To cancel TruGreen, call customer service at 800-458-4186 and tell the representative you want to close your account and stop all future services. You can also cancel by mailing a signed, dated written notice to TruGreen’s corporate office or by submitting the online cancellation request form. There is no early termination fee. You will owe for any treatments already performed, and if you prepaid, TruGreen will refund the difference.
Cancel by Phone
Calling is the fastest method. Dial 800-458-4186, the number listed on TruGreen’s own support page, and a live representative can process the cancellation during the call.1TruGreen. Thank You for Contacting TruGreen TruGreen’s MonthlyPay terms also reference 1-800-TRUGREEN as the cancellation line.2TruGreen. MonthlyPay Terms and Conditions
Say clearly that you want to cancel all future services and close the account. Don’t ask to “pause” or “hold” the service unless that’s actually what you want, because the representative is trained to offer discounts, free reapplications, or schedule changes to keep you as a customer. Be polite but direct. Before you hang up, ask for a confirmation number and the name of the person you spoke with, and write both down.
Cancel by Mail
If you want a paper trail, TruGreen’s terms let you cancel by mailing a signed and dated written notice to:
TruGreen Corporate Customer Care
1790 Kirby Parkway
Memphis, TN 381382TruGreen. MonthlyPay Terms and Conditions
Send it certified mail with return receipt requested. The return receipt gives you proof of the date TruGreen received your letter, which matters if there’s ever a dispute about when you canceled or whether they kept billing you afterward. Your letter only needs your name, account number, service address, and a clear statement that you’re canceling all future services.
Cancel Through the Online Form
TruGreen has an online cancellation request form at trugreen.com/cancelformrequest, but it isn’t instant self-service. After you submit the form, a customer service representative is supposed to contact you within two business days to process the cancellation.1TruGreen. Thank You for Contacting TruGreen Note the date and time you submitted it and take a screenshot. If nobody follows up within two business days, call the phone number. Treat the form as a starting point, not a standalone cancellation method.
If You Just Signed Up
New customers get two overlapping grace periods, and knowing which one applies to you matters.
TruGreen’s own MonthlyPay terms let you cancel within five business days of enrollment and receive a full refund of any payments made, minus the value of any services already performed during those five days.2TruGreen. MonthlyPay Terms and Conditions Call or send written notice before midnight on the fifth business day after enrollment. The clock starts the day after you sign up, and weekends and federal holidays don’t count as business days.
If a salesperson signed you up at your door or in your yard, federal law adds a separate protection. The FTC’s Cooling-Off Rule requires any seller who solicits you at your home for a sale of $25 or more to give you a cancellation notice form at the time of sale, and you have until midnight of the third business day after the transaction to cancel without penalty. If the salesperson didn’t hand you a Notice of Right to Cancel, the three-day window may not start running until you actually receive that notice. When you cancel under this rule, TruGreen must return any payments within ten business days of receiving your cancellation notice.3eCFR. 16 CFR Part 429 – Rule Concerning Cooling-Off Period for Sales Made at Homes or at Certain Other Locations
TruGreen’s five-business-day policy is more generous than the federal three-day floor, so it’s usually the more useful protection. The FTC rule is the backstop if TruGreen tries to deny your cancellation in those first few days.
What You’ll Owe and How Refunds Work
Cancel any time after the five-day window and you’ll still owe for the value of services already performed. TruGreen calculates that value based on your service program, including taxes and fees. If you’ve paid more than the value of services rendered, TruGreen refunds the difference within 30 days. If you owe more than you’ve paid, TruGreen charges the payment method on file for the balance.2TruGreen. MonthlyPay Terms and Conditions
Refunds come at TruGreen’s discretion as either a credit to your original payment method, a check, an ACH transfer, or a prepaid debit card. You don’t get to choose the format.2TruGreen. MonthlyPay Terms and Conditions If you prepaid for a full season and only received two of six treatments, you should be refunded for the four unperformed visits. Keep your service records so you can check the math.
There is no early termination fee. The only amount you owe is for work already completed.
Why You Got Charged for a New Season
TruGreen’s service agreements renew automatically from year to year without any action on your part. If prices or services change for the renewal period, TruGreen is supposed to notify you, and you can decline by canceling. If you don’t respond, the program renews under the new terms.2TruGreen. MonthlyPay Terms and Conditions
If a charge shows up for a new season you didn’t expect, your contract likely auto-renewed because you didn’t affirmatively cancel before the new cycle began. Cancel immediately and request a refund for any unperformed services in the new cycle. The sooner you act, the less you’ll owe for treatments already completed.
If Charges Keep Coming After You Cancel
Even after a confirmed cancellation, charges sometimes keep appearing. Technicians may show up for visits already routed before the local branch updated its schedule. If a technician arrives after your cancellation date, tell them the account is closed and give your confirmation number. Don’t let them apply anything to your lawn, because TruGreen can bill for treatments actually performed regardless of whether you asked for them.
Check your bank or credit card statements for at least 30 days after you cancel. If you see a charge that shouldn’t be there, call TruGreen first and request a reversal. If TruGreen won’t fix it, your credit card issuer can. Under the Fair Credit Billing Act, you can dispute unauthorized charges by writing to your card issuer within 60 days of the statement that first showed the error. The issuer must acknowledge your dispute within 30 days and resolve it within 90 days.4Federal Trade Commission. Using Credit Cards and Disputing Charges Your maximum liability for unauthorized charges is $50.
Also disable any auto-pay arrangement through your bank or payment app. Canceling with TruGreen should stop billing on their end, but removing the payment authorization on your end prevents surprises.