How to Cancel Rise Broadband: Call, Equipment, and Final Bill

To cancel Rise Broadband, call customer care at 844-411-7473, give at least 30 days’ notice, and return any leased equipment within 30 days of disconnection. Cancellation takes effect at the end of a calendar month, your final bill is not prorated, and every account is charged a $50 restocking fee.¹²

What to Have Ready Before You Call

Pull three things together first: your account number, the full legal name on the account, and the service address on file. A paper statement has all of it, and so does the My Account portal at risebroadband.com. Having these on hand keeps the representative from bouncing you between departments over a failed identity check.

Check your billing cycle date too. Rise Broadband does not prorate the final bill, so you pay for the entire month in which service ends regardless of the shutoff date.³ If your cycle resets on the 5th and you call on the 6th, you’ve just committed to a full month of service you may barely use. Timing the call toward the end of a cycle can save you that charge.

Making the Cancellation Call

Dial 844-411-7473 to start the process. The representative will verify your identity and will likely try to keep you as a customer, sometimes with a discounted rate or a plan change. If you’ve decided to leave, stay firm and ask for a cancellation confirmation number. That number is your proof the request was made, and it matters if a billing dispute comes up later.

The written-notice terms require at least 30 days before your termination date, and the disconnection itself snaps to the end of a calendar month.¹ Call on June 10 and the earliest possible end date is July 31. Ask the representative to confirm the exact disconnection date in writing so there’s no ambiguity about when billing stops.

Returning Your Equipment

Once the cancellation is confirmed, you have 30 days to return Rise Broadband’s equipment. What that includes depends on the service you had, but it usually covers the router and power cord, and sometimes a VoIP device or ONT if you had phone service.⁴ These items ship back by mail. Pack them with real padding, and keep the carrier tracking number. That number is your only evidence of return if the company later claims the equipment never arrived.

Outdoor wireless gear works differently. A Rise Broadband technician has to come to your property to remove the mounted antenna and related hardware; you don’t take it down yourself.⁴ The company schedules the pickup. If the technician can’t access or recover the equipment for any reason, you’ll be charged a $700 unrecoverable equipment fee.² Make sure someone is home during the window and the hardware is easy to reach.

Missing the 30-day return deadline on mail-back items triggers $150 per unreturned router and $70 per unreturned VoIP device, added to your final bill automatically.⁴ The safer move is to ship within the first week rather than wait.

What to Expect on the Final Bill

Two charges catch most people off guard. The full billing period stays on the bill with no credit for unused days, because Rise Broadband doesn’t issue prorated refunds.³ And every cancellation carries a $50 restocking fee, regardless of how long you’ve been a customer.²

The charges you could see on the closing statement:

Restocking fee of $50 on every cancellation
$150 per router not returned within 30 days
$70 per VoIP device not returned within 30 days
$700 if the technician cannot recover fixed wireless hardware

Read the final statement carefully. Confirm any security deposit is credited back and that the account shows as closed. If equipment you returned still shows outstanding, use the shipping tracking number to challenge it right away rather than waiting for the charge to escalate.

If You’re Active-Duty Military

Servicemembers have stronger cancellation rights under the Servicemembers Civil Relief Act. Orders for a permanent change of station, or orders to deploy for at least 90 days to a location outside Rise Broadband’s service area, let you terminate the contract without an early termination charge or restocking fee.⁵

To use this right, deliver written or electronic notice of termination along with a copy of your orders, including the date you want service to end. You still owe any balance up to the termination date and must return provider-owned equipment within 10 days of disconnection. Any prepaid amount covering the period after termination must be refunded within 60 days, though the provider can keep the balance of the billing period in which termination occurs.⁵

If Something Goes Wrong

If Rise Broadband refuses to process the cancellation, keeps billing after your disconnection date, or adds fees you believe are incorrect, call customer care at 844-411-7473 with your confirmation number and any written correspondence. Most billing errors get resolved at that level when you have documentation.

When that doesn’t work, file a formal complaint with the FCC through its online complaint portal under the “Billing” category, which covers disputes about service charges, fees, and surcharges.⁶ Once the FCC forwards the complaint, Rise Broadband typically has 30 days to respond, and providers often move faster once a federal agency is involved. Pay any undisputed portion of the final bill in the meantime; an unpaid balance can be sent to collections after roughly 120 days and stay on your credit report for up to seven years from the missed payment date.

1
Rise Internet. Rise @ Home Terms of Service
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Rise Internet. Additional Fees and Payment Terms Disclosure Statement
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Rise Internet. Broadband Internet Terms and Conditions of Service
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Rise Internet. Equipment Return Instructions
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Office of the Law Revision Counsel. 50 USC 3956 – Termination of Certain Consumer Contracts
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Federal Communications Commission. Internet Form – Descriptions of Complaint Issues