To cancel a Resume Now subscription, log in to your account dashboard and use the self-serve cancellation option under your subscription settings, or contact the company by phone at 844-351-7484, by 24/7 support line at (866) 981-5726, by live chat, or by email through the contact page.1Resume Now. Contact Us Do it before your next billing date. The low-cost trial (starting at $1.45) rolls into a $23.85 charge every four weeks if you don’t stop it in time.
Before You Start
Have the email address and password from sign-up. If the password is gone, use the reset tool on the sign-in page. If you no longer have access to the registration email at all, call (866) 981-5726 to verify your identity and cancel by phone.1Resume Now. Contact Us
Once you’re in, check your billing status. Resume Now runs a 14-day trial at $1.45 (limited access) or $1.85 (full access), both auto-renewing at $23.85 every four weeks. There’s also an annual plan at $70.20 per year.2Resume Now. Resume Now Pricing and Subscription Details Knowing which plan you’re on and when the next charge posts tells you how much time you have.
Cancel Online Through Your Dashboard
This is the fastest route. Log in, open your subscription settings, and choose the option to cancel or downgrade. Resume Now describes this as a self-serve option, so you shouldn’t need to speak to anyone.1Resume Now. Contact Us
Expect retention screens: discount offers, extended trials, surveys. Click through until you reach a final confirmation page that says the subscription is canceled or scheduled to end. Screenshot that page with the date and any reference number. If a charge shows up later, that screenshot is your proof.
Cancel by Phone, Email, or Live Chat
If the online flow gives you trouble, or you want a human on record, use one of three alternatives listed on the contact page.1Resume Now. Contact Us
- Phone: 844-351-7484 during business hours, or (866) 981-5726 for 24/7 support. Ask the agent for a confirmation number or email.
- Live chat: available through the contact page. It gives you a written transcript you can save.
- Email: use the contact page’s email form with a subject like “Cancel My Subscription” and include your account email. This creates a time-stamped record.
Phone and chat hours are Monday through Friday, 8:00 AM to 8:00 PM CST; Saturday 8:00 AM to 5:00 PM CST; Sunday 10:00 AM to 6:00 PM CST. The (866) 981-5726 line is 24/7.1Resume Now. Contact Us
Getting Your Money Back
Resume Now advertises a money-back guarantee during the 14-day trial.2Resume Now. Resume Now Pricing and Subscription Details Cancel inside that window and ask customer service directly for the refund, referencing the guarantee.
Outside the trial, refund prospects are narrower. Based on the company’s documented responses to consumer complaints, Resume Now generally limits refunds to the most recent membership charge and treats earlier charges as non-refundable, and has been reported to cap refunds at one per account. The sooner you cancel, the less is at stake. If a charge was unauthorized or hit after you already canceled, your stronger options are with your bank or card issuer.
If Charges Keep Coming After You Cancel
Don’t just email the company and wait. You have two separate tools, and it’s reasonable to use both.
Stop Payment Through Your Bank
Federal law gives you the right to stop preauthorized recurring payments from your bank account by notifying your bank at least three business days before the next scheduled charge. You can do this orally or in writing, and your bank may ask for written confirmation within 14 days of a phone request.3Office of the Law Revision Counsel. 15 USC 1693e – Preauthorized Transfers
The Consumer Financial Protection Bureau recommends a two-step approach: tell the company in writing that you’re revoking authorization for future charges, then notify your bank or credit union separately. After the authorization is revoked, further debits are treated as errors and you can request your money back.4Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account Banks sometimes charge a stop payment fee, typically $15 to $35.
Dispute a Credit Card Charge
If you paid by credit card, the Fair Credit Billing Act lets you dispute billing errors in writing. You have 60 days from the date the first bill containing the error was sent. Send the dispute to the card issuer’s billing inquiry address (not the payment address) with your name, account number, and a description of the problem. The issuer must acknowledge your letter within 30 days and resolve the dispute within 90 days. You can withhold payment on the disputed amount while the investigation is open.5Federal Trade Commission. Using Credit Cards and Disputing Charges
Your Federal Backstop Under ROSCA
The Restore Online Shoppers’ Confidence Act requires companies charging through an online negative-option feature, which includes auto-renewing subscriptions, to provide a simple mechanism for stopping recurring charges.6Office of the Law Revision Counsel. 15 USC 8403 – Negative Option Marketing on the Internet The FTC has interpreted that to mean canceling should be at least as easy as signing up, and has said companies should not subject consumers to unreasonable delays, hang up on callers, or misrepresent cancellation procedures.7Federal Trade Commission. Enforcement Policy Statement Regarding Negative Option Marketing Violations are treated as violations of an FTC rule against unfair or deceptive practices.8Office of the Law Revision Counsel. 15 USC 8404 – Enforcement by Federal Trade Commission If a company blocks or stalls your cancellation, you can file a complaint at reportfraud.ftc.gov.
Delete Your Data
Canceling doesn’t erase your resumes or personal information from Resume Now’s servers. Your account and files stay on file, which makes reactivation easier but leaves your data in their system.
To have it removed, email privacy@resume-now.com and request deletion.9Resume Now. Privacy Statement California residents can invoke the California Consumer Privacy Act, and residents of several other states have similar rights under their own privacy laws. In your email, specify that you want all personal data and stored documents deleted, and ask for written confirmation once it’s done.
Save Your Documents First
Once your subscription ends, you lose access to premium features like downloadable templates and formatting tools. Some services keep paid features live through the end of the paid period; consumer complaints suggest Resume Now may downgrade your account to free status immediately at cancellation, even if you’ve already paid through a later date. If that happens and you believe you’re owed remaining access, contact customer service and reference your payment date.
The free tier lets you view stored documents but restricts downloads and premium templates. Before you cancel, download PDF copies of every resume and cover letter you’ve built and save them to your own device. That way an active job search doesn’t depend on Resume Now’s servers.