To cancel your Ryze membership, log into your account at ryzesuperfoods.com and use the subscription management section, or send a cancellation request by email, text, or social media direct message. The deadline that governs everything else: your request has to reach Ryze at least 24 hours before your next shipment is scheduled, or that order ships and bills as normal and your cancellation applies to the following cycle instead.
Cancel Through the Online Portal
The portal is the fastest route. Sign in with the email address you used to place your original order.1RYZE. Account – RYZE If you checked out as a guest, you may not have automatic access even if Ryze marketing emails reach you; create an account using that same purchase email to unlock your subscription settings.
Once you’re in, open the subscription management section and look for “Manage Subscription” or “Subscription Details.” Select the cancellation option and confirm when prompted. The system should show a confirmation screen and send a follow-up email marking your account inactive. Save it. A screenshot works too. That record is your proof if a charge shows up later.
Cancel by Email, Text, or Social Media
If the portal gives you trouble, or you’d rather have a written record from the start, Ryze accepts cancellation requests through three other channels:
- Email alex@ryzesuperfoods.com with your name, the email on your account, and a clear statement that you want to cancel.
- Text 617-221-3852 with the same information.
- Direct message @ryzesuperfoods on Instagram or Facebook.
Ryze does not process cancellations by phone call or voicemail, so skip that route.2RYZE Superfoods. Refund Policy Whichever channel you use, keep the sent message and any reply. That paper trail matters if billing continues.
The 24-Hour Deadline
Ryze subscriptions run on a rolling schedule, with refills typically shipping every 30 days. You have to cancel at least 24 hours before your next shipment goes out to avoid being billed for it.3RYZE. Terms of Sale Requests that arrive inside that window let the current order ship, and the cancellation takes effect the following cycle.
Your next shipment date is visible in the account portal. Check it before you start. If the clock is tight, use the portal rather than email or text, since written responses can take a day or two and a cancellation email that arrives 12 hours before shipment may not get processed in time.
Pause or Skip Instead
If you might come back later, pausing or skipping a delivery is worth considering. Both options live in the subscription management section of the portal.4RYZE. Ryze Portal If you can’t find the controls, email alex@ryzesuperfoods.com and ask them to delay your next shipment.
Pausing keeps your account active and locks in your current pricing. A full cancellation means starting over at whatever the refill price is when you return. Ryze’s introductory pricing on first orders is often noticeably lower than the ongoing refill price, so cancellation forfeits that on any future orders.
Refunds Under the Love-It Guarantee
Ryze offers a Love-It Guarantee on first subscription orders. If you don’t like the product, you can get a full refund on one opened bag of coffee, one opened bag of creamer, one opened bag of matcha, and one opened bag of chicory. Ordering two bags of the same product doesn’t double the refund; only one qualifies. The guarantee does not apply to one-time purchases.5RYZE. Refund Policy
You have to contact Ryze within 30 days of your delivery date to request a refund under the guarantee, with no exceptions. Use email, text, or a social DM to start the request.2RYZE Superfoods. Refund Policy
For anything past your first subscription shipment, and for any one-time purchase, items must be unopened with the seal fully intact to qualify. Once a refund is approved, Ryze processes it within one to two business days, though the credit can take up to 10 business days to appear on your statement.5RYZE. Refund Policy
Returning Products
Do not ship product back to any address you find on your own. Ryze emails a prepaid return label specific to the warehouse that fulfilled your order, and you should receive it within 24 to 48 hours of your return request. Pack the item in a box or mailer and use only the provided label. Items sent to an incorrect address won’t be refunded or reshipped.2RYZE Superfoods. Refund Policy
The 30-day-from-delivery window applies to all return requests. Damaged or defective orders also use a free Ryze shipping label, so reach out through the same channels if your delivery arrived in bad shape.
If You’re Charged After Canceling
First, contact Ryze by email or text and attach your cancellation confirmation. Most subscription billing errors get reversed without a fight when there’s a clear record.
If Ryze doesn’t fix it, dispute the charge with your card issuer. Under the Fair Credit Billing Act, you can challenge unauthorized charges or charges for goods not delivered as agreed. Send a written dispute to your issuer’s billing inquiry address within 60 days of the statement showing the charge, with your name, account number, a description of the problem, and a copy of your cancellation confirmation. The issuer must acknowledge the dispute within 30 days and resolve it within 90 days. You can withhold payment on the disputed amount while the investigation is open without being reported as delinquent on that portion.6Federal Trade Commission. Using Credit Cards and Disputing Charges
The FTC’s click-to-cancel rule also requires subscription sellers to provide a simple cancellation mechanism and stop charges once you cancel, so a company that keeps billing after a confirmed cancellation is on weak legal ground.7Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions