is the fastest route for most people.
- Log in with the email and password you used at signup.
- Click “Contact Us” in the footer at the bottom of the page, then select “Cancel My Account” from the menu.
- Confirm the cancellation when prompted. NeighborWho sends a confirmation email once it’s processed.2NeighborWho. How Do I Cancel My Account
Expect at least one screen offering a discount or an extended trial before the site processes the cancellation. Decline each offer to reach the final confirmation. If you don’t see a confirmation screen or the follow-up email, the cancellation probably didn’t go through. Screenshot the confirmation before you close the tab. If the footer link is hard to find, the “Chat With Us Live” button and the contact form on the My Account page work too.2NeighborWho. How Do I Cancel My Account
Cancel by Email or Phone
NeighborWho’s terms of service say you can cancel at any time by emailing support@neighborwho.com.3NeighborWho. Terms and Conditions Use a clear subject line like “Cancel My Account,” include the email address tied to your account and your member ID if you have one, and state that you want all recurring billing stopped. Email gives you a timestamped record if a charge lands afterward.
To cancel by phone, call 1-866-202-7417.4NeighborWho. Contact Us Tell the representative you want a full cancellation of all recurring charges, decline any retention offers, and ask for a confirmation number or email before you hang up.
Cancel Through Google Play If That’s Where You Were Billed
If you subscribed through Google Play on an Android device, canceling on NeighborWho’s site alone won’t stop Google from billing you. Cancel through Google Play directly:
- Open the Google Play app or go to play.google.com/store/account/subscriptions.
- Find the NeighborWho subscription and tap it.
- Tap “Cancel subscription” and follow the prompts.
Deleting the app doesn’t cancel the subscription behind it, and you keep access until the end of the current billing period.5Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Not sure where the billing comes from? Check the merchant name on your bank statement. A charge from NeighborWho means you cancel on their site; a charge from Google means you cancel through Google Play.
When to Cancel Before the Charge Hits
NeighborWho offers two trial tiers, both seven days: a $1 trial and a $5 trial. After day seven, the subscription automatically converts to a recurring plan starting at $44.86 per month.1NeighborWho. Answers to Common Questions This is where most people get caught: sign up to run one search, forget about it, and the full monthly charge posts on day eight. Cancel at least a full day before the trial ends so the system has time to process. There is no grace period once the charge posts.
Canceling stops future invoices but doesn’t refund what you’ve already paid. NeighborWho’s terms say you remain responsible for the current subscription period, and you generally keep access until that period ends.3NeighborWho. Terms and Conditions After canceling, check your inbox and spam folder for the confirmation email, then watch the next billing cycle on your card. If a new charge appears after your cancellation date, contact NeighborWho support first with the confirmation email as proof.
Refunds and Chargebacks
If a charge already went through, NeighborWho handles refund requests case by case. There’s no guaranteed right to a prorated refund for unused days.6NeighborWho. What is Neighborwho’s Refund Policy Email support@neighborwho.com with your member ID or account email and explain the situation.
A few limits worth knowing:
- NeighborWho’s terms limit you to a single refund per subscription. Repeated refund requests can be denied.3NeighborWho. Terms and Conditions
- Not using the service isn’t grounds for a refund. The terms say failing to use the site doesn’t excuse paying subscription fees.3NeighborWho. Terms and Conditions
- Filing a chargeback with your bank before contacting NeighborWho backfires. They will suspend your account, fight the dispute, and say they can no longer issue a refund on that transaction.6NeighborWho. What is Neighborwho’s Refund Policy
Ask NeighborWho for a refund directly first. Save a chargeback for when they refuse, and bring your confirmation email as documentation.
Canceling Doesn’t Remove Your Info From the Database
Closing your subscription stops billing. It does not remove your name, address, or other details from NeighborWho’s people-search listings. Removing your record is a separate opt-out request, and it’s free even without a paid account.
- Go to NeighborWho’s opt-out page at neighborwho.com/app/optout/search.
- Search the database for your name or address to find your listing.
- Select your record and submit the removal request.
- Check your email for the verification link and click it to confirm.
NeighborWho then sends a confirmation email and instructs its data partners not to return your record in future people-search results.7NeighborWho. How Do I Remove My Name From NeighborWho’s People Search Results Because the data comes from public records, your listing can reappear after a refresh. Check back in a few months and resubmit if it shows up again.