To cancel Remote.co, log in and use the cancellation option under My Account and My Settings, or email support@remote.co and ask to cancel. Either way, Remote.co confirms the cancellation by email with a cancellation number. Save that email. No refunds are guaranteed, so the timing of your request decides whether you pay for another cycle.1Remote.co. Terms of Use
Cancel From Your Account Dashboard
Remote.co’s terms of use lay out the self-service path: from the home page, go to My Account and then My Settings to cancel or suspend your subscription.1Remote.co. Terms of Use Before you click through, check your billing cycle date so you know when the next charge would post. Canceling before that date keeps you from paying for a period you won’t use.
Once you submit the request, Remote.co sends a confirmation email containing a cancellation number. Keep it. If no email arrives, the request may not have gone through, and the terms direct you to contact customer service to follow up.1Remote.co. Terms of Use
Cancel by Emailing Customer Support
If the dashboard isn’t working, or you’d rather have someone handle it on their end, email support@remote.co.2Remote.co. Privacy Policy Include the email address on the account, the name on the account, and a clear statement that you want to cancel the subscription outright. Spelling that out avoids any confusion over whether you meant to pause or downgrade.
Remote.co does not publish a direct phone number for billing or cancellation, so email is the channel for requests made outside the dashboard. Hold on to the message you sent and whatever reply comes back, in case a charge shows up later that you need to dispute.
Refunds and Timing
The terms of use are direct: Remote.co does not guarantee refunds.1Remote.co. Terms of Use They also don’t mention prorated credit for unused time inside a billing cycle. The practical move is to keep using the service through the end of the period you’ve already paid for. If you’re still weighing it, canceling right after a renewal gives you the longest window of access before losing it.
If Charges Continue After You Cancel
This is where the cancellation number pays off. If a charge from Remote.co appears after you’ve canceled, you have a few options:
- Dispute the charge with your card issuer. You can usually file online, by phone, or by letter to the billing-disputes address your card company lists.3Federal Trade Commission. Tried to Cancel a Service but Couldnt Learn Steps to Take
- Report it to the FTC at reportfraud.ftc.gov. The agency uses complaint data to pursue companies that make cancellation unreasonably hard.3Federal Trade Commission. Tried to Cancel a Service but Couldnt Learn Steps to Take
- Contact your state attorney general’s consumer protection division, which handles complaints about unauthorized recurring charges.
If your subscription is paid by automatic bank debit rather than a card, you can tell your bank to stop the payment at least three business days before the next scheduled transfer. The bank may ask you to confirm the stop-payment order in writing within 14 days; an oral order not confirmed in writing expires after that period.4eCFR. 12 CFR 205.10 – Preauthorized Transfers
Watch your statements for at least two billing cycles after you cancel. Catching a stray charge early makes the dispute cleaner.
Deleting Your Data Is a Separate Request
Canceling the subscription stops the billing. It does not erase your account. Remote.co’s privacy policy states the company and its service providers may retain certain information, with no published retention timeline, and gives you a separate right to request erasure and to close the account entirely.2Remote.co. Privacy Policy
If you want your data removed, email support@remote.co and say so explicitly: that you want your information erased, not just the subscription ended. A canceled subscription leaves your company profile, job postings, and applicant data in place until you ask for deletion.