How to Cancel Plexus Membership and Get a Refund

To cancel your Plexus membership, sign in at plexusworldwide.com, open Profile from your account dashboard, click Cancel Account under Account Information, and accept the terms. That closes the entire account, ends all product subscriptions, and stops the annual membership fee. If you only want to stop the recurring shipments and leave the account open, use Cancel Subscription instead. Either way, act at least 24 hours before your next scheduled processing date, or the next order ships and your card gets charged.¹

Cancel the Account to Stop All Billing

Plexus charges an annual membership fee of $19.95 for VIP Customers and $39.95 for Brand Ambassadors. Those fees keep renewing until the account itself is closed. Canceling a product subscription alone does not stop them.

To close the account:

Sign in at plexusworldwide.com.
Click Profile from your account dashboard.
Under Account Information, click Cancel Account.
Acknowledge the terms and conditions when prompted.

Once the cancellation goes through, your login is deactivated and any product subscriptions and annual memberships are canceled automatically as part of the process. You do not need to cancel subscriptions separately first.²

Cancel Just a Product Subscription

If you want to keep the account but stop the recurring shipments, cancel the subscription instead:

Log in at plexusworldwide.com and open your account dashboard.
Click My Subscription under the My Account section.
Click View Details on the subscription you want to stop.
Scroll down and click Cancel Subscription.

Confirm each prompt until the status shows inactive. If you skip the final confirmation, the subscription stays active and you will be charged next month. Cancellations must be submitted at least 24 hours before the next processing date; same-day cancellations are not possible.¹

Cancel by Phone or Written Request

If you cannot get into the portal or want to speak with someone, call Plexus customer service at 480-998-3490 or 1-800-348-2664. Phone and chat hours are 5 a.m. to 5 p.m. Arizona time Monday through Friday, and 6 a.m. to 3 p.m. on Saturdays.³

You can also submit the Customer Service Assistance Form on the Plexus help center. A written request creates a paper trail that helps if you later need to dispute a charge. Include your full name, account ID, and a clear statement of what you want canceled, and ask for written confirmation back.

Postpone Instead of Canceling

If you have too much product on hand but plan to order again, you can postpone a scheduled shipment rather than cancel. Submit a request through the Customer Service Assistance Form and specify which subscription you want delayed.¹

Brand Ambassadors: Extra Steps

Brand Ambassadors have to close a separate account with Plexus Pay, the system that handles commissions. Plexus Worldwide does not do this for you during cancellation. Contact Plexus Pay to collect any remaining commission balance and shut that account down. You can reach them at 1-866-844-5682 or us@plexus-pay.com.⁴

Before you close Plexus Pay, download any tax documents you need. For the 2026 tax year, Plexus issues a 1099-NEC to any Brand Ambassador who earned $2,000 or more in commissions during the calendar year; that threshold rose from $600.⁵ Forms are delivered electronically through Plexus Pay, and you owe tax on the income whether or not you receive a 1099.⁴

If you want to stop the business side but keep buying products at a discount, you can downgrade to VIP Customer instead of canceling. That drops the $39.95 annual Brand Ambassador fee to the $19.95 VIP fee⁶⁷ and ends commission eligibility. The same one-year re-enrollment restriction applies to downgrading as to full cancellation, starting from the date Plexus receives your notice.⁸

Refunds Within 60 Days

Plexus offers a 60-day money-back guarantee on products purchased within that window. You can return the order for a full refund minus the original shipping cost and a $6 return shipping fee for U.S. customers.⁹ For Brand Ambassadors and VIP Customers, the annual membership fee is also refundable if requested within 60 days of purchase.

A few limits to know:

One refund per product for both Brand Ambassadors and VIP Customers.
Retailer Packs can be refunded only as a whole; partial refunds are not permitted.
Some promotional items are excluded from the guarantee.

Contact customer service to get a return shipping label. Only returns using a label issued by Plexus are accepted for refunds, so do not ship products back on your own.¹⁰

What Happens After You Cancel

Re-Enrollment Waiting Periods

Brand Ambassadors who voluntarily cancel must wait one full year before re-enrolling, and during that year they cannot participate in any Brand Ambassador business activity or hold a beneficial interest in another ambassadorship. VIP Customers face a six-month wait.² Both timelines run from the date Plexus receives your cancellation notice, not the date you submitted it.⁸

Loyalty Credits

The old Plexus Perks program was terminated in April 2026 and replaced by Plexus Stay Well. Under the prior program, accumulated Perk Credits were permanently forfeited upon cancellation.¹¹ Check current Stay Well terms before you cancel if you have rewards built up.

Watch Your Statements

Check your bank and card statements for at least two billing cycles after cancellation. If a charge shows up after you have confirmation the account or subscription is closed, contact Plexus customer service first with that confirmation. If they do not resolve it, you can dispute the charge with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the date of the billing statement containing the error to submit a written dispute.¹²

1
Plexus Worldwide. Cancel Product Subscription
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Plexus Worldwide. Steps to Downgrade or Cancel Your Account
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Plexus Worldwide. Plexus Worldwide Contact Information
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Plexus Worldwide. 1099 Information for US Brand Ambassadors
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IRS. Publication 1099 (2026), General Instructions for Certain Information Returns
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Plexus Worldwide. Qualifying for Commissions
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Plexus Worldwide. Sign Up As A VIP Customer
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Plexus Worldwide. Re-Enrollment Policy Change
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Plexus Worldwide. 60-Day Money Back Guarantee
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Plexus Worldwide. Requesting a Refund
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Plexus Worldwide. Plexus Perks
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Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors