To cancel your Restoration Hardware membership, log in to your account at RH.com and adjust your settings under “My Account,” or call the membership line at 888.889.4739.1RH. RH Members Program Terms and Conditions The $200 annual fee (plus tax) is non-refundable, so the point of cancelling is to stop the next auto-renewal charge before it hits.
Cancel Online Through Your Account
Sign in at RH.com with the email you registered with, open “My Account,” and find the RH Members Program settings. RH’s own terms say you can cancel “by adjusting your settings in ‘My Account,'” so the control lives inside the dashboard rather than behind an email or a mandatory phone call.1RH. RH Members Program Terms and Conditions
Expect a retention offer or a “why are you leaving” prompt before the cancellation goes through. Once it processes, you should see an on-screen confirmation and receive a confirmation email. Save both. If the email doesn’t arrive within a few hours, follow up by phone to make sure the cancellation actually took.
Cancel by Phone
To cancel by phone, call 888.889.4739, the number RH lists in its membership terms.1RH. RH Members Program Terms and Conditions Have your account email and the credit card on file ready so the representative can pull up your membership quickly.
Before you hang up, ask for a confirmation number or reference ID and request that a confirmation email be sent. That paper trail is what you’ll need if a charge shows up later.
The $200 Fee Is Non-Refundable
RH’s terms are direct: “All sales of the Members Program are final” and “paid Membership Fees are non-refundable.”1RH. RH Members Program Terms and Conditions Cancelling mid-year doesn’t produce a partial refund. The $200 covers the full twelve-month term whether you use the benefits or not.
The terms acknowledge one carve-out: residents of Quebec, or situations “otherwise required by applicable law.” If your state’s consumer protection rules mandate pro-rated refunds for unused subscription periods, those rules would override RH’s terms. For most members, treat the fee as gone once it’s charged.
Your Benefits Continue Until the Term Ends
Cancelling stops the next renewal charge; it doesn’t cut off your current benefits. Your membership runs through the end of the period you already paid for, and you keep the 30% off full-priced RH items and 30% off sale merchandise until then.2RH. RH Customer Experience – Frequently Asked Questions
So there’s no reason to wait. If you know you won’t renew, cancel now and keep shopping at member prices until your anniversary date. Waiting only raises the chance of missing the window and getting billed for another year.
Watch Your Renewal Date
RH’s auto-renewal language is aggressive. The terms authorize RH to charge your card for the next year “without notice to you, unless required by applicable law.”1RH. RH Members Program Terms and Conditions Unless your state requires advance notice, RH is not obligated to warn you.
RH offers an opt-in email reminder, but you have to switch it on in your account, and it only arrives three days before renewal. That’s a narrow window. Find your renewal date now by checking your original enrollment email or your most recent billing statement, then set your own calendar reminder at least a week ahead.
If You’re Charged After Cancelling
Call 888.889.4739 first, with your cancellation confirmation number or email in front of you. Most post-cancellation charges are billing glitches that customer service can reverse on the spot.
If RH won’t reverse it, file a dispute with your credit card issuer. Federal law caps your liability for unauthorized credit card charges at $50, and most issuers waive even that. A renewal charge placed after you cancelled is exactly what the dispute process is for, and your confirmation email or reference number is what makes the dispute easy to win. Without documentation, it becomes your word against RH’s billing records.
Federal law separately requires online subscription sellers to disclose material terms clearly and provide “simple mechanisms” to stop recurring charges.3Congress.gov. Restore Online Shoppers Confidence Act Several states go further, with laws requiring annual renewal reminders and cancellation in the same medium you used to sign up.4Paul Hastings. Updated California and FTC Auto-Renewal Regulations Take Effect If RH charged you without the notice your state requires, mention that in your dispute.
The RH Credit Card Is Separate
The RH Members Program and the RH credit card are two different products. Cancelling the membership does not close the credit card, and closing the credit card does not cancel the membership. If you want out of both, handle each one on its own, and remember that closing a credit card can affect your credit score.