To cancel RCN service, call Astound Broadband at 1-800-427-8686 with your account number and security PIN ready, give at least 24 hours’ notice, and time the call for the end of your billing cycle because Astound does not prorate the final month. RCN now operates under the Astound Broadband brand after Stonepeak Infrastructure Partners consolidated RCN, WOW!, and Broadstripe into a single company, so every cancellation, billing question, and equipment return runs through Astound’s systems.1Astound Broadband. WOW! and Broadstripe – Astound
What to Have Ready Before You Call
Pull your most recent bill. You’ll need the account number, the full name on the account, the service address, and the security PIN that’s printed on the statement. Astound uses the PIN to confirm you’re the account holder, so the company suggests keeping the original letter containing it somewhere you can find.2Astound Broadband. Astound Secure Account Initiative – FAQs
Forgotten your password? You can answer the security questions set up when the account was created, use the PIN from your bill, have Astound mail the PIN to the address on file, take a callback at the phone number on the account, or receive it at an email address that’s been on file for at least 30 days. A visit to a local office with a government-issued photo ID also works.2Astound Broadband. Astound Secure Account Initiative – FAQs
Making the Cancellation Call
Dial 1-800-427-8686 and follow the automated menu to the option for account changes or disconnection.3Astound. Customer Service and Support Astound requires at least 24 hours’ notice before the date you want service to end.4Astound. Phone Service Terms and Conditions
Expect the representative to offer discounts or a cheaper plan. Retention offers are routine; stay polite and direct if you’ve made your decision. Before you hang up, ask for a cancellation confirmation number and write down the representative’s name and the date and time of the call. That confirmation is your evidence if a charge shows up later that shouldn’t.
Timing matters more than most people realize. Astound does not prorate the final month, so service runs through the end of the current billing period and you pay the full charge regardless of when you call.5Astound. Astound Customer Terms and Conditions Canceling the day after a new cycle begins costs you a full extra month. Check the cycle dates on your bill and call close to the end of the period.
Returning Your Equipment
Everything Astound owns has to come back, and it needs to be in their hands on or before your disconnect date. Returnable items include converter boxes (TiVo-powered DVRs, HD converters, digital converters), cable cards, and cable modems and routers (standalone modems, WiFi routers, combo modem-router units, 1 Gig modems, and whole-home WiFi equipment). Remotes and power adapters that shipped with the equipment go back too.6Astound Broadband. How to Return Your Equipment
You have two ways to return it:
- Drop it at a local Astound office. Call 1-800-427-8686 first to confirm that location accepts equipment, since not all of them do.
- Ship it with the prepaid FedEx label Astound provides. Pack everything securely, attach the label, write down the tracking number, and drop the package at any FedEx location.
Keep the drop-off receipt or the FedEx tracking number. Most post-cancellation billing disputes come from equipment the company says it never received, and a tracking confirmation showing delivery ends the argument quickly.6Astound Broadband. How to Return Your Equipment
What to Expect on the Final Bill
Astound does not charge early termination fees. The company’s current policy says no ETF applies even if you cancel during a promotional period.3Astound. Customer Service and Support You still owe any service charges that accrued before cancellation, but there’s no exit penalty.
Your final statement shows the full monthly charge for the cycle you canceled in, plus any outstanding balance from previous months.5Astound. Astound Customer Terms and Conditions The item most likely to catch you off guard is an unreturned-equipment charge. Astound’s terms allow charges covering the full replacement cost of hardware not returned promptly.6Astound Broadband. How to Return Your Equipment
Read the final bill when it arrives. If an equipment charge shows up and you have a receipt or FedEx tracking showing delivery, call back with that documentation and ask for the charge to be reversed. Don’t let it sit.
If You Just Signed Up: The 30-Day Money-Back Guarantee
New residential customers who cancel within 30 days of installation qualify for a refund of up to one month of recurring service fees for the services and equipment they ordered. Usage-based fees aren’t included, and Astound processes the refund within 60 days after all conditions are met.7Astound. See Why Customers Trust Astound – Our Service Pledge The guarantee is for new customers only; it doesn’t apply to returning subscribers or anyone switching plans. If you’re inside that window, say so when you call so the representative applies it to your account.