To cancel your Rise Coffee subscription, log into your account at risebrewingco.com, open “Manage Subscriptions,” and submit the cancellation at least seven days before your next scheduled shipment.1RISE Beverages LLC. FAQ Miss that window and the next order ships and bills as usual. If the website gives you trouble, you can also cancel by emailing hello@risebrewingco.com or calling (646) 400-0410.2RISE Beverages LLC. Contact Us
Cancel Through Your Online Account
The online route takes a couple of minutes. Sign into risebrewingco.com with the email address tied to your subscription. Under “Account,” click “manage subscriptions,” then choose “Manage Subscription” for the plan you want to end. Click “cancel subscription,” confirm, and click “Submit.”1RISE Beverages LLC. FAQ
The site may ask why you’re canceling before processing the request. You can usually leave the feedback brief, but you’ll need to click through that step to reach the final confirmation. Watch your inbox for a confirmation email once you submit. Save it. If a charge appears later, that email is your proof.
Cancel by Email or Phone
If you can’t log in, or you’d rather speak to a person, Rise accepts cancellations through its support channels. Email hello@risebrewingco.com or call (646) 400-0410.2RISE Beverages LLC. Contact Us
Send the email from the address on your account and use a clear subject line like “Cancel Subscription.” Include your name and any order numbers so support can find you quickly. Email leaves a written record, which matters if a billing dispute shows up later. Phone is often faster for a simple cancellation, but ask for written confirmation and follow up by email if nothing arrives within a couple of days.
The Seven-Day Deadline
Your cancellation needs to be in at least seven days before your next shipment date.3RISE Beverages LLC. FAQ Inside that window, the next order will typically process and ship, and you’ll be charged for it.
Your next shipment date is shown in the “Manage Subscriptions” section of your account.4RISE Beverages LLC. FAQ Check that date first and count back seven days. If you’re already past the cutoff, you can still cancel now so the following cycle doesn’t bill, or you can skip the upcoming order to buy yourself time.
Skip or Pause Instead
If you have cans piling up but you’re not ready to walk away from the subscription, you don’t have to cancel. Rise lets you skip individual orders and shift your ship date forward or backward from the same account area where you’d cancel.4RISE Beverages LLC. FAQ You can also stretch the interval between shipments, which keeps the 10% subscriber discount in place.5RISE Beverages LLC. RISE Subscriptions
Skipping is especially useful when you’re caught inside the seven-day window. Skip the upcoming order, then cancel at your leisure before the one after that.
If You’re Charged After Canceling
Keep an eye on your statements for a few billing cycles after you cancel. If a new charge from Rise shows up after you have a cancellation confirmation, contact support first at hello@risebrewingco.com or (646) 400-0410.2RISE Beverages LLC. Contact Us Most accidental post-cancellation charges get resolved quickly between you and the merchant.
If that doesn’t work, you have other options. The Consumer Financial Protection Bureau says you can call your bank to revoke authorization for automatic payments and follow up in writing.6Consumer Financial Protection Bureau. How Do I Stop Automatic Payments From My Bank Account Your bank may also offer a stop-payment order to block future charges from a specific company, though banks typically charge a fee for it. For a charge made after you have written cancellation confirmation, you can also file a chargeback dispute with your credit card issuer.
If a shipment went out before your cancellation took effect, Rise’s general return policy accepts returns within 30 days of purchase when items are unused and in original packaging, with the buyer paying return shipping.7RISE Beverages LLC. Refund Policy Return shipping comes out of any refund you receive, so for a single subscription box the math may not work in your favor.