To cancel a Palm Beach Tan membership, walk into any salon where you hold an active account and ask the front desk to cancel it, and do it on or before the 25th of the month. Miss that date and you’ll be billed for one more month before the membership ends.
Why the 25th of the Month Matters
Palm Beach Tan doesn’t run on a rolling 30-day notice. The company uses a fixed monthly cutoff: the 25th is the last day to cancel in store and avoid the next billing cycle.1Palm Beach Tan. Contact Us – Customer Care Cancel on the 26th or later and one more monthly charge will post before your account closes.
The same cutoff governs other account changes, including tier switches and the Stay & Save freeze program. If you’re handling a Stay & Save request online rather than in store, the cutoff is even tighter, on the 23rd of the month.2Palm Beach Tan. Frequently Asked Questions
Canceling in Person at the Salon
An in-person visit to a salon where you’re a member is the only cancellation method Palm Beach Tan confirms on its website.1Palm Beach Tan. Contact Us – Customer Care Bring a photo ID. Tell the front desk you want to cancel, and they’ll process it in their system. Before you leave, ask for a printed or emailed confirmation that shows the cancellation date and that no further charges will apply.
If You Can’t Get to a Salon
Your options thin out here. The company’s official materials don’t list cancellation by phone, email, or mail. If distance is a real barrier, a written cancellation sent by certified mail with return receipt to the corporate office at 6321 Campus Circle Dr. East, Irving, TX 75063 at least creates a paper trail. Follow up by phone to confirm it was processed, and keep the tracking and delivery records.
New Members: The 30-Day Money-Back Guarantee
If you signed up recently, look at the date first. Palm Beach Tan offers a 30-day money-back guarantee: cancel within 30 days of purchase and the company refunds what you paid, minus the cost of any sessions you used. The per-session cost is calculated at the lowest available rate based on visit count and time as a member.2Palm Beach Tan. Frequently Asked Questions Inside that window, you get money back rather than only stopping future charges.
Consider Stay and Save Before You Cancel
If money is the reason you’re canceling but you might tan again in a few months, the Stay & Save program freezes your membership for a reduced monthly fee that accumulates as Tan Dollars usable on lotion, upgrades, and other products when you return.1Palm Beach Tan. Contact Us – Customer Care The company doesn’t publish the fee amount, so ask your salon. On Stay & Save, your monthly rate is locked in for reactivation, there’s no start-up or enrollment fee to come back, and you keep your Premier status.2Palm Beach Tan. Frequently Asked Questions Online enrollment cutoff is the 23rd; in store it’s the 25th.
What You Give Up by Canceling
A full cancellation erases your Premier Rewards status. If you rejoin later, benefits start over from zero.1Palm Beach Tan. Contact Us – Customer Care Because Premier Rewards unlocks better perks at the 9-, 12-, 18-, and 24-month marks, canceling shortly before a milestone means walking past that reward.3Palm Beach Tan. Membership Packages and Rewards
Tan Dollars have a clock too. Any balance expires one year from the date of cancellation or reactivation, and they’re non-refundable.1Palm Beach Tan. Contact Us – Customer Care Reward credits from the Premier program expire faster, 30 days after they’re awarded.3Palm Beach Tan. Membership Packages and Rewards If you have a real Tan Dollar balance or a milestone coming up, spend those benefits before you cancel, or freeze with Stay & Save to preserve them.
Confirming Your Cancellation Actually Went Through
Don’t rely on the signature at the counter. Get a printed or emailed receipt before you leave, and keep it. Then watch your bank or credit card statements for at least two full billing cycles to confirm no further charges post.
If a charge shows up after cancellation should have taken effect, take your receipt back to the salon first. If that doesn’t resolve it, file a billing dispute with your bank or credit card issuer and include a copy of your cancellation confirmation. Palm Beach Tan’s corporate office at 6321 Campus Circle Dr. East, Irving, TX 75063 is the next escalation point. When marketing emails and texts stop arriving, that’s a useful secondary sign the account is fully closed.