To cancel your On That Ass subscription, log into your account at onthatass.com and use the cancellation form, or contact customer support through the site’s chatbot or email. Either way, a one-month notice period kicks in after you submit the request, so plan for one more payment and one more delivery before the membership actually ends. New subscribers get a separate 14-day cooling-off window with no charges at all.
Before You Start
On That Ass won’t process a cancellation while you have an unpaid balance. Clear any overdue payment first, or the system will block the request.1ON THAT ASS. Cancelling Your ON THAT ASS Membership
You’ll need the email address and password you signed up with. If you’ve forgotten the password, reset it from the login page before you try anything else.2ON THAT ASS. Login If you have more than one membership on the same account, say a Men’s and a Kids’ subscription, each one has to be cancelled separately. Only you, or someone you’ve specifically authorized, can cancel a membership registered in your name.1ON THAT ASS. Cancelling Your ON THAT ASS Membership
Cancel Online Through Your Account
The quickest route is the company’s own cancellation form. Log in, go to your account area, and find the option to manage or cancel your membership. On That Ass provides a dedicated form that walks you through it.1ON THAT ASS. Cancelling Your ON THAT ASS Membership
Expect some resistance. Before you reach the final confirmation, the site will offer to pause your membership or give you a discount to stay. You don’t have to engage with any of it. Keep clicking through. You’ll also be asked to pick a reason for leaving before the site lets you continue.
Once you confirm, a confirmation email arrives right away. It states the month of your last payment and last delivery.3ON THAT ASS. Pausing and Cancelling Save that email. If a charge appears after the date it lists, the email is your proof.
Cancel Through Customer Support
If the form gives you trouble or you’d rather deal with a person, On That Ass runs a 24/7 chatbot at customerservice.onthatass.com/en that hands you off to a live agent when it can’t help. Human agents are available on weekdays and Saturdays from 9:30 AM to 10:00 PM.4ON THAT ASS. Contact
You can also email hello-uk@onthatass.com, though replies can take up to three working days. A phone number is listed (+31 73 303 41 75), but the company states it doesn’t run a call center and isn’t set up for call volume, so chat or email is more reliable.4ON THAT ASS. Contact Have your account email and membership type ready so the agent can pull the right subscription.
The One-Month Notice Period
Every cancellation triggers a one-month notice. You can’t submit the request and be done the same day. Your membership stays active for one more billing cycle, which means one more charge and one more delivery.3ON THAT ASS. Pausing and Cancelling If you don’t specify an end date, the membership terminates on the earliest possible date after that one-month window.1ON THAT ASS. Cancelling Your ON THAT ASS Membership
Timing matters. Cancel right after a billing date and you’ll typically pay for only that one final month. Cancel just before your next billing date and the notice period can push into the following month, giving you two more charges instead of one. The safest move is to cancel as soon after a billing date as possible.
The 14-Day Cooling-Off Period for New Subscribers
New members have a much easier exit. Under EU consumer protection rules, you have 14 days to withdraw from a subscription you signed up for online, with no penalty and no reason required.5Your Europe. Returns and the Right of Withdrawal For On That Ass, the clock starts the day after you receive your first pair.
The part that surprises people: you keep the free welcome pair even if you cancel inside the cooling-off window. The company explicitly says you don’t need to return the welcome gift when exercising your right of withdrawal, and you pay nothing.3ON THAT ASS. Pausing and Cancelling If you’re testing the service, mark your calendar for 14 days after that first delivery arrives.
Pausing Instead of Cancelling
If the reason you’re leaving is a temporary cash crunch or an already-full drawer, pausing is worth considering. On That Ass lets you pause the membership, which stops deliveries and payments for a set period without closing the account.3ON THAT ASS. Pausing and Cancelling
Pausing carries the same one-month notice period, so at least one more payment and delivery will still go through. You’ll get a confirmation email with the details. The advantage over cancelling outright is that you keep any loyalty points you’ve built up. Cancel and those points disappear.1ON THAT ASS. Cancelling Your ON THAT ASS Membership
What to Watch for After You Cancel
Your confirmation email is the most important document in the whole process. It names the month of your final payment and final delivery. Once that last shipment arrives and the notice period ends, no further charges should appear.3ON THAT ASS. Pausing and Cancelling
If charges keep appearing after that date, go back to On That Ass through the chatbot or email with your confirmation as evidence. If they don’t fix it, your card issuer can help. In the U.S., the Fair Credit Billing Act gives you the right to dispute unauthorized charges with the card issuer. In the EU and UK, your bank can help reverse payments that violate the terms of a cancelled contract. The saved confirmation email is the evidence that carries the dispute.
One more thing worth knowing. Many card networks run automatic account-updater services that share new card numbers with merchants when a card is replaced. If you cancel now and later get a new card, the merchant could theoretically charge the updated card. Ask your bank if you can opt out of automatic billing updates for a specific merchant, though not every issuer will do it.
U.S. Consumer Protections for Subscriptions
U.S. subscribers have federal protections behind them. The Restore Online Shoppers’ Confidence Act requires any business that charges you on a recurring basis to get clear consent up front and provide a simple way to cancel. If you signed up online, the company has to let you cancel online with comparable ease.6Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions and Memberships
The FTC finalized a broader “click-to-cancel” rule in October 2024, though the rule has faced legal challenges and the agency issued revised rulemaking notices in early 2026.7Federal Trade Commission. Negative Option Rule Regardless of where that lands, existing law already prohibits companies from making cancellation unreasonably difficult. If you believe a subscription service is deliberately blocking your ability to cancel, you can file a complaint with the FTC at ftc.gov.