To cancel a Soho House membership, email membership@sohohouse.com and state that you want to resign.1Soho House. FAQs That address is the only cancellation route Soho House publicly confirms. There is no in-app button and no online form. Before you send the email, understand the catch: you owe the full annual fee for the rest of your current membership year no matter when you resign.
What to Put in the Email
Keep it short. Include your full name, the email address on your account, and the house where you joined. Say clearly that you are resigning your membership and give the date you want the cancellation to take effect.
A few things worth doing while you’re at it:
- Save a copy of the email you send, and archive any reply. Members have reported billing continuing after they believed they had cancelled, and a timestamped trail is your best protection.
- Expect a conversation rather than an instant confirmation. Soho House’s FAQ tells members to contact the team “to discuss your options,” which signals a retention step before the resignation is processed.1Soho House. FAQs
- Follow up if you hear nothing within a week. Silence is not confirmation, and the renewal clock keeps running.
What You Still Owe After You Cancel
Soho House memberships carry a one-year minimum commitment, and resigning partway through the year does not end the financial obligation. Whether you pay monthly, quarterly, or annually, the balance for the remainder of the year is still due.2Soho House. House Rules Monthly payments are installments on an annual contract, not a month-to-month subscription you can switch off.
Refunds for unused months are not guaranteed. Soho House’s position is that any refund after a mid-year cancellation is “at the discretion of Soho House,” so don’t plan around getting money back. Any outstanding charges for food, drinks, or events also need to be settled. If the annual subscription goes unpaid for a month past its due date, Soho House terminates the membership and bars you from the houses, but the debt itself doesn’t disappear.2Soho House. House Rules
When to Send the Email
Memberships renew automatically on a rolling annual basis, tied to the month you joined rather than the calendar year.1Soho House. FAQs Joined in March, renew in March. Miss that window and you are locked in for another full year.
The public house rules don’t publish a specific notice period for cancellation, which makes timing the weak point. Your original membership agreement may spell one out, so check it if you still have the paperwork. Without that, send the email well before your renewal date. A month or more of lead time gives you room for slow replies and any retention back-and-forth.
Because the minimum commitment is one year, cancelling in your first year won’t release you from the remaining months.2Soho House. House Rules If you’re six months in and done with it, the financially sensible move is to use the membership through the year and time the resignation to land before renewal triggers another twelve months.
Loose Ends to Close First
If you use House Pay, the in-app payment system, sort out any balance or credits before you resign. Refunds tied to a House Pay transaction have to be processed in person or over the phone using your physical card details.3Soho House. House Pay Terms and Conditions Once the membership is deactivated, resolving a payment issue gets harder.
Settle any open tabs for food, drinks, events, or services the same way. The cleaner your account on the day you send the email, the less there is to argue about later.
After You Cancel
The most common complaint from former members is charges appearing after they thought the account was closed. A few steps cut the risk:
- Don’t treat the cancellation as done until you have an email from the membership team confirming the effective date and stating no further charges will apply.
- Check your card statements for two to three months. A charge that appears after cancellation could be a legitimate final installment or an error, and you’ll want to tell the difference quickly.
- If Soho House bills you after the confirmed cancellation date and the membership team won’t fix it, dispute the charge through your card issuer. Your saved confirmation email is the evidence.
One thing not to do: block the charge at your bank without formally resigning. Revoking card authorization doesn’t end the contract. It just makes you a member who hasn’t paid, which can result in termination for nonpayment and the remaining annual balance being pursued as a debt.