To cancel a USA Today subscription, sign in at account.usatoday.com, call 1-800-872-0001, or use live chat at help.usatoday.com. One important exception: if you signed up through Apple’s App Store or Google Play, the billing runs through that platform and you have to cancel there, not with USA Today. Whichever route applies, do it before your next renewal date so you aren’t charged for another cycle.
Cancel Online Through Your Account
The self-service portal is the fastest option. Go to account.usatoday.com, sign in with the email tied to your subscription, and follow the subscription management prompts to cancel. USA Today’s terms confirm you can cancel at any time through the portal or by contacting customer service.1USA TODAY. Subscription Terms and Conditions for USA TODAY
If you can’t log in or don’t see your subscription listed, check whether you actually signed up through Apple, Google, or Amazon. That’s covered further down.
Cancel by Phone
Call 1-800-872-0001. Support hours are Monday through Friday, 8:00 a.m. to 7:00 p.m., closed on weekends.2USA TODAY. Contact Us You’ll go through an automated menu first; pick the account or cancellation options to reach a live agent.
Tell the agent you want to cancel. Retention offers like a discount or a pause are common, so be direct if you’ve decided. Before hanging up, ask for a confirmation number and write it down. If a charge shows up later, that number is your proof the cancellation was requested.
Cancel by Live Chat
Live chat is available through help.usatoday.com.3USA TODAY. Subscriptions – Help Center Chat hours match the phone line: Monday through Friday, 8:00 a.m. to 7:00 p.m., no weekend coverage.2USA TODAY. Contact Us
State plainly in the chat that you want to cancel. Once the agent confirms it, save or screenshot the transcript before closing the window. The transcript plays the same role as a phone confirmation number if you later need to dispute a charge.
If You Subscribed Through the App Store or Google Play
Subscriptions bought through the App Store or Google Play are billed by those platforms. USA Today’s customer service can’t cancel them because they don’t control the billing. This is the single most common reason people keep getting charged after they think they’ve canceled.
Apple (iPhone or iPad)
Open Settings, tap your name at the top, then Subscriptions. Find USA Today and tap Cancel Subscription. If you only see a Renew option, the subscription is already set to end at the close of the current period. Deleting the app does not cancel the subscription.
Google Play (Android)
Open the Google Play Store, tap your profile icon, then Payments and Subscriptions, then Subscriptions. Select USA Today, tap Cancel Subscription, and follow the prompts.4Google Play Help. Cancel, Pause, or Change a Subscription on Google Play Uninstalling the app doesn’t stop the charges. If USA Today isn’t in your subscription list, you may be signed into a different Google account than the one you used to subscribe.
Access and Refunds After You Cancel
You keep access for the rest of the period you’ve already paid for. USA Today doesn’t prorate refunds or credit unused time on a canceled subscription.1USA TODAY. Subscription Terms and Conditions for USA TODAY Canceling early in a cycle costs you nothing extra, but you also don’t get money back for the days you don’t use.
USA Today reserves the right to issue refunds at its own discretion and handles each case individually, with no obligation to grant one.1USA TODAY. Subscription Terms and Conditions for USA TODAY Print subscribers can get a credit for the delivery portion of a missed edition. For digital-only subscribers, the practical rule is simpler: cancel before the renewal date or you’ll pay for another full period.
Confirm the Cancellation Went Through
Don’t assume it worked. Log back into account.usatoday.com and check that your account shows as canceled. If you went through Apple or Google Play, open the subscription list on that platform and confirm the renewal is off.
Then watch your bank or credit card statements for at least one full billing cycle after the cancellation date. If an unexpected charge appears, dispute it with your bank or card issuer. Your confirmation number, chat transcript, or a screenshot of the canceled status usually resolves it quickly.
Deleting Your Personal Data
Canceling stops the billing, but USA Today (owned by Gannett) still holds your account information. To have your personal data deleted, use the privacy request form at cm.usatoday.com/privacy/ or through the privacy policy link in the footer of usatoday.com. You’ll enter your name and email and confirm through a verification message. Depending on your state, the form may direct you to submit the request by mail instead.