To cancel Strut Health, email the Strut Care Team at care@struthealth.com and ask them to end your subscription and all future refills. There is no cancellation button in your patient dashboard and no phone option. The one thing that matters as much as the email itself is timing: your request has to reach them at least 48 hours before your next scheduled shipment, or you will be charged for another refill that cannot be refunded once it ships.1Strut Health. How do I cancel my subscription?
What to Put in the Cancellation Email
Send the email from the address tied to your Strut account, and include enough information that the care team can find you without a back-and-forth:
- Your full legal name as it appears on your account
- The email address you use to log in
- A plain statement that you want to cancel your subscription and all future refills
- If you have more than one active prescription, which treatment or treatments to cancel
Strut’s own terms confirm there are no early termination fees and that you can cancel at any time by writing to care@struthealth.com.2Strut. Terms and Conditions Keep your sent email. If a charge shows up later that you need to dispute, the timestamp on that message is your proof you asked to cancel before the next billing cycle.
The 48-Hour Deadline Is Where People Get Charged Again
Your cancellation request must land in Strut’s inbox at least 48 hours before the next refill is scheduled to ship.3Strut Health. How do I cancel my refill? Email them a day before the ship date and the refill will almost certainly go out before anyone reads your message.
Once that refill leaves the pharmacy, you cannot send it back and you cannot get a refund. Strut’s return policy says so directly, and the reason is regulatory: pharmacies are not permitted to accept medications back into stock once the drug has been outside their control.4Strut Health. What is your return policy?
Before you write the email, log in and check your next scheduled refill date. A full week of lead time is the safe move; 48 hours is the minimum, not the target.
Pausing Instead of Canceling
If you are not sure you want to end treatment for good, Strut lets you suspend the subscription rather than cancel it. You can suspend by emailing the care team or by logging in and pausing future refills from your account.5Strut Health. How do I suspend my subscription? The same 48-hour rule applies.
Suspending keeps your account and your treatment history active, so you can restart later without a new medical consultation. A full cancellation closes the subscription, and resuming later means going through signup and evaluation again.
If You Just Placed an Order and Want to Stop It
New orders have a very short cancellation window. Strut will try to stop a new order if it has not yet been reviewed and approved by the pharmacy. After pharmacy approval, the order cannot be canceled.6Strut Health. I changed my mind and want to cancel my new order Email care@struthealth.com right away. Even when the current order cannot be reversed, you can still cancel or suspend everything scheduled after it.
What Happens After You Send the Email
The care team processes your request, stops future billing, and confirms the cancellation back to you. No further refills will be charged or shipped. If a refill was already in transit when you canceled, that last shipment will still arrive and will not be refunded.1Strut Health. How do I cancel my subscription?
If you want copies of consultation notes, prescription history, or lab results, download or request them while your account is still easy to access.
If You Keep Getting Charged After Canceling
Reply on the original cancellation email thread so the full history, including the date of your first request, is visible in one place. Reference that date and any confirmation Strut sent back.
The FTC’s amended Negative Option Rule requires sellers to make canceling a subscription as easy as signing up and to provide a simple mechanism that immediately stops recurring charges once a consumer cancels.7U.S. Federal Trade Commission. Federal Trade Commission Announces Final Click-to-Cancel Rule Making It Easier for Consumers to End Recurring Subscriptions Charges that keep running after a documented cancellation request are the kind of conduct that rule targets.
If Strut does not resolve it, dispute the charge with your bank or credit card issuer. The issuer will want evidence of when you canceled, which is why holding onto that original email matters. You can also file a complaint with the FTC at ftc.gov or with your state attorney general’s office.