To cancel your Tonal membership, open account settings on the Tonal touchscreen and use the Membership section, or call Tonal support at (855) 698-6625. Either route only works once you have completed the mandatory 12-month commitment that comes with every Tonal purchase. After that first year, the plan converts to month-to-month and you can end it whenever you want. The membership runs $59.95 per month plus tax, so acting promptly matters once you decide you are done.
The 12-Month Commitment Comes First
Every Tonal purchase includes a required 12-month membership term.1Tonal. Tonal Membership You cannot cancel or delete your account before those 12 months are up.2Tonal Support. How to Delete Your Account Using the Tonal Mobile App This obligation sits in the purchase agreement, not just the membership page. By buying the hardware, you agreed to pay $59.95 per month for at least a year.
After month twelve, the membership automatically shifts to month-to-month, and cancellation or pausing becomes available at any time.1Tonal. Tonal Membership If you are still inside the first year and want out completely, the only exit is Tonal’s 30-day return window, which runs from your installation date and requires returning the hardware for a refund.
Cancel on the Tonal Touchscreen
The fastest way is directly on the machine. On the Tonal touchscreen, go to your account settings and open the Membership section. That screen shows your subscription status and whether your commitment term has been fulfilled.1Tonal. Tonal Membership If you are eligible, a cancel option appears. Follow the prompts, confirm, and save whatever confirmation the screen gives you.
Cancel by Phone
If you would rather speak to a person, call Tonal support at (855) 698-6625. The line is open daily, 9 a.m. to 10 p.m. Eastern Time.3Tonal. Tonal Support Before you dial, have three things ready:
- The account holder’s name
- The email address tied to the Tonal profile
- Your original order number
The representative will verify your identity, confirm your commitment period is complete, and process the cancellation. Ask for a confirmation number or confirmation email before ending the call. If a charge later appears on your card after you believed the account was canceled, that confirmation is the fastest way to resolve the dispute.
Pausing Instead of Canceling
If you are not sure you want to cut ties, pausing is worth a look. Once your 12-month commitment is complete, you can pause the membership by calling support at (855) 698-6625.1Tonal. Tonal Membership Tonal does not publish fixed limits on how long or how often you can pause, so ask the representative about current pause terms during the call. A pause stops the monthly charges while keeping your account and data intact, which is simpler than canceling and resubscribing later.
What You Lose When the Membership Ends
The hardware stays on your wall, but it loses most of what made it a smart gym. Once your paid period expires, Tonal drops into what the company calls Basic Lift mode.4Tonal Support. Basic Lift: Your Experience Without a Tonal Membership You can still use the bar, rope, and handles, adjust resistance with the manual weight dial, and watch a rep counter on the screen. That is roughly the extent of it.
The features that set Tonal apart go dark. Dynamic weight modes like Smart Flex, Spotter, and Burnout stop working. The trainer-led classes, the full movement library with video demonstrations, custom workout builders, weight suggestions, and health-app syncing are no longer available.5Tonal. Free Lift – Personalized Strength Training and Custom Moves Basic Lift users get generic moves rather than the 170-plus guided exercises subscribers see. The change takes effect immediately once your paid period ends.
If cost is the reason you are canceling, it is worth weighing $59.95 a month against what the machine becomes without those features. You paid for the hardware largely because of the software.
Deleting Your Account and Data
Canceling the membership does not wipe your personal information from Tonal’s servers. If you want the data gone, that is a separate request. Open the Tonal mobile app, tap your profile icon, select Help, choose Delete Account, and confirm the request.2Tonal Support. How to Delete Your Account Using the Tonal Mobile App A team member follows up with the next steps. Account deletion requests can only be processed after your 12-month commitment is complete.
One boundary to keep in mind: if you plan to sell the Tonal, canceling the membership is only part of the handoff. Tonal cannot remotely wipe your data, and the warranty does not transfer to a new owner.6Tonal Support. Selling my Tonal If a sale is in your plans, handle the data deletion and any device reset before the machine leaves your home.