To cancel a PublicRecords.us subscription, use one of four channels the company provides: the online close-account page at dashboard.publicrecords.us/close-account, phone at 1-888-700-8184, email to support@publicrecords.us, or live chat on the site. The cancellation itself takes only a few minutes. The work that matters is what you do around it, because charges can keep posting if you skip the follow-up.
The Four Cancellation Channels
The online closure page is the most direct route. Go to dashboard.publicrecords.us/close-account, enter the email tied to your account, and follow the prompts. You get an immediate digital record of the request, which becomes useful later if a charge shows up you did not expect.
By phone, call 1-888-700-8184 during business hours. Have your account email and payment details on hand. Expect the representative to offer a discount or a different plan before closing the account. You are not obligated to accept.
By email or live chat, write to support@publicrecords.us or open a chat session from the site. State that you want the account closed and all future charges stopped. Include your full name and the email address on the account so the agent can find your profile without a back-and-forth.
The close-account link is not featured prominently in the site’s navigation, so many subscribers end up on phone or chat by default. If you prefer the online route, use the direct URL above rather than hunting for it.
What to Have Ready
A short checklist keeps the process moving:
- The email address you used at sign-up. The online closure page requires it, and support agents use it to pull up your profile.
- The last four digits of the payment card on file, for identity verification by phone or chat.
- Any confirmation or welcome emails from sign-up, which may carry an order number or member ID.
Before you close the account, download or screenshot any reports you want to keep. Access to previously generated records may end once the account is closed.
Confirm the Charges Actually Stopped
Cancelling is only half the job. Check your bank or card statement for at least one full billing cycle after closure. PublicRecords.us structures its billing as a series of installment payments on a set schedule, so a charge that posts a few days after cancellation may already have been queued.1Public Records. Public Records Terms of Service
Save the confirmation email, chat transcript, or a screenshot of the closure confirmation page. If a later charge appears, that documentation is your evidence.
Requesting a Refund
The PublicRecords.us terms of service state that you can request a refund “for any reason” through the same channels used for cancellation: email, phone, or live chat.1Public Records. Public Records Terms of Service The terms do not set a deadline for refund requests and do not say whether refunds are full or prorated, so the outcome may depend on how recently the charge posted and how the agent handles the request.
Be specific. Name the charges you want reversed and the dates they appeared on your statement. If you did not realize you were signing up for recurring payments, say so plainly; that context matters to how the request is treated.
If Charges Keep Posting
Contact PublicRecords.us support first and reference your cancellation confirmation. Most billing errors are resolved quickly when you can point to a specific date and confirmation number.
If the company does not reverse the charge, you can dispute it directly with your card issuer. Under the Fair Credit Billing Act, you have 60 days from the statement date on which the charge appeared to send a written notice of a billing error to your card issuer.2Office of the Law Revision Counsel. 15 USC 1666 – Correction of Billing Errors The notice must include your name, account number, the dollar amount, and why the charge is wrong. Most issuers also accept disputes online or by phone, which is faster, but the 60-day clock runs from the statement date regardless of how you file.
While the dispute is being investigated, the issuer cannot report the amount as delinquent or charge interest on it. That protection is built in so you are not penalized while waiting for a resolution.
Your Rights Under Federal Law
The Restore Online Shoppers’ Confidence Act requires any company that charges your card on a recurring basis to provide a simple way to stop those charges.3Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet The cancellation method must be at least as easy as the sign-up process. If you enrolled online, you should be able to cancel online without being routed to a phone number or a sales pitch.
The FTC has reinforced this through its amended Negative Option Rule, often called the “click-to-cancel” rule. Businesses cannot require you to speak with a live representative to cancel if you did not have to speak with one to sign up, and they cannot charge extra for using a particular cancellation method. Violations carry civil penalties.4Federal Trade Commission. Click to Cancel – The FTCs Amended Negative Option Rule and What It Means for Your Business
If you believe a company made cancellation unreasonably difficult or kept charging you after you cancelled, you can file a complaint at reportfraud.ftc.gov. A single complaint may not trigger action, but the FTC uses complaint volume to identify patterns of deceptive billing.
Removing Your Personal Information Is a Separate Step
Closing the billing account and removing your personal data from PublicRecords.us are two different requests. Closing the account stops charges. It does not scrub your information from the platform’s search results. To remove your listing, visit the removal-request page on PublicRecords.us, search for your record, and submit a removal request, or contact support at the same phone number or email to ask that your data be deleted.
PublicRecords.us aggregates from public sources, so information can reappear over time as those underlying records update. Removal addresses what the platform currently displays, not future imports. If ongoing privacy matters to you, checking back periodically or using a data-removal monitoring service is worth considering.